How do you feel about special requests?

[turkeyham]

What I am getting at is that the turkey leg that we put on display is the display of day. After 5 hours in a dry warmer and the leg is exposed to the hot air. The Orange County Health department considers it a cross contaimination. I remember a few months back the chef desided to up rap the legs and sell them in the juice. The guests were complaining that the meat was not kept at temp and was gross tasting. After a month of testing, the Health Department told the kitchen to wrap the legs in wax paper and into a foil bag to keep hot and keep the freshness taste. I did have a relief that sold the display and get in trouble by the inspector. Oops! All of us in QSR-Vending learned a lesson. Say sorry to the guests and offer then another leg.

[mapo]

Sadly requests kill efficiencies. Traditionally at QSRs, guests have been able to request specific food for allergies/vegan/etc and we would custom build it. We are having to move to having a fixed allergy menu at QSRs due to guests being absurd in their pickyness and abusing the ability.

That is very sad to hear. Another step towards being "just another theme park". :mad:

If these cast making these decisions actually worked their way up the ranks, I am sure we would never see half of these changes that have been/are being put in place.

Disney has a huge guest base that loudly sings our praises for being always able to exceed their expectations for their special dietary needs. And if that guest is willing to wait a few more minutes for that QSR meal, who are we to now say that it is inconvenient??

WDW gets tons of mail singing the praises of our chefs in making meals that these people can eat in a public setting.

Someone screwed up with this brain child of efficiency over safety. Safety is always first and this needs to include dietary needs of our guests whether at a table service or QSR.

For the record, I do not have the need for a special dietary meal. I am lucky enough that I can still choose from oodles of menu options. Sadly, too many of our guests cannot say the same.

MAPO

[GRUMPY PIRATE]

That is very sad to hear. Another step towards being "just another theme park". :mad:

If these cast making these decisions actually worked their way up the ranks, I am sure we would never see half of these changes that have been/are being put in place.

Disney has a huge guest base that loudly sings our praises for being always able to exceed their expectations for their special dietary needs. And if that guest is willing to wait a few more minutes for that QSR meal, who are we to now say that it is inconvenient??

WDW gets tons of mail singing the praises of our chefs in making meals that these people can eat in a public setting.

Someone screwed up with this brain child of efficiency over safety. Safety is always first and this needs to include dietary needs of our guests whether at a table service or QSR.

For the record, I do not have the need for a special dietary meal. I am lucky enough that I can still choose from oodles of menu options. Sadly, too many of our guests cannot say the same.

MAPO

we are the same, and we always enjoy the variety.

sadly, some board x, and board y, people seem to do the "special requirments" requests, not because of food algeries, but because they want the "free" extra personal attention from a chef.

one of the boards even had a thread about following a certain chef from the polynesian to another location, just so he would prepare a special meal for them.

a few even suggested that they only did it for that reason.

an SGT if ever I have heard of one.


it also detracts from those people that DO need to avoid certain foods.

[kurtisnelson]

Someone screwed up with this brain child of efficiency over safety. Safety is always first and this needs to include dietary needs of our guests whether at a table service or QSR.

Note, we are not getting rid of special requests, we are just moving to a more fixed list of options for them. Think like the GAC, they tell us what they can't do and we provide them with a fixed experience that they can participate in.

[turkeyham]

On the QSR-Vending carts, we do have the list of ingredients for the foods that we sell.

Some times when they ask for a chef, we call the hot foods kitchen and ask for a chef to come out and answer the guests questions.

We have a notebook with all the info that a guest would need for food allergies. QSR rules: FIFO. First in, first out. :)

[CptnSkippy]

Note, we are not getting rid of special requests, we are just moving to a more fixed list of options for them. Think like the GAC, they tell us what they can't do and we provide them with a fixed experience that they can participate in.

And what happens when what they want isn't on the list?

My locations didn't have much in the way of special requests (i think i had one allergy information request) but when I was at Blizzard, it was a daily occurrence. It didn't hold up the rest of the line, just that person who usually was very appreciative of how we went out of our way.

[Rob562]

Hey, while I have a couple QSR CMs in this thread, I have a slightly-semi-related-but-totally-trivial technical question...

When you're at your register, how do you call for a manager to come out? Do you use a radio? Or is there a button on the register to "page" the manager?

(I ask, because a family in the adjacent line a few years ago had asked about allergy info, and the CM said a manager would be right out. She didn't appear to have called on a phone or walkie. Two minutes later when the manager appeared, they broke out the binder with all the food items in it and were discussing their options when I left the counter with my order)

Just one of those random questions that always seems to be floating around the vast emptiness of my mind. ;)

-Rob