Line Jumpers...dang, y'all are good!

[Ms. Matterhorn]

That's been my experience, too, mgmt usually takes the guests' side. It's rare when they side with the CM. If I were ever physically attacked by a guest, I'd get a lawyer.

[DisneyMom]

A good example of this last was a guest who let her purse fall off the train just as it was starting out from Toontown. I was working the platform, so scooped it up and handed it back to her. She screamed that I was trying to steal it and demanded my name. I gave it to her and added that she should report me to City Hall (it was a slow day, I figured they could use a laugh). Then I called in a report.

By the time she got to City Hall I had stolen all her money, two credit cards, and her families' annual passes; no--*premium* annual passes. Knowing the score, my manager said, "Make you a deal: All annual passes are listed on my computer here. If you're listed, I'll make you new ones and dicipline Zazu. But if you *aren't* listed as having annual passes, I'll call security and have you tossed out of the Park for lying about my cast members."

He said it was pretty funny how fast they ran out of City Hall!

Good Story, but first he should have her file a police report, then have her busted for filing a fake report.... ;)
Sounds like that part in Trading Places where the Dan Ackroyd character accuses the Eddie Murphy character of trying to rob him when he only bumped into him....

[milucha123]

:hysteria: Them cast members deserve a niiiiiice big !

[Syndrome]

A good example of this last was a guest who let her purse fall off the train just as it was starting out from Toontown. I was working the platform, so scooped it up and handed it back to her. She screamed that I was trying to steal it and demanded my name. I gave it to her and added that she should report me to City Hall (it was a slow day, I figured they could use a laugh). Then I called in a report.

By the time she got to City Hall I had stolen all her money, two credit cards, and her families' annual passes; no--*premium* annual passes. Knowing the score, my manager said, "Make you a deal: All annual passes are listed on my computer here. If you're listed, I'll make you new ones and dicipline Zazu. But if you *aren't* listed as having annual passes, I'll call security and have you tossed out of the Park for lying about my cast members."

Reminds me of my experience at a water park in Valparaiso Indiana many years back. I was in the wave pool with a rented inner tube, which I was holding rather than sitting in. A kid swims over, grabs the other side of it, and starts yelling, "Lady, let go of my tube! You stole my tube!" I just fixed him with my patented Evil Stare and he backed off and swam away. Wonder if that had ever worked for him previously.

[DisneyMom]

Reminds me of my experience at a water park in Valparaiso Indiana many years back. I was in the wave pool with a rented inner tube, which I was holding rather than sitting in. A kid swims over, grabs the other side of it, and starts yelling, "Lady, let go of my tube! You stole my tube!" I just fixed him with my patented Evil Stare and he backed off and swam away. Wonder if that had ever worked for him previously.

Probably learned it from his parents!
I once intercepted a couple of kids from stealing some of my kid's toys they had left out near our camping site in OR. I had just gently said, "Excuse me, those are my kids'" when they went to grab them. It wasn't long before their parents came over to stare at the "Mean Lady who had yelled at them FOR NO REASON AT ALL".
They didn't have the guts to say anything directly to me, tho, probably deep down they knew the truth.

[froggybsb03]

Peoples be awesome. In my experience, if I tell my management about any potential guest complaint situation immediately, they back me up all the way.

[Texanne]

We just got back from a trip last week and you CM's were awesome! We didn't have any bad experiences and there were no line jumpers that we saw. Everyone was really kind to my grandchildren and they loved it. :) Thank you!