Ms. Materhorn...
I was going to say something when I read your earlier post, but, I felt like I would leave it up to Cujo.
Let me ask you a question. If you went to a "brick and mortar" store where you got great service, would you return?
I've been in the CS field for about 19 years now and what I can say is this, you get the craziest questions from the public.
Cujo was venting. Last I checked, you're allowed to vent.. :)
An Open Letter To The Consumers Of America
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Notatourist
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GRUMPY PIRATE
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Re: An Open Letter To The Consumers Of America
I just took his list as the Retail equilivant of what a CM must feel like when confronted with that version of SG's. What his response would be in his mind, just hidden under his smile! (A wish to utter a comment must be surpressed!!)
I seriously doubt that he would actually say anything to a customer, much like a CM, when presented with totally insane requests and/or comments.
Lets face it, every profession that deals with "outsiders" (SG's, customers, clients, etc.) has these type of "If only I could say what I want too, to him/her" in the back of their minds!
I know that I have wanted to make some snide remarks over the years to my "customers" but restrain myself.
Don't let the Holiday season give you the grump-grumps!!
I seriously doubt that he would actually say anything to a customer, much like a CM, when presented with totally insane requests and/or comments.
Lets face it, every profession that deals with "outsiders" (SG's, customers, clients, etc.) has these type of "If only I could say what I want too, to him/her" in the back of their minds!
I know that I have wanted to make some snide remarks over the years to my "customers" but restrain myself.
Don't let the Holiday season give you the grump-grumps!!
:pirateflaARRRRRRR YA DOIN'?
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Ms. Matterhorn
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Re: An Open Letter To The Consumers Of America
As am I.Notatourist wrote: Cujo was venting. Last I checked, you're allowed to vent.. :)
"Excuse me, are those ducks real?"
"Yes, sir, but the water is fake."
"Yes, sir, but the water is fake."
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Re: An Open Letter To The Consumers Of America
Mee too!1Ms. Matterhorn wrote:As am I.
okay here goes...
I have those dang nabbed bubble packs on stuff!!
how about just putting them in cardboard so we can recycle it after we open the package!!
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Ms. Matterhorn
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Re: An Open Letter To The Consumers Of America
Okay, here's what I hate:
Getting great coupons in the mail or in the paper for great bargains on stuff, then you take them to the store (MACY'S) and there are so many restrictions on the coupons you can't use them for anything you actually want. Happened to me last week and that's why I'm so down on retail stores right now.
Getting great coupons in the mail or in the paper for great bargains on stuff, then you take them to the store (MACY'S) and there are so many restrictions on the coupons you can't use them for anything you actually want. Happened to me last week and that's why I'm so down on retail stores right now.
"Excuse me, are those ducks real?"
"Yes, sir, but the water is fake."
"Yes, sir, but the water is fake."
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hobie16
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Re: An Open Letter To The Consumers Of America
No kidding. I got a coupon in the mail for a free entree at the Rusty Harpoon. The fine print said up to $15. Unless it's a choke 'n' puke nothing is priced under $15.Ms. Matterhorn wrote:Okay, here's what I hate:
Getting great coupons in the mail or in the paper for great bargains on stuff, then you take them to the store (MACY'S) and there are so many restrictions on the coupons you can't use them for anything you actually want. Happened to me last week and that's why I'm so down on retail stores right now.
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Re: An Open Letter To The Consumers Of America
Yah, I hate that too, I was "helping" DW get cupons for stuff and she noticed that a bunch of the cupons had so many whacky restrictions, it wasn't worth it. I got a ten dollar card from staples, but you can ONLY use in on Sunday between 8 and 10 A.M.!!Ms. Matterhorn wrote:Okay, here's what I hate:
Getting great coupons in the mail or in the paper for great bargains on stuff, then you take them to the store (MACY'S) and there are so many restrictions on the coupons you can't use them for anything you actually want. Happened to me last week and that's why I'm so down on retail stores right now.
(guess they never heard of Church on Sunday?)
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Ms. Matterhorn
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Re: An Open Letter To The Consumers Of America
That coupon was for heathens only! AAAARRRRR!GRUMPY PIRATE wrote:Yah, I hate that too, I was "helping" DW get cupons for stuff and she noticed that a bunch of the cupons had so many whacky restrictions, it wasn't worth it. I got a ten dollar card from staples, but you can ONLY use in on Sunday between 8 and 10 A.M.!!
(guess they never heard of Church on Sunday?)
"Excuse me, are those ducks real?"
"Yes, sir, but the water is fake."
"Yes, sir, but the water is fake."
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Re: An Open Letter To The Consumers Of America
OH!!....Ms. Matterhorn wrote:That coupon was for heathens only! AAAARRRRR!
I totally missed that!!
hehehe
Arrrrrrrrhhhhh!!!!!
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Princess Susi
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Re: An Open Letter To The Consumers Of America
As a former retail clerk I have to agree 100% with Cujo. I got so I HATED my job, so I quit retail and did something else.
I got so tired of the know it all customers who would tell me about what I was selling. This happened with dog food when I was studying to be a vet tech and had had nutrition classes and a dumbass kept insisting he had read where a certain additive was poisonous. The poor frazzled clerk that was dealing with him came and got me and I read the ingredient, Pantothenic acid (which turned out to be one of the B vitamins) and I told him what it was and that he probably had the wrong name of the ingredient. He insisted that he *knew* he was right and he kept yelling and insisting we pull the product from the shelf, because we were poisoning animals. I finally had to walk away. I let the manager deal with it, cause I was only a floor supervisor. That ingredient was probably in every bag of dog food in that big box pet store store. What an ass he was.
I got tired of getting the anger of customers who blamed me for the store not carrying something or being out of an item. I got tired of customers on cells who expected me to wait on them while they carried on a conversation with someone on their cell. I just walked away and told them when they were done yakking, they could come find me, and IF I was not busy with someone else I would help them.
I got tired of customers calling me every name in the book when we could not give them a refund when it specifically said NO REFUND. Those have to be the worst, the refund assholes. They want to return a dress they wore once and get their money back. Riiiiiiight! They want to return somethign broken that was NOT broken when we sold it to them. My favorites were the ones that I had done the original sale and they did not recognize me and came to me with a bundle of excuses for a refund, and told me the person who sold them the item had told them it was okay to get a refund! HA I loved those few moments of gratification when I could say "NO REFUND!" hahahahahahaha....
I got tired of walking into another store in the shopping center on my break to get a coke and having people ask me where things were or if the store carried such and thus. I guess I just looked like I knew where I was going and what I was doing. This happened at the big TomorrowLand restaurant one trip (Disneymom was there!) when I was obviously not in costume and a guy asked me if I worked there and where was such and thus. Geeeze... people give retail clerks and anyone in a service job a break, especially this time of year. I would hate to go back to retail, but if I HAD to work again, I would do it in a minute to put food on my table and a roof over my head.
I feel for the poor clerks and I try to treat them as I would have liked to be treated when I was doing that job. It is always prudent to remember the Golden Rule at all times. Walk a mile in someone else's moccasins and see if you don't understand how they might feel the way they do.
It was only the assholes that ruined the day, there were plenty of GREAT customers who made my day too!
And always, always ask a manager if you have questions about a certain coupon or problem with an ad. The clerks usually don't know squat about what promotion is going on, they are not given a heads up on these things usually. Some know the promotions, but they cannot fix the problem, only a manager is allowed to do that! That is why they are managers!
I'm just saying...
Susi
I got so tired of the know it all customers who would tell me about what I was selling. This happened with dog food when I was studying to be a vet tech and had had nutrition classes and a dumbass kept insisting he had read where a certain additive was poisonous. The poor frazzled clerk that was dealing with him came and got me and I read the ingredient, Pantothenic acid (which turned out to be one of the B vitamins) and I told him what it was and that he probably had the wrong name of the ingredient. He insisted that he *knew* he was right and he kept yelling and insisting we pull the product from the shelf, because we were poisoning animals. I finally had to walk away. I let the manager deal with it, cause I was only a floor supervisor. That ingredient was probably in every bag of dog food in that big box pet store store. What an ass he was.
I got tired of getting the anger of customers who blamed me for the store not carrying something or being out of an item. I got tired of customers on cells who expected me to wait on them while they carried on a conversation with someone on their cell. I just walked away and told them when they were done yakking, they could come find me, and IF I was not busy with someone else I would help them.
I got tired of customers calling me every name in the book when we could not give them a refund when it specifically said NO REFUND. Those have to be the worst, the refund assholes. They want to return a dress they wore once and get their money back. Riiiiiiight! They want to return somethign broken that was NOT broken when we sold it to them. My favorites were the ones that I had done the original sale and they did not recognize me and came to me with a bundle of excuses for a refund, and told me the person who sold them the item had told them it was okay to get a refund! HA I loved those few moments of gratification when I could say "NO REFUND!" hahahahahahaha....
I got tired of walking into another store in the shopping center on my break to get a coke and having people ask me where things were or if the store carried such and thus. I guess I just looked like I knew where I was going and what I was doing. This happened at the big TomorrowLand restaurant one trip (Disneymom was there!) when I was obviously not in costume and a guy asked me if I worked there and where was such and thus. Geeeze... people give retail clerks and anyone in a service job a break, especially this time of year. I would hate to go back to retail, but if I HAD to work again, I would do it in a minute to put food on my table and a roof over my head.
I feel for the poor clerks and I try to treat them as I would have liked to be treated when I was doing that job. It is always prudent to remember the Golden Rule at all times. Walk a mile in someone else's moccasins and see if you don't understand how they might feel the way they do.
It was only the assholes that ruined the day, there were plenty of GREAT customers who made my day too!
And always, always ask a manager if you have questions about a certain coupon or problem with an ad. The clerks usually don't know squat about what promotion is going on, they are not given a heads up on these things usually. Some know the promotions, but they cannot fix the problem, only a manager is allowed to do that! That is why they are managers!
I'm just saying...
Susi
[SIGPIC][/SIGPIC] Hugging a Beluga is swell!