Of course, they claim that the mean airline kicked them off for bringing too many kids. No, the airline kicked them off because they couldn't safely transport so many unticketed humans. On an airliner, each row has one extra mask, and to take care of this family the way they booked, they would have needed an extra three masks per row, and for an aircraft designer to have to plan for seven people in a row designed for three... Well, that's just insane.
I can't believe ABC aired this. Well, yes I can. But I can't believe the family called them over it. The family claims that they did not see the link on the front page of the site that says, "Promos, Infants, Seniors..." and they would have followed the rules if they had seen that. I don't know how you make it more visible. It is on the top level of clickable items, where you decide if you are booking one-way or round-trip. It is the same size font. When you click that, you go to a new page that asks how many infants you have. It allows for one lap-sitting infant per adult, and explains it quite nicely:
" wrote: Infants
US Airways defines an infant as a child under 2 years (24 months) of age. Infants must be accompanied on all flights and in the same compartment by an adult age 18 or older. US Airways recommends traveling with birth certificates for infants between 1 and 2 years old. There are two options available for traveling infants:
Infants (in lap)
On domestic flights, an infant in lap will be accepted without charge when traveling with a paying ticketed passenger age 18 or older. On international flights, infants in lap may require a paper ticket, may have to pay a percentage of the published available adult fare and are subject to international taxes and any surcharges. Taxes and surcharges are not discounted.
Reserved seating
If you want your infant to travel in his or her own seat, a ticket must be purchased and may be eligible for a discount depending on the destination. A Federal Aviation Administration (FAA) approved Child Restraint System (CRS), provided by the responsible passenger, must be used.
What happens if you try to book with one adult and two infants?
I am not sure how to make it much more clear." wrote: We're sorry
- Each adult may travel with a maximum of one infant in lap.
I hope that guy isn't looking for a job any time soon, because this will not look good on his resume.