Stupid Guest Tricks

SRT_GB wrote:So we're going to wait here until they exit and wait in line to board, and once that happens we'll be underway."

Very good! :twisted:

McGintoy wrote:I call them "Exit-Runners". The worst part is that they try to play innocent like they don't know they went the wrong way and cut in front of everyone and think that I'll let them stay on. They know they're going the wrong way, which is why they run and try to get on as quickly as possible before we can notice them.

I had a run-in with an exit runner at Disney Hollywood Studios once, at the exterior Guest Relations. Dude had balls of pure brass! I was waiting in line and walking up to a window that had just freed up. Dude comes running from the exit and lays into ME that I cut in line! Both I and the CM pointed to the clearly marked EXIT that the idiot had just run in from, and then I said, trying not to choke on the sarcasm, "But I think you'd better take care of Mr. Important here first anyway because obviously his needs trump everyone else's and I wouldn't want to stand in the way of such importance." Normally I don't reward line cutting, but I was curious about why he had such a bug up his butt,. Turns out he didn't buy park hopper tickets and was now in a fury as to why they wouldn't let him hop. I figured it was something idiotic like that...when they wouldn't give him a free upgrade, he stormed off swearing.

Exit runners are an issue at Dumbo, that is one of the reasons we have "boarding passes", it allows us to see who waited in and who tried to sneak in. I will never forget this one night when a lady and her son came up the exit and parked themselves in a Dumbo. As I was coming around I asked them for their boarding pass, and they calimed that I had failed to give them one. Meanwhile, a woman and her son who do have a boarding pass were without a Dumbo. I told her that I was sorry if I had missed her, but she needed to step out of the Dumbo and we would get her on in a couple of rides. She kept swearing up and down that I had not given her a pass, that it was their last ride of the night and they were going home, that they didn't have time etc. I told her that we would not run the ride until she stepped out of the Dumbo, and that it would take longer to sit here than it would if she stepped out and we let her on in a couple of rides. I finally told her that if she didn't step out I would call security. This has always worked before but she called my bluff. She kept repeating her story and saying that she was embarassed, I told her, "Ma'am, you are going to be more embarassed when security escorts you off the ride in front of everybody."

After she still refused to budge, I talked to my partner and he said, "I'm sick and tired of them doing this, call security." By this point, we knew she had come up the exit instead of waiting in line, for several reasons:

1.) I stand at the turnstile handing out the tickets, there was no way for her to get by me without at least seeing her and recognizing her later.

2.) If I had missed her, she would have said something when long walk did the boarding pass spiel or when she noticed me handing those to everybody else.

3.) No guest told us that she was in line with them, and believe me, they are very quick to point out our mistakes.

4.) Several guests told us that they had seen her come up the exit.

We called a coordinator, a manager, and security. Security came and escorted her off of the ride, and everybody was applauding. We did not get her on in a couple of rides since Security escorted her off, and everybody on the ride and in the line was clapping. I felt bad making the other guests wait, but if you give in to them, they will pull the same stunt on other rides, and you are condoning their behavior.

Wow! Such fuss over an elephant.

joanna71985 wrote:Wow! Such fuss over an elephant.

If I may channel Ferb (in a british accent for those not familiar with Ferb)

Well, it is a flying elephant.

/ferb

EeyoresButterfly wrote:We called a coordinator, a manager, and security. Security came and escorted her off of the ride, and everybody was applauding. We did not get her on in a couple of rides since Security escorted her off, and everybody on the ride and in the line was clapping. I felt bad making the other guests wait, but if you give in to them, they will pull the same stunt on other rides, and you are condoning their behavior.

To quote one of my old leads at Strollers....Yay you! That's awesome and the fact that the guests applauded makes it even better.

EeyoresButterfly wrote:Exit runners are an issue at Dumbo, ....

We called a coordinator, a manager, and security. Security came and escorted her off of the ride, and everybody was applauding. We did not get her on in a couple of rides since Security escorted her off, and everybody on the ride and in the line was clapping. I felt bad making the other guests wait, but if you give in to them, they will pull the same stunt on other rides, and you are condoning their behavior.

Bravo!!!

:eeyore: 's :butterfly !!!!

If you try something like that at Knott's, the guests in line may appreciate it, but management will kick your ass. But then, we don't have boarding passes, so....

I must agree, good job. I think that even more so, that should be made public, so that OTHER SG's considering this type of "FOL" activity might want to re-evaluate the thought!

Reminds me of a time on the WDW Railroad when we were shutting down for the night. Main Street Station had already closed (the entrances) as we would not be coming back until morning.

I noticed a family come up the exit ramp and hop aboard. The Conductor also noticed and told them that we were closed and they had to leave. They refused with all the usual yada yada.

"What are we going to do?" she asked me.

"Why, we're going to let them ride," I explained, "But only to Toontown. Then they get to walk back."

"But how will I get them off the train in Toontown?"

"You won't," I explained, picking up the telephone, "Because I'll have Security meet you there."

She was a sweet kid. Never knew she had *that* sort of evil grin in her before. :twisted: