Guests Demanding Refunds

[Terrytunes]

Was that Bozo asking the cashier at the River Belle to refund his money for park tickets? I'm I understanding that? I've had SG come BACK to the ticket window asking for money back, but why would he think that a restarurant would even consider that? And when they come to the ticket window with a stupid request like that we refer them to City Hall.

SG today came from Arizona with SoCal AP's complaining because it was a blockout day today (Veterans Day), and said before she left home she checked on-line and it was not a blockout day. Immediately said SG asked for a manager, and low-and-behold!!!, a lead was in the booth!! (God, that never happens) The lead went into the disneyland.com site and showed her that it was blocked. Then the lead asked SG why, since she lived all the way in Arizona, why did she have SoCal AP's? Guest said that she was given an exception one time, but apparently she renewed her ap's online for years, and renewed to socal passes. After the guest left my lead put notes in her file for Ticket Services to watch when this guest's ap's come up for renewal, not to renew to SoCal passes. This SG thought that she was going to get a freebee for all 6 members of her family, and instead will never get to renew her ap's for socal price!!!
Terrytunes

[BRWombat]

After the guest left my lead put notes in her file for Ticket Services to watch when this guest's ap's come up for renewal, not to renew to SoCal passes. This SG thought that she was going to get a freebee for all 6 members of her family, and instead will never get to renew her ap's for socal price!!!

Ah, justice is sweet. It's nice to hear one where the SG's don't win.

[Princess Susi]

FUCK THAT. Bring back the sincere apology and manners I say. Who's with me?

I am! I am! :waves: It seems to be a world of "what can I get for free?" and "how do we scam this situation?" It really makes me sad for the human race. Young people are learning ways to get around rules and such, instead of learning to be decent, honest human beings. How sad. I know I probably sound like an old lady, but it just seems we are devolving into a species that is trying everything to get something for nothing and to not give a crap about how we treat other people. NOT everyone, but a good portion seems to be going that way. It is one thing to be a stupid guest, but a scamming, thieving one????? Makes me wish I was their to !!!! Sheesh, I feel for all of you CM's. Instead of just stupid guest *tricks* you have to deal with stupid guest *scams* and *tirades*. I hope the next thing is not an SG actually physically accosting a CM out of anger!

We *heart* the CMs. You cannot find any better service people in the world than those at Disney venues. I worked in retail and food services for a long time and burned out when customers tried to tell me they knew more about my products than I did. Could NOT take it anymore. I woulda gone postal eventually. J/K But, I just have a lower tolerance level for that sort of behavior as I have gotten older.

Wonder if Womenopause has something to do with it. Hey, it would be a good defense. Wombat could be my lawyer.
"But your Honor, she has MENOPAUSE!" The judge fearing menopausal women pounds the gavel and says, "Case Dismissed!"
susi*I really am so nice :twisted: ...really!slicker

[Big Wallaby]

On the other end of the spectrum, I have a complaint about something with which I was heavily involved, and in fact I was the cause of the problem.

A few weeks ago, leaving Pop Century, I was trying out the whole new idea that we don't talk to the guests while driving, my mind wandered as I was waiting for the gate, I was taking note of the bus behind me (outside bus that I was thinking to myself "I hope he stops") and as I did I released a little too much pressure on the brakes and my mirror made contact with the gate. Because there was previous damage to the arm holding the mirror, it broke off, and actually that was probably my saving grace from having a full-blown incident where the gate gets damaged.

That was the day I didn't have a NSA book on me. I have a coordinator who trusts me to not misuse the NSA's, and in buses they are extremely hard to come by, but he gave me an entire book.

The guests I had on the bus were very good to me, they even backed me up with my manager that until we made contact with the gate I was the smoothest driver they'd had, etc., etc., etc... I was apologizing all over myself over their inconvenience, because they had to sit on a bus, not moving, for over 40 minutes before we got another bus there to get them to their destination. This morning, I got talking with the other driver, and found out that after these guests had lost that much time and had been so nice to me, nothing was done for them. C'mon, at least give them a fastpass or something. I cost them time, and nothing was done to give it back. Doesn't even have to cost any money.

If I could go back in time, I would have that NSA book with me. But they should have been time compensated somehow. The driver who transported them, with my bus out of commission, even called the coordinators and asked if we were doing anything for these guests, and they replied that the other driver was just to drop them off.

I gave a heartfelt apology to each of them, gave them bus trading cards and pirate bandanas, but if any group of people deserved NSA's, it was this group. They were inconvenienced by me, and even at parting with no reason they had to be, they were all extremely nice to me.

[DisneyMom]

On the other end of the spectrum, I have a complaint about something with which I was heavily involved, and in fact I was the cause of the problem.

The guests I had on the bus were very good to me, they even backed me up with my manager that until we made contact with the gate I was the smoothest driver they'd had, etc., etc., etc... I was apologizing all over myself over their inconvenience, because they had to sit on a bus, not moving, for over 40 minutes before we got another bus there to get them to their destination. This morning, I got talking with the other driver, and found out that after these guests had lost that much time and had been so nice to me, nothing was done for them. C'mon, at least give them a fastpass or something. I cost them time, and nothing was done to give it back. Doesn't even have to cost any money.

I gave a heartfelt apology to each of them, gave them bus trading cards and pirate bandanas, but if any group of people deserved NSA's, it was this group. They were inconvenienced by me, and even at parting with no reason they had to be, they were all extremely nice to me.

Big Wallaby, I'm sure your manner made it "all right" for them, stuff happens!
Maybe you just got a very nice and mature group who didn't fall apart after a
small misfortune happened, and you sure deserve that once in a while.
Even though they didn't get a NSA, good karma shall follow them! :)

[leftcoaster]

Another thread on board X is now getting interesting. This is one of the same group of threads that keep circulating every three months or so.

"My child will turn 3 a month before we go to WDW. Do I have to pay for him? I mean, we're DVC members and all, so we pay alot of money every year, so would would Disney care if my son is 3 and I don't buy him a ticket."

[Shorty82]

Hey, BW, what is a "NSA"?

Another accronym for the thread.

Bad luck with the gate. Those guests should have been compensated somehow.

[Tara_Lee3]

"NSA" Stands for No Strings Attached. :pinocchio It's basically a fill-in-the-blank type gift certificate that CM's can give to Guests.... Works like.... erm...

SG wears a poorly anchored wig or toupee onto Space Mountain... The expected g-force / wind factor sucks it off his/her head. Guest is understandably angry and embarrassed. A CM may give the guest an NSA for a hat so the guest can conceal the reason they needed fake hair in the first place.

[DLRFantasmic!Dan]

Guests asking for refunds is like diners eating halfway through their meal and asking for thei money back and ask why they ate it all, they reply, "But, I was hungry!!!" hmmmmmm............

[GRUMPY PIRATE]

Guests asking for refunds is like diners eating halfway through their meal and asking for thei money back and ask why they ate it all, they reply, "But, I was hungry!!!" hmmmmmm............

when they do that, they should be given a voucher for a free meal at the same resterant, In 6 months!! (and it should only be good for a few days)