Losing the Disney way!

[Main Streeter]

CM: Thank You, Row 4. Jesus Christ!

:hysteria: This simply cracked me up! We had 2 cashiers at Emporium Mickey counter last night & 5 frickin lines. I finally begged for Guest Service CM who just stood near our counter & nicely (with clinched teeth) remained with us for 35 minutes trying to group all into 2 lines. I then moved to toys where I was alone with only 3 lines. Makes CMs want to yell "Jesus Christ," but this is not The Disney way. Suffering & using humor is such a part of it all. :(

[Alyssa3467]

Something kinda similar happened to me last night in Greetings at the Hollywood counter. Two cashiers, one line. So far so good... A third CM was sent in to help. I noticed her, and explicitly told her her, "Make sure the Guests stay in one line." Five minutes later, I went to the Geämi machine to wrap something, and I happened to glance over at the third Cast Member... who had a second line in front of her.

Maybe I should've told her "customer" instead of "guest" since she kept calling for the "next customer" and I didn't have a chance to go over and correct her.

[Pinoy_Stitch_84]

After hearing these merchandizing stories, I am starting to feel as if Disney World and Disney Land are in another dimension. Those guests certainly didn't have their brains with them. Five lines and two cashiers? Common sense weird guests. Oh wait, you didn't pack it with you.

[Sabbie]

Pinoy - Just a hello from another Filipino who works at the Studios. :)

[Wizard69]

It's very easy to lose the Disney Way...especially if you are having a bad day (and we all do at one point or another).

It's also very easy to lose the Disney Way when local management, scheduling and Disney in general don't give a crap about anyone but themselves. In my opinion, it's been getting worse and worse every year. It's no wonder alot of people quit. I quit Disney along with a bunch of the other old timers because, like them, I refuse to put up with the crap anymore. It's very hard to smile all the time when work is part of the problem of your unhappiness.

I still talk to my friends who quit and, like me, are much happier now that we left Disney.

[Pinoy_Stitch_84]

I don't mind "working" at Disney just as long as it's not every single day. I would like to obtain one of the professional internships I applied for, at least I don't have to deal directly with aliens known as guests. Some guests use the whole "I spent $1000 today" or "Too many rules" BS to make us feel bad. Honestly, no matter what happens, the guests will always blame the CMs for everything even if they're not directly connected to it.

Kumusta Sabbie? Maybe I'll see you at work one of these days.

[joanna71985]

Sometimes it can be hard to stay in Disney-mode (especially when the guests are cursing you out for not letting them see the characters, keep asking over and over "just one more" when the line had been closed already, ect). But at the wdwcp presentation at my school, the recruiter told a story (which was very touching). He had gone into NYC just a couple of weeks after 9/11 for a recruiting trip. Well, on the trip back he met a little boy with his father (I forget his name). They were chatting about Disney and stuff. Well, right before the plane landed the little boy said "Uncle Steve, my mom is in heaven". Then Steve said "that is a nice place, my mom is there too". But then Steve dropped a bombshell. He said the little boy's mother was in the 2nd Tower in NYC. :( So he said that's the kind of people Disney is looking for, people who make magic for people like that little boy. I think that story will stay with me (especially since my family lost a dear friend in one of the towers).

[Pinoy_Stitch_84]

The greatest magical moment for me as a CM is receiving a big hug or "thank you" from a guest. I will never forget Alex. I hope he still remembers me 'cause I will never forget about the boy whose birthday I made happier.

[SueOKW]

I was a cashier all the way through college... it taught me a lot about people and about me. Some of the rudest, nastiest things happened. When you are at the counters and people are all over you - look around - there's bound to be ONE nice "customer" or something good happening to make you smile.

Of course, I could be totally insane. (My goal is to retire and work somewhere at WDW, I think I'll fit right in.)

We arrive in about 10 days, hopefully you will see less of me at the souvenir counters forming line number 3 .........honest to God, how much Disney crap does a kid need? :mad:

[Alyssa3467]

I've learned my lesson about giving directions since then... On Saturday, I was telling less experienced Cast Members "You are to pull only from that line. Do not under *any* circumstances allow another line to form."