Stupid Guest Tricks

Okay..so heres my first "SG story" that I have deemed worthy of sharing.

At ESPN until recently in concessions we ALWAYS kept a "spoilage milk" open and in the cooler for guests who didnt want the liquid creamer and wanted real milk. Now not at all surprising the health department or whomever came through and we are no longer allowed to practice this courtesy.

As expected we get alot of aggitated guests because of this, many of them are obviously used to that.

So I was working concessions and a woman comes up to the register with her friends and orders coffee. As always after giving it to her and warning her of its scalding temperature, I "disney point" to the condiment bar for cream and sugar.
She looks at me all aghast and exclaims "NO! YOU HAVE TO GIVE ME MILK FOR MY COFEE"

I go through my well practiced by this point spill of "bla bla I am very sorry m'aam we are no longer allowed to bla bla keep open milk for guests cofee very sorry bla bla"

She gets furious (i think her eyes turned red :twisted: ) and goes off on a rant about how she cant drink liquid creamer and it will make her sick and RAWR this and BLAH that voice escalating the whole time and at one point states.

"THIS IS UNACCEPTABLE! AND WHAT ARE YOU GOING TO DO IF I DRINK THAT LIQUID CREAMER AND GET VERY SICK AND CALL THE AUTHORITIES ON YOU! AND DONT THINK I WONT CALL THE AUTHORITIES!!!!"

Now at this point I am having a hard time keeping a straight face so I take a full milk from the cooler and slide it across the counter (screw it, we will mark it as "magical moment/ guest recovery" spoilage.
I tell her Im very sorry again for the inconvenience, that for this time, I can give her this milk at no charge.

She gets all huffy mid sentance from me and says "I DONT WANT THE WHOLE THING I JUST WANTED SOME FOR MY COFFEE"

and my moment of win came next

"im very sorry Ma'am once it has crossed the counter, I cannot take it back, theres a trash can over there if you would like to throw away what you dont use" :twisted:

So of course all the other guests that were around are looking at her like she is a 3 year old throwing a tantrum and a moron (which...she was)
And I went about my day

Game, set, Match. Win goes to the CM!

thank you :) I felt much better after that. Its nice to have a little victory once in awhile. Not going to lie, she had me pretty mad.
when she threatened to call the authorities all i could think was, really lady? and tell them what "I am a complete idiot who in a tantrum to prove a point ingested something that I KNEW would make me sick"

What authorities? :D:

The American Dairy Council?

I was kind of wondering the same thing while she was going off. At that comment though, I had to just do whatever I could to make her go away before I started laughing in her face..which may or may not have ended well.

I was tempted to throw a "have a magical day" in for good measure

Experiment 626 wrote:The American Dairy Council?

Maybe it's Elsie the Cow.

If I had been standing nearby, I know what I would've said as she turned to go...

hahaha That one didnt even cross my mind

you should have told her to go ahead and call the authorities, the cops need a good laugh once in a while to relieve the stress.