Post
by Tinker Bell » Mon Oct 01, 2007 10:55 am
puglears I didn't know where to put this so I thought here it fit. Must rant! puglears
First off I mean no disrespect to guest who have dissabilities. I feel their pain and if it's on my hands I do what I can to help them. However I do not make the rules in Disney. Characters lines have their 'alternative entrance' thru the regular line. Which means that our regular line is the weelchair entrance.
I had a guest yell at me non-stop for about 5 minutes, about how he was going to report me for not letting him thru to see the characters. Over and over I explained to him that our stand by entrance is the line for everybody. Still he would not listen because he just could not wait in that long line. Well I'm sorry but I can't do anything and those are the rules that Disney put in and like it or not I have to enforce them and you have to follow them.
It bothers me that lately more and more people flashed their GAC demanding to see the characters, while not making the line. Then when they are told that they have to make the regular line they make a huge scene demaning managers and threatening to complaint at Guest Relations. I have gotten to the point, where I go ahead and encourage them to go ahead and make a complaint. I work for a living and those are the rules that they insist I follow, no matter what. If you don't like them, then go ahead and complaint. Work for the rules to be change, and I'll go ahead and follow those rules instead. In the mean time either do the line or go away. Yelling at me won't get you anywhere.
Another thing that bothers me is when parents trash kids around for being afraid of a character. I had a guy being very offensive to his kid for being afraid of Mickey. I was in doubt, if I should intervine because that's not my child, but finally I just lost my patience and asked him to let me try. It took me several minutes to calm him down and then get him to see Mickey. It broke my heart to see, how shaken up the little guy was. A complete ordeal just because they 'pay a lot of money to come here.' Yes, we are all aware of how much money you payed to be here, but for once I wish some of these people would just try to be patient with their children. Mickey is quite a big 'mouse' and your 2 year old hardly reaches his waist. Wouldn't you be afraid of a giant?
The amount of times I see parents pushing and grabbing kids (to the point of almost hurting them) to force them to do stuff just test my patience to an in-humane level. I understand that they want them to do different stuff and that's fine with me. I can even relate to a point. However I have found that 99.99% of the times, talking with their littles ones just works better. Sometimes they are just not ready, and I understand you don't know when you are coming back, but which is more important: your child's mental health or a few dollars?
There are tons of things to do at the park and if people would just relax and do a little bit of planning they would find that they can still have a very nice time, even if they don't do everything. Perhaps they are not ready to give Mickey a hug, but maybe they can wave a goodbye or throw a kiss. Simple gestures to get them use to the presence of characters. It tests every bit of my, usually long, patience when I see parents pushing screaming kids towards a ride or a character. Then there is no way on earth that I can get them to even wave at the character.
Some parents are worst than children. In fact lately, scarily often btw, I see children behave better than their parents. :bugeyes: Now that IS scary!
Thanks for letting me vent.