Losing the Disney way!

[Pinoy_Stitch_84]

One time, this lady left her cell phone inside the simulator I work at and she kept on pestering me about which row it was in. Not surprisingly, she didn't know which row she put it in and kept on thinking about where it was. I got to the point where I told her, "Just have a seat and we'll look for it when the doors open."

Someone in the simulator found sunglasses and she said, "I'm looking for a cell home." So I said to her, "Well it's not yours then. Come back in half and hour to an hour, goodbye!" I turned around and continued to close the doors to the simulator. People were staring at me, but so what? I am human and I have feelings to.

Sometimes I say nasty things in another language, won't say which one, and hope and pray that a guest doesn't understand. The language I use is not as common as some other languages such as Spanish, Portuguese, or French.

[Main Streeter]

People were staring at me, but so what? I am human and I have feelings to.
Sometimes I say nasty things in another language

LOL, I always swear at SGs under my breath in English or Spanish. I'll bet most of us do. ;) I've even sworn or been negative using sign lang. As long as my hand can't be seen I'm safe. Anything to vent on stage yet keep my Disney attitude. As far as guests staring at you - remember - most are not really looking at you & if they are they are not even thinking abt you. :)

[bpgstudios]

I bet most of us consider "losing it" in .01% of the time visible onstage to be a lot more than it is....
Every good CM feels like they're losing "the way" cause we remember and regret the rare times we do, and forget the normal magical moments cause there are so many.

VERY well said Alpine! I agree totally, couldn't have said it better myself. There have been times that I wish I had been able to handle a guest better, and because of how that situation was handled, I am constantly improving myself at guest service. I remember a few times that I would stick strictly to the OG, and now because of certain guest situations (and a bit more managerial support since they knew me) I can judge when to bend the rules a bit for a guest to avoid horrible confrontations. In most of my attractions we don;t have a PA system we can use to alert individual guests to remain seated, etc. so we have to be stern and try to make broad gestures to get guests attention. While it doesnt look the best for our guests in terms of courtesy, it's the only way we can safely operate the attraction.

And yep, I remember most of the negative guest interactions I have had, and remember less of the normal magical moments.

[brad]

i'm not sure cursing under your breath about someone in a different language makes it any better. i'd just assume it was about me and don't need to know what it was to be insulted. but as pointed out by someone else in your other thread about trying to embarass those guests who give you trouble, the ones who give you trouble probably don't care anyway.

did you not ever see that episode of seinfeld with elaine and the koreans at the nail salon?

and what's a simulator? :twisted:

[Main Streeter]

i'm not sure cursing under your breath about someone in a different language makes it any better. i'd just assume it was about me and don't need to know what it was to be insulted.

Excuse me brad, but the guest would never know because they can't hear me when they are long gone. Oh, I'd NEVER pull this when helping a guest on a face to face. SG or not, I'd not ever want to insult guests if they could hear or see me. Pinoy, can you splain a simulator plz? I can but you could do much better. ;)

[june1st1997]

I have been to DLR often (Maybe 100 times in my 35 years... certainly more than 100 days when you factor in long stays). It is a truly magical place for me and hold some of my most favorite memories.

I have NEVER had a bad CM encounter at the resort, EVER. In fact I can name a two times when CM's saved my butt.

Once involved a CM truly going above and beyond helping me replace an item I had just purchased and had already gotten ruined. The CM @ The Grand CA. (I had checked out and 90 minutes before) helped my obtain truly the last one in the park (6cd limited edition). I was on my way back to DLR (I was on the freeway racing back) when I arrived there was someone else waiting to purchase the CD set that was being held for me ( I told them I would be there in 90 minutes and I made it at 75). I went right over to GC and asked to speak with her supvr. He came out and I gushed about how wonderful she was and they both looked shocked. I'm guessing not enough people take the time to give credit to CM's.

The other time that comes to mind was with my very young daughter. There was a problem with the lockers, where our diaper bag was and it was late and cold. I had nothing to wrap her in (it was in the diaper bag) and I went inside one of the stores that has the baby clothes. A CM saw a very frazzled new mom and asked if I needed help. She helped me find a blanket and rang me up immed. (in front of some people just happy to know the screaming baby would be leaving soon). I was so grateful I almost cried. I thanked her several times. I wanted to go to City Hall, but the line was huge and the baby was still pretty upset.

I'm sure there are more instances, but I can't think of them now.

Here is one SG who appreciates all you guys do.

[Pinoy_Stitch_84]

It's an indescribable and great feeling to be appreciated by a SG. In one shift, I'll honestly say I have more appreciative guests than non appreciative guests, yet since this board is solely focused on talking about SGs, that's all I discuss 'cause it feels great to vent.

Check out the amiright website at amiright.com, click on Search underneath Music Parody, type in experiment 626 in the parody artist search bar, and search. There you shall find Disney humor in the form of a song parody.

[Main Streeter]

Check out the amiright website at amiright.com, click on Search underneath Music Parody, type in experiment 626 in the parody artist search bar, and search. There you shall find Disney humor in the form of a song parody.

YEA! You did it Pinoy! ;) :D: Such a cool, fun site! Thanks for sharing Music Parody with us. :)

[Pinoy_Stitch_84]

Here's what happened today...

While loading the ride...
CM: How many of you?
SGT: No entiendo!
CM: (loudly) How many?
SGT: 4
CM: Thank You, Row 4. Jesus Christ!

Another party...
CM: How many of you?
SGT: No entiendo!
CM2: They don't speak English.
CM: No Duh!
CM2: There's six of them
CM: Well I'm not taking them, send them elsewhere. Man!

[brad]

ohh... i always thought you had to speak loudly AND slowly so someone who doesn't speak your language understands... now i know the slowly part is just overkill.. heh