Rules of the Parks

[leftcoaster]

3. Whose job is it to enforce the rules? Should a store clerk run out of a store and tell a guest to stop breaking a rule? Who minds the store while she is gone? Should Dumbo be down because the person handling the line has to spend 1 -10 minutes arguing with a guest over whether heelies are allowed. Do you want your waitress to go enforce rules while you meal gets cold?

I think this would be a perfect job for MainStreeter. She almost always has nothing else to do, so she would be perfect for the job. :)

[leftcoaster]

We do what we can. As a bus driver, I tell people getting on my bus whose kids have the Heelys on that they are not allowed to have them in the parks. Then, when mom and dad are in a moment of shock (Oh, no! We have to go back to the room, get new shoes, come back and wait for another bus), I "let them in" on the fact that as long as Junior stays off the wheels and doesn't skate, none of the Cast members will be any the wiser, so just stay off the wheels.

Mind you, if mom and dad don't have that moment of shock and concern, I don't let them think they'll even get into the park with the skates. Usually, it works best at the Magic Kingdom.

Why not mention, "if you take the wheels out of the shoes..." That way, SGjr won't try and skate when out of mom's watchful eye, especially when he/she sees others skating.

(Not at all trying to tell you how to do your job, btw... :) )

[mechurchlady]

LOW BLOW

1. In the following statement you say that CMs go out of their way to enforce rules. According to most dictionaries "going out of one's way" means that the person concienciously make extra effort in doing something.

In this case you are stating that CMs on purpose are working hard to not enforce rules. As has been state most of the time the CM has a job to do and their leaving their assigned work area can cause safety hazards and unhappy guests who have to wait in line. It is a low blow to CMs to imply that they purposefully avoid enforcing the rules in general.

It is a low blow to all the CMs who you do not see that enforce rules. Have you ever seen CMs who saw a problem then avoided taking care of the rule breaker? Did you ever go to a security CM or even a janitor type CM and tell them there was a rule being broken? If you answered yes to that question then how many or those times did the CM avoid dealing with the problem?

Why does it seem that the CM's go out of their way not to enforce the rules.

2. Why would Disney or any company tell employees to allow guests to break the rules? If Disney told a CM to ignore the rule breaking then it could face a million dollar lawsuit when some kid on heelies plows through old ladies who break bones and have heart attacks. Where would Disney draw the line ate rule breaking?

Sometimes it is best not to waste 15 minutes of your time while inconveniencing 100 guests. As shown in this thread there is a constant possibility of that a guest will get pissed off and go to management and complain. Guests are computer and camera savvy so they can even produce evidence of wrong doing.

Do you really believe that Disney let alone a lead would say let them break the rules?

I see smoking out of selected areas.
Kids on healy's.
Line cutting.
etc.

Are the CM's told not to enforce the rules?

[Main Streeter]

I think this would be a perfect job for MainStreeter. She almost always has nothing else to do, so she would be perfect for the job. :)

left, WTH???? I DON'T need you to find me work!!! Disney gives me more than my share. Anyway, I do NOTHING perfect. I've worked hard to preplan "not perfect." Don't go screwing this up for me left. Life is good when Disney "thinks" I can't. :D: Why don't you just shlep on over to another board? I'd be safer. :p:

[Princess Susi]

Totally agree Churchy! I am doing the Church Lady dance right now! I have seen security and custodial CMs take care of "problems". When you have a CM who has a line of 25 guests , it is impossible for that CM to stop someone from breaking rules. And you hit the nail on the head with CMs who are responsible for attraction operation, absolutely CANNOT move their butts from their post, because someone could get hurt. Most CMs I have met will deal with rule breakers WHEN they can and IF humanly possible. They DO care about the Parks and the comfort and enjoyment of ALL guests. There will be situations where they may be someone breaking a rule and a CM absolutely cannot move from their post to "take care" of said offense, but for the most part they do when they are able to.
sues

[JPN4265]

It is a low blow to all the CMs who you do not see that enforce rules. Have you ever seen CMs who saw a problem then avoided taking care of the rule breaker? Did you ever go to a security CM or even a janitor type CM and tell them there was a rule being broken? If you answered yes to that question then how many or those times did the CM avoid dealing with the problem?

2. Why would Disney or any company tell employees to allow guests to break the rules? If Disney told a CM to ignore the rule breaking then it could face a million dollar lawsuit when some kid on heelies plows through old ladies who break bones and have heart attacks. Where would Disney draw the line ate rule breaking?

I didn't mean to get you upset. But to answer your questions, no I have never seen a CM enforce a rule of the park. I see them standing and watching as children skate by on their healy's, smokers walk down mainstreet or other non smoking areas of the parks, enforce the rules, haven't seen it as of yet. Do I believe they are enforcing the rules, Yes. As to enforcing the rules at the rides. I can't say that I have ever seen a smoker in line, or kids on healy's in line (of course they would not be skating in line) no pund intended. So inforcing the rules of people only walking around the park should be easy enough to do. You seem very defensive, do you not enforce the rules?

[ktulu]

My last trip I saw CM's enforce rules more than once. I didn't see any Heely's, but saw plenty of smokers. If a CM saw them, they said something, including the petite girl working at HM who stood her ground when a SG thought he could play dumb. I could tell she wasn't 100% comfortable, but she saw me watching and did her job. I was really proud of her. I was a SG and forgot to get her name though. She really deserved an 'atta-girl' sent to Guest Relations.

[Syndrome]

I like to do that on cruise line (i.e. getting the CM's name when they are enforcing a rule, especially when the guest is giving them a hard time). I've witnessed more than one jerk go off on a CM when they asked them to removed their darling and apparently privileged kidlet from the adult pool. They get downright nasty, sometimes even to the point of profanity...sad, and a pathetic example for the child. Just in case they try to go to Guest Services with some BS story, I make sure to note the CM when possible and give a kudo to offset it.

[mechurchlady]

You seem very defensive, do you not enforce the rules?

I have never worked in a park and do not work for this site either. I have though as a guest turned in people who broke rules if said rule breaking was dangerous or illegal.

I may be only a guest but I have worked hard in my life for pay and as a volunteer. I would hate to have someone say I did not do my job and that I knowingly went out of my way to avoid doing my job. I would hate to have someone say that my boss told me to ignore the rules or laws. I would hate to have the actions of a few bad apples label me a horrible employee.

The key is for us to see Disney not as Disney or as an amusement park but instead we should see as just another company. Do movie ushers on purpose allow people to break rules? Does the local movie house tell its employees to ignore rule breakers?

If it is bothering you then report it. This is a standard business practice. If the customer sees rule breakers then they should report it. If you are watching a movie and someone is smoking then report it. If you see kids dropping stuff from a walkway onto passersby then report it. Do not go after the employees who are often too busy doing their job for your happiness that they do not have the time to take care of minor problems.

I am defensive of workers. Not sorry for that.

[Kwahati]

...smokers...including the petite girl working at HM who stood her ground when a SG thought he could play dumb...

What a great opportunity to do your job and have fun with your character!
Host(ess) <In their best HM 'dead'pan>: "We understand you are *dying* to get in, however we must ask that you not forcibly bring any*body* else with you. That is to say: there is no smoking in this area."

I'm a smoker and I'd still get a kick out of that! :D: