The CM Commandments
Posted: Fri Jun 15, 2007 12:44 pm
I did not write this:
I am a Cast Member.
I am here to create magic. I am not here to be yelled at.
I am here to help you with your inconveniences. I am not here to be a scapegoat or a punching bag.
I am here to help put that sparkle in your child's eyes. I am not here to get your child to the front of the line, nor do I wish to hear your complaints because I can't do so.
I am here to provide 100% excellent service to my Guests, and when something goes wrong, to do my best to right it. I am not here to be screamed at when you spill your drink on the floor - relax, I'll replace it.
I am here to get you through the line as soon as possible. Don't yell at me because you've been waiting 5 minutes for your pizza and chicken strips - we're doing the best we can to serve you.
I'm here to make you smile. Don't complain to City Hall because I'm not smiling every second of the day - I take my job very seriously, and if something goes wrong in your day, my only concern is to make it up to you.
I am here to help you. I am not a bondman, chattel, helot, serf, mancipium, thrall, vassal, ament, feeb, half-wit, lockhead, cretin, dunce, or moron. I am not here to be treated like one.
I am a Cast Member - I do what I do because I get to do what I do for Guests like yourself. Please be a good Guest, and I'll quadruple your efforts in my output. I love what I do, and I want you to notice.
--- An unknown Cast Member's post on rec.arts.disney.parks that I found back in late 2003.