Guests Demanding Refunds

[Big Wallaby]

That's interesting that it's a rule that you keep anything that could cause injury out of the reach of guests at Relations. While I completely understand why, it is very sad that you should need to do that.

[Princess Susi]

That is very sad that you need to do that. I wonder if something happened at one time that thay had to put that rule in place, *Keep the dangerous sharp and heavy objects out of reach of the angry hoardes*. Hmmmmm, I wonder what incident caused it. Or was someone at Disney Management actually thinking ahead! ;)
sooze

[mechurchlady]

We all know that objects like staplers but be kept away from guests because those are toys. Mommy watch me do the hokey pokey with the stapler, tap tap tap.

[GuestJockey]

We all know that objects like staplers but be kept away from guests because those are toys. Mommy watch me do the hokey pokey with the stapler, tap tap tap.

Very true, not everything is put out of reach of guests because they'd hurt us with it, most often it's just because the guests will mess with it and break it. That's the reason the old-fashioned birthday phones on the desks were gone for a while. I remember filling out a GAC for guest with an autistic teenager once and while I talked to mom and filled out the GAC, the boy picked up the phone base and threw it onto my computer monitor, pretty much wrecking it. The poor mom was so embarrassed but we all know he didn't mean to break it. It's just something that happens. So now everything in the hall is either nailed down or put in a drawer behind the counter. The BENCH was even broken for a while. lol - visions of an angry guest throwing the bench at me! :p:

[hobie16]

Shotgun is to nice, how about some really nice nail guns, with rusty nails...

You must mean a flechette round.

[GRUMPY PIRATE]

Yeah, I have shot those, I was thinking of a really rusty nail, and they are not as expensive as the "special" rounds that I have used.

[pattimelt]

Here's a good one--

Guest stops at Guest Services for a 1 hour shopping pass. We tell guest that before your hour is over, you need to bring the ticket back to us, or we charge you for a one day ticket to the park. That's the POLICY.

So guest goes into park, does who knows what with his ticket, but then he loses it in the park somewhere. HELLO, hold on to that darn thing, it's like CASH, and I have to charge you for a one day ticket if I don't have the shopping pass to turn in at the end of the day!!!!!!!!

So hour is only 45 minutes gone, guest comes back to Guest Services and wants to make sure we are not going to charge his credit card for the ticket--but either DOESN'T have the ticket or won't give us the ticket, so we have to charge him for a single day, single park admission.

Guest now is upset, even though we told him the policy BEFORE he went in to shop, and he wants his money.

No matter what we said to him or how we said it to him, he just can't understand that even though HE was out of the park, we MUST charge him for the ticket if he either lost it or won't give it back to us. He insists that he's going to call our manager, etc.. What he doesn't understand is that we have the guest sign a form stating that if they are not back within the hour WITH A TICKET FOR EACH MEMBER OF HIS SHOPPING PARTY, that he agrees that he will be charged for a full day's admission to the park for each ticket that is not returned.

So this guest is having a cow, and there is NOTHING we can do to solve this problem. IF we don't have the ticket to void, we are charged for it at the end of the day when we cash out--the cm that processed the shopping pass will be $66 short.

The things SG's will do for a free admit...

[Big Wallaby]

We don't have the shopping pass at WDW, right? Please say we don't. With World of Disney and the rest of DTD, there's no reason, in my mind.

[glendalais]

We don't have the shopping pass at WDW, right? Please say we don't. With World of Disney and the rest of DTD, there's no reason, in my mind.

I can't see how, aren't the WDW ticket booths completely seperated from the entrances to the parks (I've never been there, so I wouldn't know). I can't see how someone could get a shopping pass, get on a train/boat/bus, get inside the park, shop, and get back within one hour.

[Shorty82]

I can't see how, aren't the WDW ticket booths completely seperated from the entrances to the parks (I've never been there, so I wouldn't know). I can't see how someone could get a shopping pass, get on a train/boat/bus, get inside the park, shop, and get back within one hour.

There are ticket booths right outside the parks. There are booths at the TTC, DTD, the resorts, and a few other places also.