Another memorable phone call:
Me: Thank you for calling the Disneyland Resort, my name is ***********, how may I help you?
Guest: Yes, hello. I was given complimentary tickets from City Hall when I was at your park a few years ago. They're going to expire in about 3 weeks, and I was wondering if I could get an extension on them.
Me: Why did you receive the tickets?
Guest: I had an accident.
Me: Uh, okay. Well, we don't normally extend complimentary tickets. I recommend you use them before they expire.
Guest: Oh, I'm not able to use them before the expiration date, are you sure you can’t help me?
Me: What was the nature of the incident?
Guest: Well, I came to the park with really expensive glasses. I think they cost me around $300.00. When I went to the bathroom, they accidentally fell into the toilet. When I got up to retrieve them, the automatic toilet system started, and flushed them away before I was able to reach for them.
Guest with flushed IQ!
-
Guest Relations King
- Repeat Traveler
- Posts: 47
- Joined: Fri Apr 25, 2003 11:08 pm
- Location: Huntington Beach
Guest with flushed IQ!
My buddy left his job at Universal and fled in exile as a neanderthal to live in the Cayman Islands....He's cut himself off from all technology. He sends his stories in Aramaic on crayon written 3x5 cards sent by pigeon.
-
Guest Relations King
- Repeat Traveler
- Posts: 47
- Joined: Fri Apr 25, 2003 11:08 pm
- Location: Huntington Beach
BirdMom wrote:Almost 20 years ago we had someone in Merchandise who was stock lead for a day and accidentally "lost" her radio pager in a toilet...
We had that happen to a Guest Relations lead about a year ago...
My buddy left his job at Universal and fled in exile as a neanderthal to live in the Cayman Islands....He's cut himself off from all technology. He sends his stories in Aramaic on crayon written 3x5 cards sent by pigeon.
We had that happen to a Guest Relations lead about a year ago...[/quote]
But would that lead pose for a picture afterwards? Wendy had someone take a slide of her pretending to drop one of the pagers into the loo for one of our summer kick off parties (took her years to live down the original incident)...
Can't remember who the supervisor/manager was at the time...might have been Egghead, but ya know that employee restroom behind Storybook? The ladies room door would always get stuck and one of the leads was pointing that out to the above supervisor, when sure 'nuff, they got stuck in there, so he radioed for help...only problem was that it's a big space (no stall, just a big room like at home) and she (the lead) happened to walk near the toilet which has an electronic eye, so of course it flushed, and everyone on that frequency knew exactly where they were. The dispatcher started laughing and the supervisor's going "you HAD to move in front of that thing..." :roll:
But would that lead pose for a picture afterwards? Wendy had someone take a slide of her pretending to drop one of the pagers into the loo for one of our summer kick off parties (took her years to live down the original incident)...
Can't remember who the supervisor/manager was at the time...might have been Egghead, but ya know that employee restroom behind Storybook? The ladies room door would always get stuck and one of the leads was pointing that out to the above supervisor, when sure 'nuff, they got stuck in there, so he radioed for help...only problem was that it's a big space (no stall, just a big room like at home) and she (the lead) happened to walk near the toilet which has an electronic eye, so of course it flushed, and everyone on that frequency knew exactly where they were. The dispatcher started laughing and the supervisor's going "you HAD to move in front of that thing..." :roll: