Dumb ECV guests

[Mommytomjm]

We had a similar problem at Main Street Station at MK -- merchandise cast were telling guests they could avoid the stairs by rolling their strollers/wheelchairs/ECVs up the exit ramp. *Not* a safe behavior at that station.

Merchandise management was a textbook case of "Whatever!", and refused to even let us speak to their cast members about the problems this caused.

Our final solution was to agree with the guests, then ask them for their "Exit Entry Pass". When they didn't have one, we directed them back to the merchandise location to get one. :twisted:

When merchandise cast complained, we were just, "Whatever!"

Zazu, we use the exit ramp because our wheelchairs won't fit up the other ramp....what is this exit pass and how do we use it? I don't want to be a Stupid Guest! MJ loves the train!

[SRT_GB]

We had a similar problem at Main Street Station at MK -- merchandise cast were telling guests they could avoid the stairs by rolling their strollers/wheelchairs/ECVs up the exit ramp. *Not* a safe behavior at that station.

At least your Main Street Station has an exit ramp. The DL one has stairs for entrance and exit, and installing a ramp would be just plain impractical. We have to send guests who can't transfer from a WC/ECV to New Orleans Square or Tomorrowland if they want to ride the train. Our Main Street Station does have a small path from the top of the exit stairs to the entrance platform for disabled but ambulatory guests who choose to go up the exit stairs since they are less steep than the entrance stairs.

Merchandise management was a textbook case of "Whatever!", and refused to even let us speak to their cast members about the problems this caused.

I've been on both sides of this fence, and it does suck for the CMs and guests caught in the middle who only want what's right.

[wheelieman]

To all of you, as a former ECV, now Powerchair user, I apologize for the dorks who think it is okay to just thrash through a store where there might accidently be not enough clearance, or where they could just care less in any cirmumstance. I have been through main street stores DLR with my ECV and I KNOW that you guys worked to keep aisles clear and enough space for people to get through. All I can say is that with any luck at all the reason that they are in the mobility device "doesn't interfere with their lives :twisted: sorry, that wasnt nice. But I have met them.

AS an aside, I would LOVE to compliment the people who work in Disneyland Delivers, as I just got the 50th 6 CD collection. The service I got was just incredible. They had to call me to reget my credit card number, cause 1 number was missing, and they were so polite and friendly. Thanks you guys.

dave

[Zazu]

We had a similar problem at Main Street Station at MK -- merchandise cast were telling guests they could avoid the stairs by rolling their strollers/wheelchairs/ECVs up the exit ramp. *Not* a safe behavior at that station.

Our final solution was to agree with the guests, then ask them for their "Exit Entry Pass". When they didn't have one, we directed them back to the merchandise location to get one.

Zazu, we use the exit ramp because our wheelchairs won't fit up the other ramp... what is this exit pass and how do we use it? I don't want to be a Stupid Guest! MJ loves the train!

Sorry, I guess I was too subtle. There *is* no such thing as an "Exit Entry Pass". It was just our way of tossing the problem back onto the CMs who were causing the problem.

Any wheelchair that won't fit up the wheelchair ramp at Main Street Station is very unlikely to fit onto the train, either. In any case, for the duration of the construction, you *will not* be able to board the train there by coming up the exit ramp. Can't say about after the construction until we see what they change.

Just read what's in the Guidebook for Guests with Disabilities, and if that doesn't work for you, find a CM -- preferably one who actually *works* on the same attraction.

BTW, I'm going to be working Sunday 7 Aug. Ask for me if you happen to be in the MK that day!

[madhatter04]

Hahaha!!!
Let us not forget... most guests that use ECV's aren't even disabled!!!!!!!!!

At River Belle, there were two ECV users (disabled in no way) who tried to squeeze into the queue. Needless to say, both of them got stuck in the curve, tangled in the chain, and yelling at me. They proceeded to easily get off the ECVs and rip them away and leave.

[tacoboy]

I once caught a kid STANDING on the ECV (cue theme from jackass) He almost plowed through me but i managed to stop him and told him to sit his butt down....

his excuse? "but I'm Cripple!!!!!!!!!!!"(to which his friends snickered)

yes, you heard it right. Now i could think of several things to say at this point but i chose to chicken out and say to the boy (who was obviously not 18) to get off. Another of the future inmates boarded the screaming metal death trap and the rode off into another area attempting to board a ride through the exit :mad: Now, there were no parents around but he was one of 5 teenagers who were in the group of idiots. I obviously couldn't take the ECV from them but i took down their number and reported it to the manager at strollers. But honestly, who says something like that? I know we all have dealt with a guest trying to take advantage of the privilage but to be so rude? It just blows my mind. I hope the little prick was caught by security and was kicked out!



*(ps, if anyone took offense to that, i apologize. I was as insulted as you were)*

[GMC]

At least your Main Street Station has an exit ramp. The DL one has stairs for entrance and exit, and installing a ramp would be just plain impractical. We have to send guests who can't transfer from a WC/ECV to New Orleans Square or Tomorrowland if they want to ride the train. Our Main Street Station does have a small path from the top of the exit stairs to the entrance platform for disabled but ambulatory guests who choose to go up the exit stairs since they are less steep than the entrance stairs.

I've been on both sides of this fence, and it does suck for the CMs and guests caught in the middle who only want what's right.

When a guest complains to us that ms station doesn't have a ramp, we inform them that the station is a "historical landmark" and we don't have approval to modify, we also direct them to any of the other three stations, all of which, at this point in time, are fully accessable. If their pursuant, we also inform them that the ADA only requires ramps at two out of the four stations, and that we're more than compliant. it's amusing.

[leftcoaster]

When a guest complains to us that ms station doesn't have a ramp, we inform them that the station is a "historical landmark" and we don't have approval to modify, we also direct them to any of the other three stations, all of which, at this point in time, are fully accessable. If their pursuant, we also inform them that the ADA only requires ramps at two out of the four stations, and that we're more than compliant. it's amusing.

I don't have a problem with places being handicapped accessible. However, what boggles my mind is that we (as an entire country) have decided to modify the entire infastructure..curbs, steps, etc to accomidate a wheelchair that is technologically 100 years in the past. With todays technology, robots, etc, it's not possible to mass market a wheel chair that can climb stairs?

[mechurchlady]

There is one of them wheelchairs that raises up and down, goes in tight circles, and climbs stairs but its load is under 200 pounds. I seen it first about 5 years ago at innoventions in DL and it cost thousands of dollars. The problem is the weight limit makes it not good for us chubby hippos.

[LittleDollClaudia]

I have a question about that then. What if you added a raising platform on the end of the dock?You could make it so it could be removed as needed. It wouldn't be modifying the structure and would make guests happy. Or is that too logical?