The problem started when the manager did not put down the wheelchair ramp for a stroller. This caused the guest to get a bit annoyed, which started into a onesided shouting match. This quickly esclated when the guest reallized that other people were watching. Then came the demand that made every CM winch. "I want to see your manager." :(
Enter Manager number two (in regular manager clothes) who is told by the guest, that all he did was politely ask for the ramp. And that the mean old CM told him know and to go to hell. The guest then proceeded to bring out several of the old standby lines of how he was so insulted he might never return.....Long story short, a real sob case.


This continues for a few minutes untill the guest is told that the CM in question, is a senior manager. :hysteria:


