Checking in?

Wizard69 · Post by **Wizard69** » Sat Jun 12, 2004 1:09 am

pixiedust wrote:
BabyAngel024 wrote:Just so all you guys at the hotels know, we at reservations do tell our guest that they can check in as early but room is not gtd till 3, so whatever the guest tells you we said, proably is not true. Because i know you all there dont really like us over here in central reservations. :?
But we know how you guys feel, we get really dumb guest all the time.
(a little bit of rambling.. that almost doesn't count as part of this topic)

Anyone else wonder where these imaginary CMs are who give the guests all sorts of wrong information? I know every now and again.. someone makes a mistake when giving info.. it's bound to happen. But so many people come up with "so and so said..." and "well i asked this guy..." and it is so insane you KNOW it's not true.

Makes you wonder if there is some department we don't know about that dresses like generic CMs and they go around giving out wrong information. I have always used the example of Sear's. If you wanted to know about a certain piece of hardware.. you wouldn't ask the girl in women's shoes. If you wanna know something about something at Disneyland.. it's best to ask a CM that works in that department. Havn't mentioned this to a guest yet.. maybe someday.

It must have been those 2 retards who hang out in the Main Street stores with their Guest of Honor badges on and think they are cast members.

Cloud Buster · Post by **Cloud Buster** » Sat Jun 12, 2004 10:22 pm

Wizard69 wrote:It must have been those 2 retards who hang out in the Main Street stores with their Guest of Honor badges on and think they are cast members.

This morning I ran into a REALLY geeky AP who in addition to having his AP on a lanyard from team center, half of his shirt (top to bottom) was covered in pins, and the other half was covered (also top to bottom) in CAST MEMBER NAME TAGS. All sorts of names, all sorts of styles of badges. I didn't stop to ask him where he got them, but I'm sure each and every one of them was legitimately and conveniently "lost" by the CM in question.

BuzzLightBeer · Post by **BuzzLightBeer** » Tue Jun 15, 2004 9:09 pm

As a member of Central Reservations I have something to confess.....we are the top secret department that gives out false information. There I said it!

Example:

Guest: "Do you have beach front views at the Disneyland Hotel."

Me: "Why of course, just talk to a front desk castmember to guarantee your view when you check in."

Guest: "What time can I check in?"

Me: "Whenever your heart so desires!"

Dreams really do come true here at the Disneyland Resort. :roll:

BirdMom · Post by **BirdMom** » Wed Jun 16, 2004 6:59 pm

Weeble wrote:As a hotel Director of Operations trust me when I tell you that Hotel guests are WORSE than what you get working at D-land. Yes I said worse! You deal with them for seconds to minutes at a time. We have to deal with the same guest coming back again and again and again.

Maybe Thatguy and I need a special hotel board, lord knows we could fill it up.
]

ohhhhh yah...you've got to pity the poor people who work in the lobby shops who have to deal with middle aged men who show up in their underwear :shock: to buy a newspaper or cigarettes first thing in the morning...so disgusting but true

Thatguy · Post by **Thatguy** » Wed Jun 16, 2004 7:24 pm

*L* buzz lightbeer (love the name btw)

my favorite are the guests that claim that they were told that they get free unlimited fastpasses if they book concierge.

BuzzLightBeer · Post by **BuzzLightBeer** » Wed Jun 16, 2004 7:30 pm

Buzz stands on his soapbox for a moment...

The whole fastpass situation is a complete mess. Certain travel agencies (AAA) have unlimted fastpasses available when you book with them. Guests find this confusing and very frustrating when they call Central Reservations expecting the same exact thing. I say either make all fastpasses equal or take them out. None of this "unlimited" fastpass stuff!

P.S. Thanks for the name compliment!

Thatguy · Post by **Thatguy** » Wed Jun 16, 2004 7:51 pm

Precicely... I hate having to tell a guest sorry you booked wdt through wdt rather than wdt through AAA. since your voucehr is yellow you get nothing... sorry.

coffeegirl9 · Post by **coffeegirl9** » Mon Aug 02, 2004 11:19 pm

God, yes! So many guests get confused with the whole WTD vs. AAA thing. They expect that whatever AAA told them holds true anywhere and with everything. Also, AAA regularly sends it's guests to the Guest Services building for the resort....instead of the Guest Services window that is part of DTD WTD, where they SHOULD go. Problem is, DTD WDT closes at 5pm. Every night. So when we get guests that get here late and have been directed to the wrong location, they are (understandably) pissed as hell and (not so understandably) want us to accomidate them for everything in their package. *Shakes fist at AAA*

Also, if I ever find out who "They" are who keeps giving out misinformation, I'm going to kick their a$@#es :x

GMC · Post by **GMC** » Tue Aug 03, 2004 2:43 am

Fast Pass ought be eliminated all together, it's a nice concept, and sometimes it helps people out, but it's made alot of good attractions go sour, and the extra positions required, the cost of ink and paper, electricity to run the machines, the resort could save alot of money if they reduced it to 50K+ days, and then indy's queue would once agian be fully accessable to wheelchairs, and all guests could have the full experience.

Dalisair · Post by **Dalisair** » Thu Aug 05, 2004 3:14 pm

Weeble wrote:As a hotel Director of Operations trust me when I tell you that Hotel guests are WORSE than what you get working at D-land. Yes I said worse! You deal with them for seconds to minutes at a time. We have to deal with the same guest coming back again and again and again.

Maybe Thatguy and I need a special hotel board, lord knows we could fill it up.
]

EEP! you're DOO for the hotels? So you get our guest research stuff for the hotels?!?!?! EEP!

Stupid Guest Tricks

Checking in?

Top Secret Cast Member

Fastpass