Sorry to be such an inconvenience

[EmptyCinema]

Does anyone know how seriously complaints sent to guest communications are taken? How likely is a manager to hear about it, or does it just end up with a form apology being sent to the guest?

[felinefan]

Speaking from my own experience at Knott's, management hears about all or nearly all of them, and the result is management proceeds to make your life a living hell, not only then, but also at every opportunity afterward.

[EmptyCinema]

Speaking from my own experience at Knott's, management hears about all or nearly all of them, and the result is management proceeds to make your life a living hell, not only then, but also at every opportunity afterward.

Not that you did, but there are probably some who deserve the living hell. Some people should just not be working in a job that requires human interaction. :)

[felinefan]

You got that right. I remember working with a few losers who shouldn't be anywhere near a piece of potentially deadly machinery, nevermind other people.