From the Dilbert Blog:
I worked as a hotel desk clerk for a few summers when I was in college. My boss trained us to understand that half of the complaints we received were valid and the other half were from people who wanted some personal attention. We were trained to give that attention by carefully writing down the complaint and then throwing away the piece of paper when the customer left, assuming the complaint was obvious nonsense. It happened a lot.
Sounds like a good policy.
Customer Service
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hobie16
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- Department: Fruity Drink Land
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Customer Service
Don't be fooled by appearances. In Hawaii, some of the most powerful people look like bums and stuntmen.
--- Matt King
Stay low and run in a zigzag pattern.
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darph nader
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Re: Customer Service
They dont call it 'File 13' for nothing. 
Beer....The reason I get up every,,,,,,,,,,,,,,,afternoon.