Stupid Guest Tricks

EeyoresButterfly wrote:Joanna, I think Hobie was pulling your leg ;) .

EeyoresButterfly wrote:Joanna, I think Hobie was pulling your leg ;) .

hobie16 wrote:Ding ding ding, we have a winner!! :D:

bpgstudios wrote:Ok I have put this off long enough. I'm finally going to write about our scary regular in F-land. There is a lady and her husband who come frequently (AP holders). The woman has a small yorkie service dog, and is in a double-wide wheelchair.

Experience 1: Small world, she wants to go on the wheelchair boat, which we are not allowed to load doublewides on since it wont fit right, so when asked if she could transfer to a standard wheelchair or directly into the boat, she demands our ops duty manager by full name. When the manager is called, this woman calls Guest Relations from speed dial on her phone, complaining that they didn't really call because he wasn't there yet. GR tells her that he has been called and is on his way. Ops manager tells her the same thing we did, and walks off.

Experience 2: Philharmagic. She is the first one in line in the wheelchair holding area of philhar lobby. when the doors open, she screams at the CM there that she is going to the middle wheelchair space. Mind you, there are 5 more parties behind her, all with wheelchairs as well, so we must be fair to everyone and have her go to the end of the back row. Manager called, same old story again.

Experience 3: Peter Pan. Since service animals are not permitted on this attraction, her husband waits by unload for her. Because it is not TOO busy and to prevent her from bitching MORE, the unload CM permits her to ride 5 times in a row. After her 5th time, the CM says that is enough and she does need to get off. She insists she gets another 5 rides taking her husbands turn. CM says no, GR is called on the cellphone to complain about CM.

Experience 4: Wishes ropes. Lady and husband approach snow white ropes 1 minute prior to show start, meaning the launchers are armed and ready to fire so no guests can enter from the back. Insists that she must view the fireworks from inside the castle because anywhere else upsets the dog. Claims that they have always been allowed to go in, etc. They argue and go on and on. Wishes starts, they insist they are still going through. The dog is fine btw. Manager called, backs up CM obviously.

There was a while where she wasn;t around, but just recently (around easter time) came back and caused more troubles. It makes me wonder why a record of complaints and manager calls isn't kept on guests that seem to be looking for trouble and just putting a ban on them.

And for the record, only one two of the above experiences I have personally witnessed. The others are stories relayed by fellow CMs.

LittleDollClaudia wrote: And a yorkie service animal?!?

Please tell me you're pulling my leg. I mean, really. Yorkies only yap annoyingly.
(sorry to yorkie fans out there)

What can this animal do for her? Someone explain this to me.

felinefan wrote:I once saw a guest on the Calico Railroad at Knott's, when I worked there, get off the train with a small pug as a service animal. The woman looked like she had anxiety issues. Seriously, service animals don't have to be able to carry or pick up items or pull wheelchairs; they can act as comforters, or with autistic kids they can be a point of contact for the "outside world".

Is this Yorkie wearing a special bandana or harness, etc, that states that it is a service animal? Real service animals will have something on them attesting to the fact that they are indeed service animals, and the I.D. will have the name of the organization that trained the animal. Not there, it's not a service animal. One of the organizations that trains service animals is the Delta Society; look them up.

I was reading a site by Dr. Gary Namie, who's a psychologist specializing in workplace bullying issues. What this woman is doing sounds like bullying. I think y'all should check out his sites: http://www.bullyinginstitute.org , and http://www.bullybusters.org . There are tabs showing the effect of bullying on employees and the workplace. I think you ought to bring this to management's attention, or your union rep. I think it's time all employees should fight back, including CMs. Because the longer this is allowed to continue, the worse it will get. I know there's alot of you you love your jobs, but the people --SGs--get you down. There's no reason to put up with it. It doesn't have to be your boss, supervisor, or a co-worker bullying you, it can be a customer or vendor; and in your business, the guests are your customers.

Euterpe wrote:Little dogs can be used as service animals. They're used to comfort people with attachment disorders, people with panic attacks, and people with autism. They aren't just used to lead blind people around. There are lots of service animals out there that aren't even dogs.

I asked about this once when I saw a dog in a stroller. My manager has seen service snakes and service monkeys. It's very interesting.

DisneyMom wrote:Ummmm, I think some people around here *might* know them
Elderly, naaaaaah.
Definitely Cool. :)