Guest Relations Transfer Question

[Kwahati]

How cool! I hope you get the job...it seems like it would be both a blessing and a curse. You'd get to listen to people like me and my friends telling you that we've just written a short novel of a compliment for a CM who made our day (and said CM deserves a promotion, a raise, a hug, and a beer!) But then you'd also have to listen to the crappy people (and go into it knowing that there will be people who are *determined* to have a bad day and just want to drag others down with them...or at least get all they can out of your company on the way).

On a semi-related note: I think I recall hearing that those Guest Service Fanatic cards are for CM's to give to other CM's, right? But when you pick them up at GR, do you have to show a company ID or anything like that? Basically (yes, I know it's an SGT in the making) I'm wondering if I can get in on this. I'd way rather do something like that where I can be sure the CM knows they did a good job rather than the compliments at GR where I kinda wonder if they get circular filed as soon as I turn my back... One compliment form I filled out this last trip I worried would never make it to the right CM. I really felt the GR CM I gave it to was in a bad mood. I almost wanted to ask to hand it to someone else, but we decided to risk it and try to make the GR CM's day brighter by joking around with him and telling him to have a magical day and all that...

[GRUMPY PIRATE]

Nah, it only rains when Disney corporate wants it to.

Ohhh, well then, thats different...Nevermind!!

[glendalais]

How cool! I hope you get the job...it seems like it would be both a blessing and a curse. You'd get to listen to people like me and my friends telling you that we've just written a short novel of a compliment for a CM who made our day (and said CM deserves a promotion, a raise, a hug, and a beer!) But then you'd also have to listen to the crappy people (and go into it knowing that there will be people who are *determined* to have a bad day and just want to drag others down with them...or at least get all they can out of your company on the way).

On a semi-related note: I think I recall hearing that those Guest Service Fanatic cards are for CM's to give to other CM's, right? But when you pick them up at GR, do you have to show a company ID or anything like that? Basically (yes, I know it's an SGT in the making) I'm wondering if I can get in on this. I'd way rather do something like that where I can be sure the CM knows they did a good job rather than the compliments at GR where I kinda wonder if they get circular filed as soon as I turn my back... One compliment form I filled out this last trip I worried would never make it to the right CM. I really felt the GR CM I gave it to was in a bad mood. I almost wanted to ask to hand it to someone else, but we decided to risk it and try to make the GR CM's day brighter by joking around with him and telling him to have a magical day and all that...

Thanks for the encouragement! Hopefully, if I get in, you should come on over with that thick novel :D: (though if the CM's under 21, he's still only getting root-beer, lol)

With regards to the Guest (or Great) Service Fanatic cards. I don't know about WDW, but here at the DLR, we're supposed to get them from our leads, not Guest Relations, so there's no way a guest could get them (unless someone gives their cards to a guest, I guess).

I wouldn't worry too much about compliments not reaching the right cast member. From my experience, they're so small compared to the number of complaints received daily that GR tends to work pretty hard to make sure they get to the right location. I know in the back of my location there's a big list of compliments that's always being updated.

[GRUMPY PIRATE]

So do they throw away the complaints? they should! (especially if made by an SG!!)

[glendalais]

So do they throw away the complaints? they should! (especially if made by an SG!!)

It depends. If the complaint has merit, it does eventually make it to where it needs to be. However, if the complaint is frivolous or if it's just a blatant attempt to get comps from the Resort, it does tend to end up in just fading away.

For example, I once saw a posted complaint at another location that said that they basically started closing really early, meaning that people coming in even 30 minutes before closing time basically got scraps. That has merit - for the price they pay for the food, people do deserve more than the bare bottom of the barrel.

On the other hand, filing a complaint because you're shocked that the Hamburgers come with tomatoes and lettuce...probably doesn't make it far past the City Hall counter.

[GRUMPY PIRATE]

It depends. If the complaint has merit, it does eventually make it to where it needs to be. However, if the complaint is frivolous or if it's just a blatant attempt to get comps from the Resort, it does tend to end up in just fading away.

For example, I once saw a posted complaint at another location that said that they basically started closing really early, meaning that people coming in even 30 minutes before closing time basically got scraps. That has merit - for the price they pay for the food, people do deserve more than the bare bottom of the barrel.

On the other hand, filing a complaint because you're shocked that the Hamburgers come with tomatoes and lettuce...probably doesn't make it far past the City Hall counter.

thats as it should be, one of the reasons that I made it to the SGT site was that the last trip I noticed more than a few incidents that people seemed to be complaining about nothing, but soon realized that they were just trying to get something for free. I have been enjoying Disneyland, and later WDW since 1971 and I always had the attitude that you get what you pay for, period. If something is not right, they will fix it, but if they can't, just acccept it and move on!

[Kwahati]

I have been enjoying Disneyland, and later WDW since 1971 and I always had the attitude that you get what you pay for, period. If something is not right, they will fix it, but if they can't, just acccept it and move on!

That's why I vacation at Disney! They are great at fixing things that need fixing...at least as far as minor inconveniences or misunderstandings or mix ups with a vacation go. Further, I find that very few things ever need fixing: more goes right with a WDW vacation for me than anywhere else. Further, I find that being a good boy and playing by the rules tends to get me a lot of free stuff or special attention that I don't need, but absolutely appreciate. A few years ago, the front desk at the Coronado Springs just decided to upgrade us to a suite for no good reason. It started because they said "Welcome home." and I said "It's great to be back!" This lead to a short conversation about how often I try to go and they apparently realized we only had a short stay, and a suite was open during that time. They just volunteered something to the effect of "We like to take extra special care of guests who come back so often...How would you like to be upgraded to a suite for your stay?" This last time, at Port Orleans Riverside, a manager found out we had called an ambulance for my roommate and came to our room to check if there was anything she could do. We told her that it was going to be fine, but we just needed to cut the conversation a little short so we could go get a cab to the hospital. She told us that she at least wanted to let the hotel pay for the cab! I couldn't believe it. There was no reason for that. It was completely unnecessary. It wasn't Disney's fault at all, and yet she just wanted to do everything she could to make sure we were as happy as possible. Between that and all the free cupcakes, cookies and singing ("This is your birthday song! It isn't very long!") that my roommate got for wearing her "Birthday Pin" during our trip, I'm more than satisfied with how great of care Disney takes of guests even without needless complaints to try to get something for nothing... And it's more fun and special when it's given out of the kindness of someone's heart rather than as an attempt to shut up a loud-mouthed guest. :)

[BRWombat]

On my 2003 trip, our first with my in-laws and my two boys, we were on the land/sea package, and on our last full day in the parks -- the day before we went to the Disney Wonder -- the cruise line office called us in our Wilderness Lodge rooms and let us know that they were upgrading us (both my family and my in-laws' staterooms) to two Category 3, concierge-level one-bedroom suites. Wow! Our first cruise, and our verandas were bigger than some folks' entire cabins!!!

I love Disney.

[GRUMPY PIRATE]

On my 2003 trip, our first with my in-laws and my two boys, we were on the land/sea package, and on our last full day in the parks -- the day before we went to the Disney Wonder -- the cruise line office called us in our Wilderness Lodge rooms and let us know that they were upgrading us (both my family and my in-laws' staterooms) to two Category 3, concierge-level one-bedroom suites. Wow! Our first cruise, and our verandas were bigger than some folks' entire cabins!!!

I love Disney.

They realized that Marsupials need more space to roam? (heheh)

[GRUMPY PIRATE]

That's why I vacation at Disney! They are great at fixing things that need fixing...at least as far as minor inconveniences or misunderstandings or mix ups with a vacation go. Further, I find that very few things ever need fixing: more goes right with a WDW vacation for me than anywhere else. Further, I find that being a good boy and playing by the rules tends to get me a lot of free stuff or special attention that I don't need, but absolutely appreciate. A few years ago, the front desk at the Coronado Springs just decided to upgrade us to a suite for no good reason. It started because they said "Welcome home." and I said "It's great to be back!" This lead to a short conversation about how often I try to go and they apparently realized we only had a short stay, and a suite was open during that time. They just volunteered something to the effect of "We like to take extra special care of guests who come back so often...How would you like to be upgraded to a suite for your stay?" This last time, at Port Orleans Riverside, a manager found out we had called an ambulance for my roommate and came to our room to check if there was anything she could do. We told her that it was going to be fine, but we just needed to cut the conversation a little short so we could go get a cab to the hospital. She told us that she at least wanted to let the hotel pay for the cab! I couldn't believe it. There was no reason for that. It was completely unnecessary. It wasn't Disney's fault at all, and yet she just wanted to do everything she could to make sure we were as happy as possible. Between that and all the free cupcakes, cookies and singing ("This is your birthday song! It isn't very long!") that my roommate got for wearing her "Birthday Pin" during our trip, I'm more than satisfied with how great of care Disney takes of guests even without needless complaints to try to get something for nothing... And it's more fun and special when it's given out of the kindness of someone's heart rather than as an attempt to shut up a loud-mouthed guest. :)

I know what you mean! Several years ago DW had bad tummy ache after we dined at oahana (okay we pigged out!) long story short we had to call a doctor to the room. (Turns out DW had gall bladder condition) she controlled it by watching fried food intake. Hotel CM's kept offerring things, I finally told manager that trip insurance and our health insurance took complete care of the charges, and that it was not the fault of WDW! They did send flowers to the room, which DW liked! but after seeing some of the "guests" last trip, I realized that if I wanted to be an SG, I could have gotten stuff. (But it wouldn't feel right!) and I know DW wouldn't like it either.