Stupid Guest Tricks

mapo wrote:Eh....do your job...and make sure to have a radio.

Screaming starts...key radio..let screaming go over air....clearly state, "ma'am, the <insert character line is closed. We will be back at <location> at XXXX time".

That should give your manager enough information to get security to your location and know that your guest is out of control. Discuss this with your lead/manager/whatever before you go out.

Security will explain the policy of good behavior and bad...as they escort said "former guest" out of area and maybe park.

MAPO

The other thing that I have found recently works well, and it won't be as effective to type as if I could show it to you live, but I will try anyway, is this.

I take a deep breath.

In my mind (and NOT out loud) I just think to myself, "Someone needs a nap."

Then, I proceed to deal with them, and while calling them "Sir," or "Ma'am," I treat them like the child they are acting like, yet in a way that no one could accuse me of being condescending.

It WORKS. Like a charm, actually.

However, I would not recommend it until you get the chance to see how I do it, because there is so much that can't be communicated over type, and if you do one of a few things wrong, it could completely blow up in your face.

And I am pretty sure this post may be mentioned over on Board X.

Guh way too many guests come in thinking that what they read on a computer is set in stone.

We had more than a few problems with guests thinking it was EMH at MK when it was actually a MNSSHP, and because it was on a website, we were supposed to let them in.

Big Wallaby wrote:The other thing that I have found recently works well, and it won't be as effective to type as if I could show it to you live, but I will try anyway, is this.

I take a deep breath.

In my mind (and NOT out loud) I just think to myself, "Someone needs a nap."

Then, I proceed to deal with them, and while calling them "Sir," or "Ma'am," I treat them like the child they are acting like, yet in a way that no one could accuse me of being condescending.

It WORKS. Like a charm, actually...

Funny, my Mom, a retired physical therapist, had the exact same strategy when dealing with the occasional prima donna doctor. She talked to them like she would a 2-year-old, and they'd always walk away content.

BRWombat wrote:Funny, my Mom, a retired physical therapist, had the exact same strategy when dealing with the occasional prima donna doctor. She talked to them like she would a 2-year-old, and they'd always walk away content.

Hmmmmmmmm.Will Definitely Try! ;)