I witnessed some stupid guest tricks yesterday at MK

[Taryn]

My hero from yesteday is James at Studio Catering. He rocks! What's the best way to get him recognized? The guest service contact form on the computer or direct letter?

I would think a direct letter. In a day and age where contacting someone is as easy as pushing a button, it shows just a little something extra if you actually take the time to write and mail an actual letter.