CRAZY guest trick at Lost & Found!

[GRUMPY PIRATE]

She musta had to go REAL BAD!

hehehe

[smart1hermione]

i.... don't know what to say...

WOW.

[joanna71985]

This is why I could never work in GR- I don't have enough of a spine to deal with some people.

[leftcoaster]

This is why I don't work as a front line CM or even as a GR CM.

I would get walked off property within the hour, because I would tell the SG's that they are dopes, idiots, morons, etc. :twisted:

[Ho-say]

And while I've worked front desk and guest services, I have incredible respect for our GR and Vacation Planners as I just don't know if I could do their jobs (though "secretly" would love to try being a plaid).

This is why I could never work in GR- I don't have enough of a spine to deal with some people.

Joanne: but you get people screaming at you because Mickey, Stitch or the Tremaines have to take a quick intermission or are leaving and won't be back for 3-4 hrs....and you have the joy of cutting off an unhappy queue. I don't know if I'd have it in me to do that, even though I know I'd probably enjoy working with our characters...

[GuestJockey]

Joanne: but you get people screaming at you because Mickey, Stitch or the Tremaines have to take a quick intermission or are leaving and won't be back for 3-4 hrs....and you have the joy of cutting off an unhappy queue. I don't know if I'd have it in me to do that, even though I know I'd probably enjoy working with our characters...

I was gonna say the SAME thing. That's the one job I know I couldn't do is character hosting and having to turn kids away from meeting their favorite characters. I always feel like we're lucky in City Hall since by the time they get all the way down to us, they've walked it off a bit.

[Disneyguy85]

I always feel like we're lucky in City Hall since by the time they get all the way down to us, they've walked it off a bit.

That's a good point.

[joanna71985]

Joanne: but you get people screaming at you because Mickey, Stitch or the Tremaines have to take a quick intermission or are leaving and won't be back for 3-4 hrs....and you have the joy of cutting off an unhappy queue. I don't know if I'd have it in me to do that, even though I know I'd probably enjoy working with our characters...

I was gonna say the SAME thing. That's the one job I know I couldn't do is character hosting and having to turn kids away from meeting their favorite characters. I always feel like we're lucky in City Hall since by the time they get all the way down to us, they've walked it off a bit.

Yeah, it can be hard closing off the character line. But the majority of guests are good about it (I probably can count the number of times I had issues with guests on 1 hand). For me, the good moments from working with the characters far outweigh the bad ones.

[SmallWorldGuy76]

I have a new favorite crazy-person-at-Disneyland story!

I'm the Lost and Found working lead (again. balls.)and CM#1 comes back to me and says "I think I have the crazy woman on the night. You're up." I rolled my eyes and went onstage. Little did I know at the time, she had the crazy person of the YEAR.

"I need to know who to talk to about taking back my business." she said forcefully.

"Uh...what business?" I ask.

"THIS business." she says, pointing at the floor/my counter.

"...Lost & Found?..." I venture a guess

"NO. DISNEY. MY BUSINESS."

"Uhm...I'm sorry mam, I don't think I understand. Are you a shareholder?"

"No. I DESIGNED this."

"Oh, are you an Imagineer?" I ask, as the other L&F guests start snickering and one man winks at me.

"NO! I DESIGNED ALL OF DISNEY!"

"Again, I'm sorry...do you mean the theme parks or animation or...?" (Thinking MAYBE she's not nuts and I'm just not getting something. More shocking things HAVE happened.)

"ALL OF IT. Disney! I designed...me and Mr. Linkletter....We...I DESIGNED THIS! I DESI...I need to talk to someone about taking back my BUSINESS!!! GET ME A SUPERVISOR!"

At this point, two guys at L&F walk away from the counter so she won't hear them laughing, and my CMs have one by one moved to the back and closed the curtain so they can listen. I have now given up on thinking it was me. She's clearly off her rocker, so I decide to mess with her just a bit. (We don't get paid enough to not find the fun in encounters like this!)

"I am the supervisor in this location mam. Again, if I understood better what it is you want, I could try to get you a phone number or contact information."

"You are NOT a supervisor for long, I will see to that! I want whoever is in charge."

"Who's in charge of me or who's in charge of the parks or...?"

"DISNEY."

"OK. Our CEO is B..."

"I AM your Chief Executive Officer!"

"Mam, Bob Iger is our Chief Executive Officer"

"Yes. Bob Ig...I am him. I am the Cheif Executive. I designed this!"

I stifle the biggest laugh EVER, and say, "Mam...I hate to disagree, but this was designed in the '50's."

"Yes, I know...the 50s...Don't you think I know that, I designed it! Art Linkletter and I designed it. And it WASN'T Mr. Disney, so don't try that. I designed it. NOw get me someone who can give me back my business!"

"OK, I'm going to get you my supervisor, one moment."

I go in the back and call my coordinator with the best parting gift EVER. "Hi, CM#2? I have a woman who is quite irate over at L&F."

"What's her deal?"

"She claims she's Bob Iger, and would like possession of the Walt Disney Company back from Lost and Found."

"I'm not coming over there! Call security!"

So I did. Security answers in the Com and I tell him I have a 10-99 at Lost & Found. He asks what the concern is, and I say "The woman is claiming to be Bob Iger and would like possession of TWDC back from L&F."

Security laughs and says, "Really? OK, but I'm putting out over the radio EXACTLY the way you just said it."

"OK!" lol

A few minutes later 3 officers and Delta 1 show up and I fill them in. Unfortunately before they got there, the woman had approached my coordinator again (who had been the only one brave enough to go back out on the counter with her still there after I walked away). She yelled at my coordinator, "WHY was I directed here!"

"Uhm...I don't know?"

"I NEEDED GUEST RELATIONS and THAT'S over THERE!" she says as she points at the window.

"Well mam, we're ALL Guest Relations, so they can do the same thing there that I can here. The manager that's coming is the same person either way. You're welcome to go over there if you'd like."

"FINE!" she said as she went and lined up at GRCM#2's window. Luckily, this was when security arrived, so GRCM#2 was spared (she got stuck with crazy Jasmine man 5 minutes later anyways.)

The woman was a bit calmer with security, but told them her story anyways. Security was smiling and nodding as she recounted her adventures in the 50s (she was like 35) with Art Linkletter designing "Disney". A few minutes into the story, however, and mid-sentance, she stops and says, "I want IHOP."

Delta 1 says, "OK, how about we go to IHOP?"

"Can I go through Downtown Disney?"

"No, You need to go out this way."

"OK" she says, and they follow her all the way to Harbor to make sure she's off property.

Scene.

LOL, you've really made my day with this story! Makes me wish I were back working at DL.

[Captain C]

This has to go as both the best and scariest story here