The computer says it was at 1:00!

[Tinker Bell]

So apparently Disney has a new application, or computer program, where they put in the information of the rides and people see it. They have now included entertainment. I don't know if it's the mobile magic or one at the Disney website, either way I HATE that application. I'm going to pray really hard that the computer where is hosted crashes and burn.

Over the past few weeks I have gotten yelled more times that I care because they mobile crap says one thing and off course we have another one. I am now convinced that there is such thing as giving too much information to a guest. The other day the application said that Tink was in Pixie Hollow but unfortunately Tink had an emergency and had to leave, so there was no Tink, but because that stupid crap said it did people would get on the line despite of what the sign said or what we told them. Then when they would not get Tinkerbell they would go find CM to harass them and scream at them because "MY APPLICATION SAYS SHE WAS HERE! WHAT ARE YOU GOING TO DO NOW? YOU ARE RUINING MY VACATION!"

Just the other day over at the Glade I got yelled again and this guest was absolutely ridiculous:

Guest: Is this the Tiana line?
Me: Yes, but I'm sorry it's closed. We will be back at 1:40.
Guest: "What do you mean at 1:40, she's starts at 1:00!
Me: No mam, she's starts at 1:40.
Guest: YOU KNOW WHAT YOU ARE RIDICULOUS, THIS IS RIDICULOUS. DISNEY HAS BEEN VERY DISAPPOINTING THIS TRIP! I HAVE YOU KNOW THIS IS MY 9TH TIME HERE. SO I KNOW WHAT I'M DOING. THE COMPUTER SAYS SHE STARTS AT 1:00!
Me: I'm sorry mam, but what computer?
Guest: DISNEY HAS AN APPLICATION ON THE COMPUTER THAT TELLS YOU THE TIME AND IT SAYS 1:00 NOT 1:40!
Me: Well I'm sorry I don't know of any application but-
Guest: HOW DO YOU NOT KNOW?! DON'T YOU WORK HERE?!
Me: Mam, I don't know about any application, but I do know that Tiana is back at 1:40.
Guest: This is stupid, you're all stupid!

She then proceeded to walk off dragging the kids. The worst part is that she came back at 2:15 when Tiana was trying to finish off the line to go to the parade. The line had been closed over 30 minutes and she wanted to go in because I had told her it was at 1:40. She had a complete melt down and proceeded to call me every name in the book.

Another Guest came in and because that stupid application has the end of the set times she wanted me to let her in despite of the fact that I still had a long line. Apparently they are under the impression that we have to let them in regardless of how long the line is. She insisted that "IT DOESN'T MATTER IF YOU HAVE A LINE! IF THE APPLICATION SAYS YOU ARE HERE AT THIS TIME YOU HAVE TO LET ME IN." She threaten and scream at me for a good minute or so before she gave it up and left. I was almost ready to call security.

I'm beginning to think that people need to be reminded that characters are HUMAN OR ANIMALS. They are not a mechanical ride that only need maintenance once in a while. Humans have needs and our characters are busy people. A little understanding would go a long way and teach a lot to your kids. But off course that would require some to think of others and God knows that we don't do that anymore.

Also I'm sorry but in my free time I don't feel the need to go browse the Disney website for entertainment schedules. I have children, a husband, and family members I like to see and spend time with. I know how to do my job quite well and don't need the site to tell me what I already know.

[darph nader]

Didn't you know that's the biggest thing at those 'other' boards??? Disney,(or someone) hypes up these new apps for (place phone co,new i-thingy here).
It' basically,"WE don't time to relax on our vacation,'WE' have shit to do".
Too many 'goodys' to make our life 'easier'. These people DO NOT wanna go fishin with me. :mad: There will be fishin,beer drinkin and we just 'might' catch some fish.

[PatchOBlack]

My take on this is that there is probably something somewhere in relation to these applications that says that times are "approximate" and something about there being no guarantees, only to be used as an aid, etc. In any case, most folks would figure out that it is possible for these applications to be in error, if only due to the occasional typo or changing circumstances.

I'm sure that if a hurricane hit WDW, where houses are collapsing from the winds, roads are flooded, and 90% of the cast had been evacuated, "guests", and I use that term in the looses sense, like these people would still demand to be let in and allowed to ride Tower of Terror because something somewhere said that it would be open.

[joanna71985]

Grr...sometimes technology can be extremely annoying (as well as guests like these).

[kurtisnelson]

Sorry about those errors. If this is a regular issue, PM or Email me and I will track down where they are coming from as that is under my department.

[acourtwdw]

I love Mobile Magic from Verizon. But it isn't available for my Blackberry. So much it being a smart phone.

We used in Feb to find Pooh at EPCOT on my sister's ENV2. We only had 1 day to do all 4 parks and it was my birthday celebration. I always see Pooh during my bday party. I would not have yelled at the handler if Pooh hadn't been there. As an adult, I understand that things change and not all apps are in real time. I would have asked nicely when he would be back and come back then probably after having a few adult beverages around the world.

[mapo]

My take on this is that there is probably something somewhere in relation to these applications that says that times are "approximate" and something about there being no guarantees, only to be used as an aid, etc. In any case, most folks would figure out that it is possible for these applications to be in error, if only due to the occasional typo or changing circumstances.

I'm sure that if a hurricane hit WDW, where houses are collapsing from the winds, roads are flooded, and 90% of the cast had been evacuated, "guests", and I use that term in the looses sense, like these people would still demand to be let in and allowed to ride Tower of Terror because something somewhere said that it would be open.

So you were here during the 2004 hurricanes??? :D:

MAPO

[Main Streeter]

(or someone) hypes up these new apps for (place phone co,new i-thingy here).Too many 'goodys' to make our life 'easier'.

Scared aren't you darph? :D: You just might have to give up your can & long string. :p: ;)

[PatchOBlack]

So you were here during the 2004 hurricanes??? :D:

MAPO

Afraid not, MAPO. As much as I would like to visit WDW, I regretfully have not had the privilege. In fact, it is rare that I leave my home state. I often joke it is because "my powers would weaken the farther I am taken from my native soil..." :cat1:

[delsdad]

Didn't you know that's the biggest thing at those 'other' boards??? Disney,(or someone) hypes up these new apps for (place phone co,new i-thingy here).
It' basically,"WE don't time to relax on our vacation,'WE' have shit to do".
Too many 'goodys' to make our life 'easier'. These people DO NOT wanna go fishin with me. :mad: There will be fishin,beer drinkin and we just 'might' catch some fish.

If only there were an app with real time updating of inventories at my local beer store!
My local computer store has this service for its inventory on their web site, so why not beer ??