And so it has begun.
Posted: Sun Apr 15, 2012 9:20 pm
So, today was my first "official" day in my new department. Overall, it's a much better fit for me, I think. However, apparently pre-season pass processing seems to attract the SGs.
Stupid Pass Processing Tricks
The way we process a pass is very simple- we scan the guest's voucher, have them fill out a form with their personal information (if necessary, online sales don't need this), scan their new pass, then take their photo. They then have to sign the back of their pass. Easy, right? Apparently not.
Oops. I don't think I've ever been so red before...
Stupid Pass Processing Tricks
The way we process a pass is very simple- we scan the guest's voucher, have them fill out a form with their personal information (if necessary, online sales don't need this), scan their new pass, then take their photo. They then have to sign the back of their pass. Easy, right? Apparently not.
- First, I had a guest who was processing a platinum pass, which is valid for all Cedar Fair parks. Since we're supposed to make conversation with the guests, I usually ask people with platinum passes what other parks they're going to. So, I asked this one guy...
"What do you mean other parks?"
"I meant, what other Cedar Fair parks are you using your platinum pass at?"
"WHAT?! I thought platinum meant we got more perks! Can I get a refund and just buy a gold pass??"
...you paid $150 for something and you didn't know what it was valid for? - Later, I had someone who wanted to process a pass for someone who wasn't present at the park. She couldn't understand why I couldn't take a picture of someone who wasn't there.
- I was also told that requiring an address to process a pass is illegal. (No, it's so when YOU forget your pass, we can look it up!)
- I was also asked how I expected someone to know what his own name was.
- You'd be surprised how many people write their zip code in the phone number box (which looks like ( ) - , by the way).
- The cherry on top of pass processing was having people sign the pass. This is apparently a very difficult process.
Our passes look like this (well, sort of...). Guess where you sign. According to many guests, you sign in the small blank space between the barcode and the fine print. I truly wish there was a line where they're supposed to sign.
Oops. I don't think I've ever been so red before...