How do you feel about special requests?

[hhsrat]

When I worked attractions, I tried to accomodate row requests ... front, back, middle, etc.

In the resorts now, we get a LOT of room requests. Some are easy to accommodate ("request a patio or balcony" 2/3 of our rooms have those, so it's not that hard). Others are more difficult ("request 3rd floor of this or that building" ... more limiting but still reasonably do-able).

What we really hate are the specific room requests ("Request 3rd floor, building x, corner room facing west" or "Request rooms 5501, 5502, or 5504 but NOT 5503"). If we get one of those and can't meet it for whatever reason (room is occupied, room is out of order, room isn't in the category you booked, etc), we'll just put you wherever.

[kurtisnelson]

What we really hate are the specific room requests ("Request 3rd floor, building x, corner room facing west" or "Request rooms 5501, 5502, or 5504 but NOT 5503"). If we get one of those and can't meet it for whatever reason (room is occupied, room is out of order, room isn't in the category you booked, etc), we'll just put you wherever.

It's way worse at the Fort, people there specify specific camp sites, and if it is not available upon checkin, many want to move in the middle of their stay. Also doesn't help that the middle quartile stays anywhere from 2 to 60 days.
(I'm working on a ready rooms-ish project over there, just the campsite equivalent)

[turkeyham]

In vending, we do get the dumbest requests. I have had SG approach my cart asking if they could have turkey leg on display. I tell them sorry, we don't sell food that is out of the package. The one on display is dried out and is gross.

Another favorite is the ice cream carts. You have the displays up above your cart. The SG opens the lids and tries to find something that does no appear on our display. Snow cones? NO! That is not sold in the park, nice try! :mad:

[Freak]

^ I've had guests ask me if they can have the water I have on display on my cart instead of a cold one because they don't like cold water, I'll oblige but I tell them its going to be pretty warm. I haven't had problems with that at all. I do not like it when people open up my cart lids. Especially ice cream. It's cold, full of dry ice, and not meant for you to be poking your nose into! Plus if you drop the lid on your hands, it's not going to feel good.

Common request for me is "can I have the coldest bottle of *insert drink name here* you have?" Not a big deal. I'll jam my hand into the bottom of the cart and dredge up the coldest drink my cart can give them. They leave with smiles on their faces.

[svickersart]

^ Common request for me is "can I have the coldest bottle of *insert drink name here* you have?" Not a big deal. I'll jam my hand into the bottom of the cart and dredge up the coldest drink my cart can give them. They leave with smiles on their faces.

Thats me, hope I'm not a bother, I like my drinks cold.

Thanks
Steve

[Main Streeter]

Snow cones? NO! That is not sold in the park

Sno cones not sold in park but during heat index made for CMs in certain locations. ;)

[delsdad]

Sno cones not sold in park but during heat index made for CMs in certain locations. ;)

Epcot has them! They are sold in Japan and called KakiGori!

[Freak]

Thats me, hope I'm not a bother, I like my drinks cold.

Thanks
Steve

No, you're not a bother at all. Like I said, they leave with smiles on their faces, and it makes me feel good that something as simple as getting a drink from the bottom of my cart made their day.

[5th Dimension]

In vending, we do get the dumbest requests. I have had SG approach my cart asking if they could have turkey leg on display. I tell them sorry, we don't sell food that is out of the package. The one on display is dried out and is gross.

This is a new market Disney really needs to tap into. Why not sell that dried up old turkey leg if the guest wants it?

[kurtisnelson]

Sadly requests kill efficiencies. Traditionally at QSRs, guests have been able to request specific food for allergies/vegan/etc and we would custom build it. We are having to move to having a fixed allergy menu at QSRs due to guests being absurd in their pickyness and abusing the ability.