Trip Apology
Posted: Tue Apr 17, 2012 8:53 am
Wow it has been a long time since I posted!
So back in Sept '11, we had a big family vacation to WDW. It was myself, the wife, the daughter, my in-laws, my parents, and my sister, brother-in-law, and their daughter.
We were all going to stay in BLT, my dad is a DVC member. So my parents and sisters family were going to share a two bedroom suite, and my family and in-laws were going to share another.
My mother-in-law is in a wheelchair from a car accident. So, of course, we are going to book a handicap accessible suite for us and them. For about 2 months before we book the room, we go over all of the dimensions of the room with them, how much clearance they will have, where stuff is in relation to a wheelchair, etc. They buy off on it, say it sounds great. 4 months before we go down, we double check with them on all of the dimensions, again they say it sounds great.
Finally the day of the vacation arrives. Check-in was flawless, of course. We get all of our stuff up to the room and the wife and I are the first ones in. The room is simply awesome, view is fantastic, everything is top notch. And we are super excited. Then the in-laws come in. First thing the father-in-law says is "Something smells." I roll my eyes and bring all of our bags further into our room. Then the mother-in-law goes into their room and instantly has problems, she can't get past the wall and the spot to set your suitcase. Of course the father-in-law has set their oversized suitcase there and it blocks most of the aisle way. I point this out and he flips, saying how Disney doesn't meet the American's with Disabilities act and how he was going to sue. I walk over and flip the suitcase up, which he instantly puts back down and starts screaming at me that he is a millionaire and can have his suitcase anyway he wants.
Anyways, he calls the front desk and screams at the CM there. Then, I think she was the hotel manager maybe(?) comes up to the room and he proceeds to scream at her for half an hour. The wife and I were so embarrassed. We apologized profusely, The in-laws grab all of their stuff and leave for a holiday inn, leaving just me, the wife, and our daughter in this huge room. All of this happened in the span of 2 hours. On our first day.
I don't know the CMs names that took the brunt of their anger and hatred, but if they are reading this I sincerely apologize.
The rest of the vacation was one fight after another with them, but that will be another post. It took me this long to even be able to post this. :mad:
So back in Sept '11, we had a big family vacation to WDW. It was myself, the wife, the daughter, my in-laws, my parents, and my sister, brother-in-law, and their daughter.
We were all going to stay in BLT, my dad is a DVC member. So my parents and sisters family were going to share a two bedroom suite, and my family and in-laws were going to share another.
My mother-in-law is in a wheelchair from a car accident. So, of course, we are going to book a handicap accessible suite for us and them. For about 2 months before we book the room, we go over all of the dimensions of the room with them, how much clearance they will have, where stuff is in relation to a wheelchair, etc. They buy off on it, say it sounds great. 4 months before we go down, we double check with them on all of the dimensions, again they say it sounds great.
Finally the day of the vacation arrives. Check-in was flawless, of course. We get all of our stuff up to the room and the wife and I are the first ones in. The room is simply awesome, view is fantastic, everything is top notch. And we are super excited. Then the in-laws come in. First thing the father-in-law says is "Something smells." I roll my eyes and bring all of our bags further into our room. Then the mother-in-law goes into their room and instantly has problems, she can't get past the wall and the spot to set your suitcase. Of course the father-in-law has set their oversized suitcase there and it blocks most of the aisle way. I point this out and he flips, saying how Disney doesn't meet the American's with Disabilities act and how he was going to sue. I walk over and flip the suitcase up, which he instantly puts back down and starts screaming at me that he is a millionaire and can have his suitcase anyway he wants.
Anyways, he calls the front desk and screams at the CM there. Then, I think she was the hotel manager maybe(?) comes up to the room and he proceeds to scream at her for half an hour. The wife and I were so embarrassed. We apologized profusely, The in-laws grab all of their stuff and leave for a holiday inn, leaving just me, the wife, and our daughter in this huge room. All of this happened in the span of 2 hours. On our first day.
I don't know the CMs names that took the brunt of their anger and hatred, but if they are reading this I sincerely apologize.
The rest of the vacation was one fight after another with them, but that will be another post. It took me this long to even be able to post this. :mad:
