New SG Question Today

[Cheshire Figment]

I was a Greeter at TL today. Park hours were 10:00 to 6:00. About 3:45 a guy, maybe 30, comes up to the gate and asks me what time the park closes, so I tell him.

He then calls over to his wife, and they, along with a small child, enter the park.

After they are in, he tells me: "We have one day tickets. Since it is so late in the day can you do something which will allow me to use them tomorrow also?"

I just simply tell him "No". The other greeters on duty, after he and his family went deeper into the park wondered why he did not ask that question before he came in. I also wondered. If he had asked before running the tickets through the turnstile I probably would have looked at the tickets, verified they were one day, and gated him in.

[GRUMPY PIRATE]

Maybe he was honest? (and didn't want to ask for anything for free) and thinking that one day meant at least 8 hours?

[BRWombat]

My personal guess is founded on my experience that two hours with a small child at a water park is a full day for most parents! I'm guessing that he and his wife were set to be content for that amount of time... but he also followed the "never hurts to ask" rule just in case they might be able to get another day's visit out of it. But yeah, his timing could have been better.

[turkeyham]

Today I was at Disneyland. This SG came up to cast member asking where
the Hollywood back area was. When you get in at the front gate you grab an information guide. The cast member explained that was over at DCA. The SG keeps up her stupidity and says the front gate lady said it was on the left side pass the front gate. The SG then claims who every made these guides had no idea what they were doing. Then the SH asked how she cold get to DCA. The cast member said to go out the exit leading over to DCA, go through the front gate and turn left. If the SG thinks Hollywood backlot is in Fantasyland, she needs some glasses and up-to-date map showing her where she is. :twisted:

[GuestJockey]

Today I was at Disneyland. This SG came up to cast member asking where
the Hollywood back area was. When you get in at the front gate you grab an information guide. The cast member explained that was over at DCA. The SG keeps up her stupidity and says the front gate lady said it was on the left side pass the front gate. The SG then claims who every made these guides had no idea what they were doing. Then the SH asked how she cold get to DCA. The cast member said to go out the exit leading over to DCA, go through the front gate and turn left. If the SG thinks Hollywood backlot is in Fantasyland, she needs some glasses and up-to-date map showing her where she is. :twisted:

I've gotten both of these before - the thing about the 1 day tickets most commonly comes up in the off-season when we get about 20 people an evening who want their money back because "I thought you closed at midnight. I wouldn't have come if I knew you closed so early!"

The not-knowing-the-difference-between-DL-and-DCA thing is WAY more common than it should be. I've had people stop me in front of Tower of Terror and ask me why they can't find the castle.

[GRUMPY PIRATE]

Do these people NOT understand wth "welcome to Disneys California Adventure?"

Shheeesh!!

[Randy B]

Do these people NOT understand wth "welcome to Disneys California Adventure?"

Shheeesh!!

No. They see ****** Disney ********** and it must be the same place with multiple entrances. SG's don't read they just glance and if at least part of a sign matches part of what they are looking for, it must be the same. I have heard people come off Spaceship Earth expressing confusion why their friends had warned them about Mission Space, "that wasn't bad at all". To them, Mission Space is the same thing as Space Mt, and Spaceship Earth. Or of they are looking for Space Mt they may find Splash Mt or Big Thunder Mt, and assume if it says Mountain, they're in the right place.

Randy

[felinefan]

Yet another example of assume=ass/u/me.

[CMGUY89]

No. They see ****** Disney ********** and it must be the same place with multiple entrances. SG's don't read they just glance and if at least part of a sign matches part of what they are looking for, it must be the same. I have heard people come off Spaceship Earth expressing confusion why their friends had warned them about Mission Space, "that wasn't bad at all". To them, Mission Space is the same thing as Space Mt, and Spaceship Earth. Or of they are looking for Space Mt they may find Splash Mt or Big Thunder Mt, and assume if it says Mountain, they're in the right place.

Randy

Exactly!!! People don't realize that there are reasons everything has a different name. The WHOLE area is Walt Disney World, not just MK!

[svickersart]

No. They see ****** Disney ********** and it must be the same place with multiple entrances. SG's don't read they just glance and if at least part of a sign matches part of what they are looking for, it must be the same. I have heard people come off Spaceship Earth expressing confusion why their friends had warned them about Mission Space, "that wasn't bad at all". To them, Mission Space is the same thing as Space Mt, and Spaceship Earth. Or of they are looking for Space Mt they may find Splash Mt or Big Thunder Mt, and assume if it says Mountain, they're in the right place.

Randy

One thing we were taught in customer service training by AAA (they of course got this info from the Disney institute) was people will only remember the last thing they hear. When we had a member that didnt know where to tow thier car to we were supposed to give them a choice of 3 or 4 shops that could handle the problem. We wanted them to take thier car to our shop (back in 1960 when we first started with AAA that was a selling point, members getting towed to our shop) but now they want you to give them several choices so we always mentioned our shop last. So if we said shop A-B-C and Johnny's they only held on to us.

I'm a believer in looking around before I ask dumb questions, no point in looking foolish on something obvious.

Steve