Oh bother! I ruined *another* vacation.

[Zazu]

I don't know how I manage to do it. I just keep ruining vacations for people.

Today it was a guest who was mightily unhappy with the room she booked. Unhappy because it was exactly what she had paid for. She had gone through the CM next to me in under five minutes, and demanded a manager who came out and offered her all of the alternatives the CM had.

In her frustration, she pointed at him and demanded that he leave the desk, as she didn't even want him listening to her. Much chagrined, he retreated backstage.

More yelling, more demands, and since we were full, still not the view she felt entitled to, so she then pointed to me, standing at the next station, not saying a word, and pretending not to be listening, and demanded that I too be banished, for I was also ruining her vacation, and indeed her entire Florida experience!

My fellow CM and I had a good laugh about it as we waited for her to blow out... and eventually take the same offer he had made to her in the first minute.

I wonder what color the sky is on the planet these people come from?

[Zazu]

I don't know how I manage to do it. I just keep ruining vacations for people.

Today it was a guest who was mightily unhappy with the room she booked. Unhappy because it was exactly what she had paid for. She had gone through the CM next to me in under five minutes, and demanded a manager who came out and offered her all of the alternatives the CM had.

In her frustration, she pointed at him and demanded that he leave the desk, as she didn't even want him listening to her. Much chagrined, he retreated backstage.

More yelling, more demands, and since we were full, still not the view she felt entitled to, so she then pointed to me, standing at the next station, not saying a word, and pretending not to be listening, and demanded that I too be banished, for I was also ruining her vacation, and indeed her entire Florida experience!

My fellow CM and I had a good laugh about it as we waited for her to blow out... and eventually take the same offer he had made to her in the first minute.

I wonder what color the sky is on the planet these people come from?

[techie-13]

So many angry people... they must really need a vacation!

[mapo]

I don't know how I manage to do it. I just keep ruining vacations for people.

Today it was a guest who was mightily unhappy with the room she booked. Unhappy because it was exactly what she had paid for. She had gone through the CM next to me in under five minutes, and demanded a manager who came out and offered her all of the alternatives the CM had.

In her frustration, she pointed at him and demanded that he leave the desk, as she didn't even want him listening to her. Much chagrined, he retreated backstage.

More yelling, more demands, and since we were full, still not the view she felt entitled to, so she then pointed to me, standing at the next station, not saying a word, and pretending not to be listening, and demanded that I too be banished, for I was also ruining her vacation, and indeed her entire Florida experience!

My fellow CM and I had a good laugh about it as we waited for her to blow out... and eventually take the same offer he had made to her in the first minute.

I wonder what color the sky is on the planet these people come from?

Well, let's see...I was called a "Dream Killer" during the first days of the "Year of a Million Dreams" campaign within 30 seconds of answering the phone.

Oh and never forget the guest that ranted at me for 30 minutes after going through another CM for 15 minutes before the CM called me out. I finally told him after offering the available solutions during those 30 minutes, "Sir, I do Magic...nor Miracles". He shut up and and left without any of my solutions. :D:

Oh and I will tell you I ruined a number of graduations too. Yup, mean old me enforced the policies and lots of Mommies and Daddies will not be going to see their kid graduate. Some are visiting the great State of Florida to bail their lil angel out too. You gotta love Grad Nite...your first glimpse of the leaders of tomorrow.

MAPO

[GRUMPY PIRATE]

I have said it before, they need to set a limit on how much the CM's have to take from those type of "guests" maybe they should create a "magic killer" catagory to put them in and they are automatically sent to a room over the trash bins, with no hot water, no ac..and the room phone only connects to the recorded mickey greeting?

or better still, have a "do not book" list for habitual complainers that try and get free upgrades because there was a speck of dust on the dresser, or some other insignificant piddling thing.

there will be plenty of others that would be happy to take their place.

[DisneyMom]

Wow! I wonder what announcement I missed that ALL customers were allowed to direct the employees of any organization at their whim? Apparently ANYONE can be a Supervisor now
(reminds me of a scary woman who once forbade me to speak to her:rolleyes :)

[darph nader]

Whoa. It's deja vue all over again.

[mapo]

I have said it before, they need to set a limit on how much the CM's have to take from those type of "guests" maybe they should create a "magic killer" catagory to put them in and they are automatically sent to a room over the trash bins, with no hot water, no ac..and the room phone only connects to the recorded mickey greeting?

or better still, have a "do not book" list for habitual complainers that try and get free upgrades because there was a speck of dust on the dresser, or some other insignificant piddling thing.

there will be plenty of others that would be happy to take their place.

What makes you think we do not have a black list?

Just wondering....

MAPO

[Main Streeter]

Yesterday was one of the worst days we've had in a few yrs on Main St. & I ruined 2 DL trips. Guests were just nasty & yelling. One mother let her small child's balloon become caught btwn lights in ceiling fan then she screamed @ 3 CMs as the lead tried to untangle balloon & bring down. Yes, mother was the cause as I kindly told her a few times to watch the balloon. Her daughter was much too small to understand. When the balloon didn't come down after several tries the mother tried to grab the long clothes hook from the lead 3 times. Balloon was retrieved undamaged for the child. Mother screamed again @ lead before the family left. We were positive mother wouldn't complain to G R as she was not from U S. Manager was called so he knew what the lead went through. Lead told all in break room she wanted to hit the screaming mother with the clothes hook. :D: Too bad this is against Disney policy. Not long after this issue we had a guest who didn't want to wait 15 mins. for name to be put on hat. She screamed louder than the first SG. Even felt her swear words would get her a front of the line pass, free written name, & comp on the cap. Was great, nothing worked her way! She was given a refund & bid us all good bye with a string of 4 letter words. Mon. was a shift I didn't need. :mad:

[GaTechGal]

As a fairly regular guest of WDW, I have always found this sort of behavior bewildering. SERVICE is the REASON we keep coming back and Disney has the BEST!!

Course my favorite screaming SG story is the time we lucked into a stay at the Wilderness Lodge. The day we checked in was the day of some sort of big press event (can't remember which) but they were pretty full and busy. We had requested the bunk beds so the kiddos didn't have to share. The SGs at the counter next to me were in full blown screaming mode. As we are checking in, the CM taps a bit on the computer then excuses himself for a minute ducks into the back, and comes back out and says "I see that you requested the bunk beds. I'm sorry that we don't have any available for tonight. We can upgrade you to a courtyard room tonight and then change you if you want." Now I knew darn well that the room he was giving me was going to be nicer than the one I booked so I politely said, "That would be fine." He looked up astonished and said "REALLY, really. Wow that's great." then leaned over the counter and gave me a hug. I could tell he had been expecting a fight and was completely relieved when I was actually HAPPY that he was making magic for me. It was one of the best examples for the kids that if you treat your server right, they will take better care of you because so many folks treat them poorly.