Hotels

[sean1966]

I see a lot of problems with guests at the parks but few from guests at the hotels in WDW. Any horror stories??

[Zazu]

I see a lot of problems with guests at the parks but few from guests at the hotels in WDW. Any horror stories??

Not yet, and believe me, I've been watching for them!

So far, the biggest issue is with guests who can't find their laundry bag (there are two closets in the rooms, guess how many they checked?) or who want twelve hangers.

To quote a Disney character, "If this is tortue, tie me to the wall!"

I may have to pick up a shift in the parks every month just so I'll have something to post here! :D:

[Ho-say]

I may have to pick up a shift in the parks every month just so I'll have something to post here! :D:

Oh no my friend, just wait, your time will come.

The most fun are guests during graveyard (the questions you get asked at 3am!), guest lockouts, and my favorite - when you have to walk a guest to another resort hotel (ie, hotel is overbooked, and you have the magical experience of telling a famliy this, say at 10pm after they've been travelling for 5 hours with 3 kids in tow, and now they can't stay in your hotel which they've been dreaming about since God was a kid....and to boot, you're in particular situation where you can't upgrade them - ah the memories I have of those times!)

Zazu - Since you're lobby concierge, I have two words that may possibly strike horror someday - Candlelight Processional. I'll just leave it at that and check back with you in December ;)

[Zazu]

[quote="Ho-say"]Oh no my friend, just wait, your time will come.

Since you're lobby concierge, I have two words that may possibly strike horror someday - Candlelight Processional. I'll just leave it at that and check back with you in December ]Ooo, I'm *so* scared! Remember, I'm from MK. I've worked "Night of Joy"!

But do check back. One of us is sure to learn something. Just hope it's not me again. <sigh>

[mechurchlady]

Ooo, I'm *so* scared! Remember, I'm from MK. I've worked "Night of Joy"!

But do check back. One of us is sure to learn something. Just hope it's not me again. <sigh>

If you survived Night of Joy then Hotels is a piece of cake. I have been at Disney Hotels and most recently as a pin trader at DLR. There were the standard whiners and idiots you find in any hotel but tame compared to parks and even parking lots. I guess people shout in their indoor voice at hotels, lol.

[LittleDollClaudia]

Yay for graveyard!!! HAHAHAHAHA The time when guests really test the limits of their three working brain cells.

[Ho-say]

Ooo, I'm *so* scared! Remember, I'm from MK. I've worked "Night of Joy"!

Ok, you win, hands down

I'm of course teasing more than anything - it's just Lobby Concierge tends to be rather crazy when the holidays roll around - and guests tend not to understand the process of booking the Candlelight Processional dinner package, deciding which of the 3 performances to go to and which price tier restaurant and what time and what's still available when they try to book it all the day beforehand for their party of 18 ;)

Then you add in the rest of the line that's many guests deep filled with folks who are trying to book Christmas day dinner on the 23rd of December ;) Tis a fun few weeks indeed, but I'm sure you're up for the challenge.

[Zazu]

Ok, you win, hands down ]It's never a good idea to put your hands down at NOJ. Always keep them up so you can defend yourself quickly when needed!

I'm of course teasing more than anything...

Understood. As am I.

... it's just Lobby Concierge tends to be rather crazy when the holidays roll around - and guests tend not to understand the process of booking the Candlelight Processional dinner package, deciding which of the 3 performances to go to and which price tier restaurant and what time and what's still available when they try to book it all the day beforehand for their party of 6 adults and 3 children.

It's a lot like that now. The stupid free dining option has so many more guests than normal eating at table service that we've had to cancel cast discounts and add table service hours and locations. Did you know that the Tomorrowland Terrace is now table service, with tablecloths and everything? Chef Mickey's is even serving lunch.

Now, add a convention big enough to fill up the entire south garden wing with accountants who wouldn't *think* of dining quick service, not one of whom booked *any* dining reservations ahead. When I remind them at checkin that they'll need reservations even for breakfast, all I get is that "deer in headlights" stare.

Next in line is the exhausted guest who just wants a "nice steak" and wants it *now*.

"Let me see, I can get you into the Concourse Steakhouse in about three hours, or you could take two buses to the Yachtsman Steakhouse in about an hour."

"No, you don't understand. I want to eat *here*, *now*!"

"Then step just around the corner to your right. I belive the Food & Fun Center has a nice Philly Cheese Steak."

Hmm, maybe I *do* have some hotel SGTs....

[BRWombat]

... add a convention big enough to fill up the entire south garden wing with accountants who wouldn't *think* of dining quick service, not one of whom booked *any* dining reservations ahead. When I remind them at checkin that they'll need reservations even for breakfast, all I get is that "deer in headlights" stare.

Next in line is the exhausted guest who just wants a "nice steak" and wants it *now*.

"Let me see, I can get you into the Concourse Steakhouse in about three hours, or you could take two buses to the Yachtsman Steakhouse in about an hour."

"No, you don't understand. I want to eat *here*, *now*!"

"Then step just around the corner to your right. I belive the Food & Fun Center has a nice Philly Cheese Steak."

Hmm, maybe I *do* have some hotel SGTs....

Oh, yeah, Zazu. Those do nicely. Keep the stories coming!

[DarinMartell]

Hello, I have been a "lurker" for a long time but I just had to register for this one. We are guests, and KNOW how hard you CM's have it! We love you for all of the hard work you do for us. Our trip last year earned us the SGT title. It was 3am after a 14 hour day of adreniline, caffine, and sugar. I wake up to the sound of my seven year old getting sick all over the bathroom floor. I get him settled and almost add to the mess when I try to clean it up. I'm just glad it was not on the carpet! My wife called mouskeeping and this poor guy shows up with a toolbox full of gloves, cleaning supplies, and BIO Hazzard bags. I told him how sorry we were and that I felt bad that he had to do this in the middle of the night. He told me that it had been a slow night and that we were ONLY his 10th room that night!! Can you imagine that? His job was to clean up after people that have gotten sick from full days in the park In a 6000 room hotel!! Yet he was really friendly, he even wen't to the linen closet to get us new towels for the morning! Then, when I tried to give him a lousy $15 (all I had not travellers checks) he didn't want to take it! I had to ask him to please take it so I would feel a little better before he would accept it. You CM's are the one's that give DW it's magic, thanks so much, and please forgive those of us that sometimes lapse int SGT land. I am glad you have a place like this so you can vent off some of the steam.