Post
by NormalVisual » Tue Jan 06, 2009 9:00 pm
A few of my favorites:
- I was working lagoon load (resort side) at the Magic Kingdom monorail station during an exit, and I had one guy with a double-wide stroller waiting to board one of the wheelchair-accessible cars (the two middle cars on each train). I explained to the gentleman that he'd have to fold his stroller up before boarding in order to accommodate any disabled guests. He shot back with "well, I don't see any wheelchairs here!", to which I politely responded that there would be another stop before reaching his destination, and that I didn't know whether or not the Contemporary would need the car. He got a little more agitated, and it finally got to be time to release the train. He then made the critical mistake, saying "This train's not going ANYWHERE until we're on it!" I looked up at the driver, yelled "CLEAR!", and pulled the gate closed behind me as the train departed. I then said, "Sir, you're more than welcome to board the next train, but the stroller will need to be folded before boarding." "Let me speak to your manager!" "Certainly sir, I'll call him down to the station now." A short time later, the duty manager shows up, and the guest vents on him a little bit. The manager then explained that yes, he'd have to fold his stroller up if he wanted to board the train, and if that was a problem, he was welcome to go down to the ferryboat dock where he'd be allowed to put the stroller on as-is. The guest refused to look at me again, even after he boarded the train with his folded stroller.
- The kid that was rude to me and several other CMs on the platform, and thought it'd be funny to flip us off as the train started pulling out of the station. No problem, I just pulled the e-handle to stop the train, opened the door manually, and asked the kid rather firmly to disembark. He got off, I reset the handle, and the train went on its way. He got smart with me again, saying, "whatever loser, I'll just take the ferryboat", which prompted me to call the ferryboat dock, describe the kid, and ask that he not be allowed to board. They said "no problem, he's not getting on anything here", and then I explained to him that he now had two ways to get back to the TTC - he could either walk a couple of miles back to the TTC via World Drive, or he could beg Security for a ride. He chose Security, and I made a proactive call to the duty manager to let him know to expect an irate phone call. :-)
- Several shoplifters that thought they'd gotten away with something just because they were able to get on the monorail without being stopped by Security. Too bad they don't know that Security almost always calls us before they get there and we'll have the train hold just outside the next station until Orange County can arrive to give them a ride to 33rd St.
- "What time is the 3 o'clock parade?" It's an apocryphal CM story, but I've actually been asked that by a few people.
- Them: "Where does this train go?" Me: "Well, where are you trying to get to?"
Dumbest things I've seen a CM do:
- Taking a train back to shop without clearing it first, and then finding there are still guests on board once it's shut down for the night. Poor guests probably thought the train was going to come apart when they were going through the switches.
- My College Program trainee that got himself fired the night before his first day by trying to use a fake ID at Pleasure Island. Damn kid ended up making me have to work audience control at the TTC the next morning because they had nowhere else to put me.
- The College Program kid that thought he'd be slick on his last day and rant ON THE RADIO about how he thought Disney sucked and how we all were losers as he was shutting his train down for the night. The duty manager was waiting for him at Westgate and fired him on the spot. Pro tip: wait until AFTER your term of employment ends to badmouth everyone.
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