I ask what's wrong and they say isn't Disneyland open 24 hours? Ummmmmmm no. The yelling begins. They were told by someone it was and now they ask me what they can do until then. So many snarky comments are moving through my head at this point. But I say I am sorry Anaheim kind of rolls up its sidewalk after 11pm. They start to scream at each other in their native language and stomp out of my lobby. Parting words to me are complaining to my manager and having their room discounted for wrong information. I am trying so hard not to laugh as they get into the elevator. How would anyone else have handled this???Help me figure this one out
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LittleDollClaudia
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Help me figure this one out
Okay. These guests come barreling into my lobby at about 1 am deciding that they want to buy tickets right then. I explain the prices and inform them we can only take cash for the tickets as our CC machine is not set up that way. They get pissed off and ask where they can get money. I say the 7-11 on the corner is open 24 hours. Then they ask me when Disneyland opens. I say 8 am and they glare at me. I ask what's wrong and they say isn't Disneyland open 24 hours? Ummmmmmm no. The yelling begins. They were told by someone it was and now they ask me what they can do until then. So many snarky comments are moving through my head at this point. But I say I am sorry Anaheim kind of rolls up its sidewalk after 11pm. They start to scream at each other in their native language and stomp out of my lobby. Parting words to me are complaining to my manager and having their room discounted for wrong information. I am trying so hard not to laugh as they get into the elevator. How would anyone else have handled this???
I ask what's wrong and they say isn't Disneyland open 24 hours? Ummmmmmm no. The yelling begins. They were told by someone it was and now they ask me what they can do until then. So many snarky comments are moving through my head at this point. But I say I am sorry Anaheim kind of rolls up its sidewalk after 11pm. They start to scream at each other in their native language and stomp out of my lobby. Parting words to me are complaining to my manager and having their room discounted for wrong information. I am trying so hard not to laugh as they get into the elevator. How would anyone else have handled this???
^^ Hey, that's me! ^^
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hobie16
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Re: Help me figure this one out
Snipe hunt?LittleDollClaudia wrote:...they ask me what they can do until then.
Don't be fooled by appearances. In Hawaii, some of the most powerful people look like bums and stuntmen.
--- Matt King
Stay low and run in a zigzag pattern.
Re: Help me figure this one out
You mean, you weren't going to give them a disount on their hotel room (and I'm assuming it's a non-Disney hotel to boot?) because you don't have magical control over the operating hours of the local theme park?
And what could they do between 1am and 8am??? Hmm....I know a lot of people who doing something like sleep between those hours....crazy notion, I know..
Dang, thanks for the laugh....working hotel front desk is something else isn't it? Last Christmas I had guests come into the lobby around 7pm wanting a refund on their park passes because it was raining on their Christmas day visit to Epcot
And what could they do between 1am and 8am??? Hmm....I know a lot of people who doing something like sleep between those hours....crazy notion, I know..
Dang, thanks for the laugh....working hotel front desk is something else isn't it? Last Christmas I had guests come into the lobby around 7pm wanting a refund on their park passes because it was raining on their Christmas day visit to Epcot
Re: Help me figure this one out
So many comebacks, so little time...LittleDollClaudia wrote: Then they ask me when Disneyland opens. I say 8 am and they glare at me.
Guest: What time does the park close?
Me: 5 minutes ago.
Guest: Are there any rides still open?
Me: No, the park's closed.
Guest: So, there's no rides still open?
I'm so glad I'm just seasonal!!!
Me: 5 minutes ago.
Guest: Are there any rides still open?
Me: No, the park's closed.
Guest: So, there's no rides still open?
I'm so glad I'm just seasonal!!!
Re: Help me figure this one out
:D: That was brilliant!!!hobie16 wrote:Snipe hunt?
You should have gotten more recognition for that suggestion Hobie.
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Main Streeter
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Re: Help me figure this one out
Oh No!MouseKiss wrote: :D: That was brilliant!!!
You should have gotten more recognition for that suggestion Hobie.
Don't feed the ego. ;)"You work here? You must be SO rich!"
RESCUE A PET! [font="Arial Black"]Within the heart of every stray Lies the singular desire to be loved.[/font]
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hobie16
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Re: Help me figure this one out
Tooooooooooooooooooooo late. Nuck nuck nuck!!Main Streeter wrote:Oh No!
Don't be fooled by appearances. In Hawaii, some of the most powerful people look like bums and stuntmen.
--- Matt King
Stay low and run in a zigzag pattern.