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Incredible Customer Service-when we are CLOSED!
Posted: Wed Jun 06, 2012 11:56 pm
by DisneyMom
My Boss has decided to allow our patients in to be treated after we have closed as long as there is a qualified MD. This includes people who boldly walk in as others are leaving after hours and those who plead at the locked door (for non-emergency care)even though we have a 24 hour facility 20 minutes down the road....no limits on time this may keep those of us who work 12 plus hours over....keeping ancillary staff after hours.....Kicker might be staying til 11pm with a patient who showed up 1/2 hour post closing, only to have another patient arrive as we are trying to leave at 1105 pm.Word will get out that we take people after hours.....Not sure how breaks can be handled....after 12 hours I DESPERATELY need a break,as it has usually been 6 or more hours since I've had one
Safety is another issue- After word gets out that we let people in after we are closed, I think someone unsavory will see it as an opportunity :(
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 12:22 am
by darph nader
One question. Does your boss stay too,or just think you folks can be awake 'all' day with no sleep?
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 7:05 am
by DisneyMom
darph nader wrote:One question. Does your boss stay too,or just think you folks can be awake 'all' day with no sleep?
HA! Boss is out door in time for Dinner
I think we should call our supervisors to be the "late shift" :twisted:
I think our Union might be getting involved with this one
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 7:58 am
by WEDFan
Wow... that's just wrong. As an employee I'd be pissed, and if I were an owner, I wouldn't want that happening, either. Seems to me like a liability. Holding staff that need to be able to use observation skills and judgement beyond a reasonable shift seems like a recipe for disaster when alternative care options exist.
Just plain bad.
BTW, is the staff paid overtime?
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 8:44 am
by Big Wallaby
Yikes. When you are possibly dealing with peoples lives, I can't imagine that it's good for you to be tired.
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 10:47 am
by hobie16
It looks like the fast way to stop this is to hide the qualified MDs. ;)
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 10:47 am
by DisneyMom
WEDFan wrote: Wow... that's just wrong. As an employee I'd be pissed, and if I were an owner, I wouldn't want that happening, either. Seems to me like a liability. Holding staff that need to be able to use observation skills and judgement beyond a reasonable shift seems like a recipe for disaster when alternative care options exist.
Just plain bad.
BTW, is the staff paid overtime?
I'm not as worried about my skills as my temper. Tired just pisses me off. Ask Hubby.
We DO get OT, but no amount of Overtime is enough after 12 hours. I do not seek it.
I'm hoping MDs will limit this-they are not happy about it either. They are fatigued at the end of the night also.
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 10:55 am
by drcorey
DisneyMom wrote:My Boss has decided to allow our patients in to be treated after we have closed as long as there is a qualified MD. This includes people who boldly walk in as others are leaving after hours and those who plead at the locked door (for non-emergency care)even though we have a 24 hour facility 20 minutes down the road....no limits on time this may keep those of us who work 12 plus hours over....keeping ancillary staff after hours.....Kicker might be staying til 11pm with a patient who showed up 1/2 hour post closing, only to have another patient arrive as we are trying to leave at 1105 pm.Word will get out that we take people after hours.....Not sure how breaks can be handled....after 12 hours I DESPERATELY need a break,as it has usually been 6 or more hours since I've had one
Safety is another issue- After word gets out that we let people in after we are closed, I think someone unsavory will see it as an opportunity :(
and it's the ones who say, it hurts when I do this.
and you just want to say, dont do that.
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 4:15 pm
by DisneyMom
hobie16 wrote:It looks like the fast way to stop this is to hide the qualified MDs. ;)
I suggested the MD's start drinking alcohol immediately at closing ;)
Re: Incredible Customer Service-when we are CLOSED!
Posted: Thu Jun 07, 2012 6:31 pm
by delsdad
DisneyMom wrote:HA! Boss is out door in time for Dinner
I think we should call our supervisors to be the "late shift" :twisted:
I think our Union might be getting involved with this one
I bet the union would have something to say about this, as well as the dept of labor, as you would be exceeding allowable hours without a break in many jurisdictions.