Everything was going well. It was a fairly slow day, and we were basically wittling away the time behind the counter.
This was broken when one of the soda fountains suddenly decided to go on the fritz and start spraying pop everywhere. This was immediately followed by a giant lunch rush, which was perfectly timed to coincide with the back running out of food and having to rush to make more.
You think this is bad already? I haven't even gotten to the part with the SGTs and SCMTs yet :p: .
So we're running to and from not only trying to get food (of which we had none), but trying to also jury rig the soda fountain system to get something so we could also serve pop while waiting for Maintenance to rush over.
All during this, we were informing guests that, due to circumstances beyond our control (most of which were fairly evident given the pop flying everywhere and CMs running to and fro :rolleyes :) that their order might take a while, and suggesting that they visit one of the other restaurants in the area.
Despite this, a CM rung up a guest who decided to stay, and less than a minute later, she was screaming at the closest CM that she was still waiting for her food. We tried to tell her that we were working to get her meal as quickly as possible. She responds by screaming that we're being lazy (and this is as things worsen and near chaos reigns inside the restaurant) and demands a refund.
Some people, eh?
