Customer Service
Posted: Mon May 17, 2010 11:11 am
From the Dilbert Blog:
I worked as a hotel desk clerk for a few summers when I was in college. My boss trained us to understand that half of the complaints we received were valid and the other half were from people who wanted some personal attention. We were trained to give that attention by carefully writing down the complaint and then throwing away the piece of paper when the customer left, assuming the complaint was obvious nonsense. It happened a lot.
Sounds like a good policy.
I worked as a hotel desk clerk for a few summers when I was in college. My boss trained us to understand that half of the complaints we received were valid and the other half were from people who wanted some personal attention. We were trained to give that attention by carefully writing down the complaint and then throwing away the piece of paper when the customer left, assuming the complaint was obvious nonsense. It happened a lot.
Sounds like a good policy.
