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Sticky Fingers
Posted: Wed Jul 14, 2004 12:57 pm
by Jedi
A lead was over at the Candy Cart handling money at the register when the cast member there stepped on the cord for all the power of the lights & the register. The whole cart went dark & it was at night, late. A few guests were at the Cart. When it went dead it was very hard to see but the lead could hear the guest saying, " go, bubba, go". 3 guests ran off with a pair of mickey mitts & a sorcerer hat each. All the lead could think to say was, " Oh my gosh we've been looted". He sees all 3 running off with the mitts & the hats. Unfortunately it was too late & there was nothing that could be done.
Posted: Wed Jul 14, 2004 6:30 pm
by GMC
we need to be able to do more about stuff like that, everything costs so GD much because our methods of loss prevention suck: call security, and hope they can get there in time to follow the guy, until apd can take them into custody.
here's the GMC way of doing it...: excuse me you have to pay for that, hey don't run, *under breath oh fuck there he goes* HEY, YOU CAN'T TAKE THAT! then i take off running after the guy, or girl, and since i've got a large frame, that of my former college footbal star grandpa, they'd drop one in thier pants, and break into tears, return the items, and beg for forgivness, or take out a gun and open fire, either way, they'll get caught!
Posted: Sun Aug 08, 2004 10:49 am
by Grumpy
What I've often wondered:
Ok, we can't touch the guest under any circumstances, right? (well, that's what a security was telling me one time when we were talking about these nice shoplifters) What do we do when they reach their grubby mitts into our register to snatch money? Isn't it just an instinct thing to grab their wrist and have them return the cash (if they got a hold of anything), or to just put your hand somewhere to keep them from doing it?
Posted: Sun Aug 08, 2004 4:15 pm
by Canoe30x
It is really that CMs can't touch guests under any circumstances? Or just you people that work in the stores? Cus I've seen it happen several times, like when a gal ran across the street during a parade and the CM forcably took her back to where she was.
Posted: Sun Aug 08, 2004 4:51 pm
by Canoe30x
Polar33 wrote:The "no touching" thing is a general legal precaution ... if someone is handled the wrong way they could easily bring on a lawsuit based on that alone. It is overlooked however when it comes to people's safety (their own or that of others). If someone sued Disney because someone knocked them out of the way of a moving float, I think the court would put them in jail for stupidity (or at least they should). I've had to shove a few people out of the path of moving churro wagons before to keep them from getting smashed. Given the other two options of either running them over, or stopping the wagon on a dime and probably throwing out the backs of 4 CMs the physical contact can be the lesser of the evils.
And for what it's worth if somebody ever stuck their hand in my cash drawer I would simply slam it shut on their hand ... no physical contact required. Plus, you then get to watch them explain to security and CFA how they got injured.
(ya and one person, dunno bout their safety got pulled over to the raft to be taken off Tom Sawyer Isl after they had hidden there til after it closed, that was pretty funny)
Great idea bout the cash drawer!
Posted: Sun Aug 08, 2004 5:46 pm
by GMC
were they being pulled by security or APD, because the police can come outta the bushes, and tackle you, so i understand. and as far as stealing the drawer goes, it wouldn't work, who wouldn't notice a guest running around with a cash drawer, besides, you're supposed to sta with ur money, at least thats how my old jobs were, so if you followed them until APD arrived, you did the right things, didn't leave money unattended w/ guest, and didn't let guest get away with money, even if he/she. took the money and put it in their pocket, and ditched the drawer, you'd still have positive ID in that you followed them, and watched the whole thing.
Posted: Sun Aug 08, 2004 8:04 pm
by Zazu
I use that "no touching except for safety" excuse a lot. One of my favorites:
As I'm ready to start the train, I notice a guest lying down in a seat. (WDW RR -- all crosswise benches) I shout, "Oh look! Widdle Piddies!!!"
Then I wiggle the guest's toes and recite,
"This widdle piddy went to market,
"This widdle piddy stayed home.
"This widdle piddy had roast beef,
"This widdle piddy had none.
"And this widdle piddy is going to walk to his destination if he doesn't sit up straight!"
Always good for a laugh.
Posted: Sun Aug 08, 2004 10:46 pm
by Canoe30x
GMC wrote:were they being pulled by security or APD, because the police can come outta the bushes, and tackle you, so i understand.
Well it was just one of the regular men in black, you know, the kind that didnt used to have nametags.
Posted: Sun Aug 08, 2004 11:24 pm
by Canoe30x
Polar33 wrote:The "no touching" thing is a general legal precaution ... if someone is handled the wrong way they could easily bring on a lawsuit based on that alone. It is overlooked however when it comes to people's safety (their own or that of others). If someone sued Disney because someone knocked them out of the way of a moving float, I think the court would put them in jail for stupidity (or at least they should). I've had to shove a few people out of the path of moving churro wagons before to keep them from getting smashed. Given the other two options of either running them over, or stopping the wagon on a dime and probably throwing out the backs of 4 CMs the physical contact can be the lesser of the evils.
Come to think of it, for the parade thing, it really was less safe to take her back across, because one more step and she would have been on the other sidewalk, but taking her all the way back across was actually mosr dangerous, cus the floats were getting pretty close at that point.
Posted: Mon Aug 09, 2004 4:14 pm
by FebruaryStar02
Zazu wrote:I use that "no touching except for safety" excuse a lot. One of my favorites:
As I'm ready to start the train, I notice a guest lying down in a seat. (WDW RR -- all crosswise benches) I shout, "Oh look! Widdle Piddies!!!"
Then I wiggle the guest's toes and recite,
"This widdle piddy went to market,
"This widdle piddy stayed home.
"This widdle piddy had roast beef,
"This widdle piddy had none.
"And this widdle piddy is going to walk to his destination if he doesn't sit up straight!"
Always good for a laugh.
Heh. That can be modified to tell people that they can't be wearing sandals if they planned on rock traversing. The kids might not understand, though. But you'd think it's common sense. But then, commom sense also tells me that if you were to place any restriction, no matter how logical, it would be on the sign in front of it. Blah.