That is the best way, Main Streeter. Abusive people are COUNTING on someone being too intimidated to call security and end the encounter.Main Streeter wrote:As 2 other posters have stated, no, CMs do not have to & should not subject themselves to any type of abuse! I learned this the hard way - twice. After each incident DL Security came to me, sat me down & firmly told me I was never ever to let a guest abuse me in any way. Bottom line - "You have an abusive guest, call us, then walk." Pays to know a few DL Security officers. :) I've since only walked out of my location once for protection. Made sure my cash wrap was covered then walked away. Felt great!
Was at a patient's house one time and patient's son was mad because he was going to take patient shopping and thought I had taken to long to show up, even when I arrived in time frame I had promised. He proceeded from starting out talking in a very rude manner to actual physical intimidation. I ended up yelling at him at the top of my lungs to stay away from me as I was leaving, attracting attention from neighbors in the Apartment complex.
He backed off, but I should have left when he was only being rude.
Yeah, the patient was dismissed from Home Health Service. She was able to be taken out shopping, she could go get her iv therapy at the clinic.
