Where Did You Put Our Tickets?

[Zazu]

The guests check in, I'm reviewing things with them, and ask if they need to buy tickets. True conversation, almost, see if you can guess which lines I made up:

"Will you be needing park tickets?"

"We have tickets, they're on our room keys!"

"Sorry, but there are no tickets on your keys."

"Of course there are, we bought them last month when we stayed at another hotel!"

"Did you get a confirmation number? or the tickets themselves?"

"No, you moron, they were on our room keys and they should still be there!"

"They probably are. Where are your room keys from that visit?"

"At home, they expired."

"Okay, so you *don't* have tickets then."

"We certainly do! You're just too stupid to find them!"

"So... you left your tickets at home, but I'm stupid?"

"Well if you can't find them you're probably too stupid to do this job. Go get someone smarter to help you!"

Pause. "There are a number of concierge on duty at the moment. If you like, you can get back in the queue and wait for someone you like better."

I did mange to pull up the record of their earlier visit, find their ticket codes, transfer them to their new room keys, and save them from having to buy new tickets -- despite a strong temptation to tell them that it couldn't be done.

"Anything else I can help you with today?"

"NO!!!!!" Then turning to her husband, "Come on, let's go wait for the bus to Epcot," and headed for the bus stop.

"....." After all, they did say that I couldn't help them with anything else, right?

Just what I needed in the middle of a 14-hour shift!

[mapo]

PRICELESS!

OK, so now put the noisy family next to them. Your room ops person can help!

LMAO....or have an engineering emergency and put them where noise from Grad Nights keeps them awake.

Also, I have had an eager beaver DVC Sales guy that I tell him that I heard them saying how badly they want to buy one. He will call and call ..LOL

MAPO

[Big Wallaby]

Now, did you *tell* them that you went back into their last reservation and move their tickets?

[DisneyMom]

Well, what if you had just let it go when they said that they didn't need tickets? :twisted: It seems you made the classic blunder of being Informative and Helpful, mercilessly exposing them to Reality.....
Maybe Tourists are like Lemmings, and you should just let them jump off that cliff

[Whazzup]

That is just unbelievable, in a sort of unfortunately believable way. :(

[DragonFox98]

PRICELESS!

OK, so now put the noisy family next to them. Your room ops person can help!

LMAO....or have an engineering emergency and put them where noise from Grad Nights keeps them awake.

Also, I have had an eager beaver DVC Sales guy that I tell him that I heard them saying how badly they want to buy one. He will call and call ..LOL

MAPO

Hey...I take offense to that "engineering emergency" line! :) (with all due respect)

We were sitting in our room on our "day off" last trip and around 8:30 we started to hear this loud rumbling from out our door. Come to find out something must've broken or somebody got sick or something in the room next to ours. Needless to say, I had to listen to this rumbling for most of the morning. I asked the poor young man who had to sit there and babysit the vacuum/dryer/whatever-it-was when it would be done and he said around noon. So, we headed to DTD to get away from it. When we came back, it was still going on and there was a new guy. He said he didn't know when it would be turned off. I called the desk, but was told there wasn't anything the could do and it would be off around 4:30. So much for my day of napping with the baby and reading a book in the room! It's all good, though....I was in Disney (which is better than being at work!).

So, I take exception to those "engineering emergencies" as I was on the receiving end of one.

[Honda Enoch]

"NO!!!!!" Then turning to her husband, "Come on, let's go wait for the bus to Epcot," and headed for the bus stop.

"....." After all, they did say that I couldn't help them with anything else, right?

Am I missing something?

[JaneLovesD(rama)isney]

Am I missing something?

I was thinking the same thing. I have concluded that there is, in fact, no bus to epcot. But I'm probably wrong.

[Near Philly]

Last I knew, Zazu was assigned to a Magic Kingdom Area resort on the Momorail line. There are no busses to EPCOT from these hotels.
You take a Monorail to the TTC, exit, and walk over to the EPCOT Monorail line. Letting them go wait for a bus to EPCOT is classic Zazu.

[dazyhill]

Ok I get it now. :D Brilliant Zazu!