Stupid Guest Tricks

Funny video.

http://www.wimp.com/coolestflight/

I personally come from the airline environment, and Southwest Airlines is by far the best airline to work for. Everyone loves it, SWA treats ALL employees BETTER than the customers, and it really is an amazing company to work for...however some of the planes they fly are questionable, I mean if you want to really know what's wrong with their planes, go up in the cockpit and lift up the first officer's seat cushion and there will be a list of things wrong with the plane...the FAA does know about this on all airlines, but they're just afraid to look at these lists LOL

fcsflyboy wrote:SWA treats ALL employees BETTER than the customers,

And this is a good thing? Shouldn't they treat them as good as the customers? Or the customers get treated a little better? I mean they are paying out the nose for the flight.

I commuted between San Jose and Burbank for two years on SWA. They were great to fly.

Regarding the statement, "... SWA treats ALL employees BETTER than the customers...," you give what you get. I was always treated very well by their ground and cabin crews.

The thinking behind treating the employees better than the customers is actually talked about in the book "Nuts" about Herb Kelleher (not sure if I got the speling rite), where it talks about his corporate atmosphere. I have, several times in my life, thought about working for SWA, especially after reading that book.

One of the things that stuck with me was the attitude that the customer is NOT always right. If they need to back up the employee, they will.

By allowing the employee the freedom to thrive, they make an excellent experience for the customer.

The only downside to SWA from people who worked there is the pay, it is usually less than other airlines. The awesomeness makes up for it. Their corporate HQ is fun to visit. Lunch and watching planes takeoff/land was a good time.

Big Wallaby wrote:One of the things that stuck with me was the attitude that the customer is NOT always right. If they need to back up the employee, they will.

I've just learned that the customer almost always knows what their need is but not what is right.

Big Wallaby wrote:One of the things that stuck with me was the attitude that the customer is NOT always right. If they need to back up the employee, they will.

http://notalwaysright.com/