It said on the radio.....

[StupidGuestTricks Yahoo]

From: mahaihai <mahaihai@y...>
Date: Sun Aug 25, 2002 6:23am
Subject: It said on the radio.....


I was working in the ticket booths today and had a guest come to my
window and ask to get the special southern california tickes for
disneyland. i explained to her that the tickets are only for DCA
and that all persons wanting to go into disneyland must buy a
ticket. she then turned talked to her husband and turned back to me
and began to yell at me because the commercial she heard on the
radion on her way to work said that the offer was for both parks.
She asked for my lead and when my General Lead got there she yelled
at her becasue the people in marketing are defrauding the american
public by not saying very plainly that the so cal promotion is only
for DCA. then when my lead tried to offer her cast member tickets
to shut her up she refused and demanded to have the number to
michael eisners office so that she could call and complain to him
first thing on monday morning. so we gave her guest communications
number. i swear if people would just pull their head out of the
place where the sun dont shine then maybe they would realize how
stupid they really are

[tabacco]

What's weird is, guests who do that never cite television ads, only radio. I've heard the "But the radio said..." line dozens upon dozens of times, but I have yet to hear a guest tell me the TV said so.

[BirdMom]

I never thought I'd find myself defending a *stupid* guest, but I have to agree that the advertising is slightly misleading. After reading this post yesterday, I purposly looked at the fine print when I ran across the ad in the Los Angeles Times, and it didn't specify that one had to make the original ticket purchase for DCA. I haven't heard it specified in radio or television advertising either, so I can only assume that marketing is pulling a bait and switch trying to inflate attendance at DCA. :(