slow service...

SpaceRanger · Post by **SpaceRanger** » Fri Mar 26, 2004 11:46 pm

Today during our downtime everyone else was on their lunch and I was the only one up front. I was stocking and working my register at the same time, when this one guy walks past me and goes all the way down to the other end of the counter. I shout to him that I could help him back down at my end, but he just stood there. I KNOW he heard me because I know I'm loud (sometimes a little TOO loud). I had a few guests come up so I helped them, and he just staid at the other end of the counter... so I walk down there to tell him he could follow me back to the other end and I'd help him. Again, he just stays there. Another guest comes and I help them. I decide to go down and see if there's anything I could help him with, if he was looking for someone or had a question or whatever, and he starts complaining about how I've helped guests who haven't been waiting as long as he has. :throw: Then he starts giving me a hard time about how I should have helped him at one of the other registers. :roll:

I had another interesting guest today too... took me almost TEN minutes just to charge him for a pretzle. why so long? Because he asked too many stupid questions.

"how much is a pretzle?"
*points at sign above her head*
"How do they come?"
"with a side of cheese or honey mustard"
"But how many do I get?"
"As many as you want to order"
"But if I just order one, how many pretzles do I get?"
:bang:

SRT_GB · Post by **SRT_GB** » Sat Mar 27, 2004 12:20 am

Don't you hate it when guests make their own line when dozens of other people go through the normal line? Then they have the gall to say they were "in line." We get that all the time especially at Strollers.

SpaceRanger · Post by **SpaceRanger** » Sat Mar 27, 2004 12:25 am

yup... I'll have guests decide that they should be allowed to "cut" all the time. some of them will give the stupidest excusses like "I was here first" or "I didn't see the line"... I usually just make them wait and try to ignore whatever names they're calling me. If you let them go on for a couple minutes, they usually end up making an idiot of themselves and walk away with everyone else laughing at them.

DisneyPrincess · Post by **DisneyPrincess** » Sat Mar 27, 2004 5:22 pm

SRT_GB wrote:Don't you hate it when guests make their own line when dozens of other people go through the normal line? Then they have the gall to say they were "in line." We get that all the time especially at Strollers.

When I've vended at Fanatsmic and it rains, the guest make about half a dozen lines around you demanding that they were in line and they were first, when I've specifically said the one and only line starts in front of me. :roll:

coffeegirl9 · Post by **coffeegirl9** » Thu Apr 01, 2004 9:22 pm

Oh yes, my favorite are the guests with shopping passes. We tell them that they have an hour to be back at any open Guest Services window, and if there is a long line, we will take the wait time into consideration. But of course, they never listen to a word we say anyways, so they come on up to the front of a forty minute line, and say "I just needed to return this" and then try to walk off! I suppose I could keep the copy of the credit card that we make and send them off with a smile and a thank you, and have a REALLY fun time the next day, but since I don't feel like losing my job or getting arrested for credit card fraud, I have to chase after them, ask them to wiat in line, explain that we aren't going to charge them for being late, and then explain to my next pissed-off guest that I was not allowing Guest #1 to cut in front of them!

coldfire409 · Post by **coldfire409** » Fri Apr 02, 2004 8:55 pm

After that post coffegirl I'm glad that WDW doesn't have any shopping passes. If you want to get into the park you're paying well over $50 plus tax now.

SpaceRanger · Post by **SpaceRanger** » Sat Apr 03, 2004 3:13 am

I've always hated the shopping passes... it's not like there's much inside the park that you can't get someplace else... and really, why bother going to the park, just to go in and buy something and leave?

Pschtyckque · Post by **Pschtyckque** » Sat Apr 03, 2004 8:38 am

On the subject of shopping passes...

When I get back down to DL, I sometimes use the shopping pass just to run in and run out. I've done this a few times, and I think it works just fine. An hour is just enough time for me to hit a few shops, and to laugh at the people I know who are still working there.

:twisted:

DisneyPrincess · Post by **DisneyPrincess** » Sat Apr 03, 2004 11:10 am

SpaceRanger wrote:I've always hated the shopping passes... it's not like there's much inside the park that you can't get someplace else... and really, why bother going to the park, just to go in and buy something and leave?

I always send people to World of Disney. Unless it's an item specifically from an attraction most likely it will be there.

Zazu · Post by **Zazu** » Sat Apr 03, 2004 11:45 am

coldfire409 wrote:After that post coffegirl I'm glad that WDW doesn't have any shopping passes. If you want to get into the park you're paying well over $50 plus tax now.

When did we stop? WDW has had shopping passes for at least 10 years.