Joe Cool BBQ at Knott's

[DL_Josh]

*newbie talkin' :D*

Alright. Currently, I work at Simply Grand Foods however I'm working under Picnics selling admission tickets at a discount for the Joe Cool BBQ (long story, no need to get into it, irrelevant).

Anyway, so I had a guest come up to me on Saturday telling me that he had called 1-800-PICNICS and ordered tickets for pick-up. Thats the usual routine.

He then preceded to tell me he had already paid for the tickets, no prob. He just needed to go over to Guest Relations. He refused to go to GR and wanted the tickets from me. *ugh* So I'm thinking "Ok, how can I get this guy to go to GR" I had a line and the first thing I asked him was "Do you have your Park tickets?"

He then said he had Soak City tickets already and all he wanted was his BBQ tickets. Think about this for a second... He has Soak City tickets only and he wants BBQ tickets for a BBQ held inside Knott's. ?????

Now my SL is out there and we're both trying to explain to him that there is no BBQ in Soak City. Then he had to go and say it "Can I talk to the Supervisor?" My supervisor hates having to talk to SG's. At this point he had moved to another window and I was able to continue my sales so I don't know what happened after that. All I do know was that Don ======== and John ==== were involved.

[Note: We tend not to use surnames here, some of us prefer to keep our jobs. Thanks for understanding. --Moderator]

So this question goes to Ticket Booth employees (at any park).. Have any SG stories?

Josh

[BRWombat]

I'm not a ticket booth employee, Josh -- just someone who enjoys a good SG story (and yours is great!), here to say...

to from :wallaby: and !!! :D: :D: :D:

[Terrytunes]

HA HA HA!!!!!!!! Do we have stories!!!!!!

Saturday at DL Main Enterance Ticket Booth, rude SG buys 3 adult Disneyland Tickets and one Stroller voucher. About 10 minutes later SG is furious that I did not give her the stroller voucher. Wrong! Stroller voucher comes out of the ticket machine first AND the BOCA machine automatically prints out an extra receipt for the transaction when there is a stroller purchased. First thing I do on the first transaction is hand the stroller voucher and extra receipt, explaning where strollers are, not to stand in line for strollers, just walk up to CM handing them out, and save the receipt "just in cast someone accidentally takes your stroller at an attraction, you can go back and prove you paid for a stroller to get a replacement." Then I hand her the tickets.
SG comes back to the window 10 minutes later, demanding that she did not receive her stroller ticket. I kindly explain that I did give her the ticket, it was the first one I gave her. She explodes, saying that I was calling her a liar, etc. "Uh, Sandy (my Lead), could you please come over and help this guest?" She comes over and says, "You don't have the stroller ticket?", or "you lost the stroller ticket?" Unfortunate choice of words on Sandy's part. This woman just goes ballistic!!! Ok, so Sandy produces a replacement and tells her, "Here is another ticket." Again, unfortunate choice of words on Sandy's part. SG goes ballistic again, saying that this is not ANOTHER ticket, she NEVER received the original!!!!!! Who cares lady! Now you have a stroller ticket and just go away, okay? No she didn't. She stood there for at least 2 minutes AFTER getting her stroller ticket REPLACED (because I DID give her a stroller ticket!!!!!) and argued that we were calling her a liar. Okay, did she have enough? No she did not. She went over to the next ticket booth, asked for a CM that spoke Spanish and went off on them for 2 minutes, complaining that she didn't like California, didn't like Anaheim, didn't like Disneyland!!!!!
I told my Spanish speaking CM that she should have told her to leave California, leave Anaheim, leave Disneyland. There are too many people in all three places!!!!!! My lead then made a note of her name (from the credit card receipt) and immediately emailed Guest Relations about her because this was one guest that was NOT going to have a magical day at Disneyland and she was sure to go into GR and complain. If she's bitchin' her first 10 minutes at the park, there is a whole day of unhappiness for that SG and many, many CM's.

OK, that's just ONE story. Do we have a decade for many, many more? Pattimelt has lots too.

TT

[GRUMPY PIRATE]

Hmm, wonder if she had TWO kids that needed strollers!

Most normal people, when purchasing anything, especially little pieces of expensive paper (tickets) usually look at them and CHECK to make sure they have them before they leave a ticket window!

Duhhhh!

Funny that she didn't seem to lose her entrance tickets, and she got them AFTER the stroller ticket. Hmmmmm!

[SRT_GB]

I wonder how often ticket booth CMs/employees have to hear SGs whine how expensive it is to get into any theme park. Theme parks have been an expensive commodity for decades and anyone who has ever been to one, or knows anyone who has been to one, knows this! So unless these people have lived in a black hole for the last 20-30 years, they knew full well that they would have to drop a pretty penny on admission! Anyways, on to my main gate stories....

Heard this one in the breakroom when I worked at Strollers.

Drunk SG couple walks up to the DL main entrance and show the CM a driver's license and demand to be let in. CM tells them no. The argument continues this way for a couple of minutes but the other 3 CMs at that particular turnstile pair (this was when they still did bag checks right at the turnstiles) did nothing to back up the first CM and just told the guests behind the drunk SG couple to go to the other turnstile. At some point in the conversation the female SG tells the male SG, "Hey, f*** this, let's go over there and f*** (gesturing toward the picnic area). Finally Security and APD come over. APD pats down the female on one of the gates and while doing this, the female SG goes, "man, f*** you" and picks up her foot to kick the officer in the crotch. The officer totally saw it coming and swept her other leg out from under her and that was the end of her night at DL.

And one that actually happened to us at Strollers:

Irate SG dad comes up to the shop with his panties tied up in a knot about something, I don't remember what. He starts cussing out my lead, who radios Security. Security comes out and the guy starts cussing them out too. So they take his ticket and escort him out the gate. They thought that was the end of it. Security barely made it to the tunnel when SG walks up to the floodgate by the Stroller Shop, starts shaking it violently (like a jail cell, perhaps?) and cussing up a storm again. My lead called back to the Security guys, and they went out and escorted the guy completely off the property. And the best part about this was the rest of his family stood there totally embarrassed.

[turkeyham]

I have a good story that would cause you to drop your jaws.

Today I was in Toontown at the exit of Mickey's garage. This ticked off male guests starts to complain to his wife that his 2 young children had gone into Mickey's house. He then grabbed a male cast member saying, 2 of my young kids went into Mickey's House 5 minutes ago. He cussed the cast member out using almost every world in the dictionary.

Mickey's House on a hot day can cause lines in the house to back up. Iwalked through and waited 45 minutes to 1 hour. This dude was being a royal dork. The kids came out and dad said it is Disneyland's fault when they have 44,000 people inside of Toontown and all 44,000 people are in Mickey's house.

That must be a new record on stuffing the guests into Toontown and I have never seen 44,000 inside that house. I would think that would be a serious fire hazard.

[hobie16]

That must be a new record on stuffing the guests into Toontown and I have never seen 44,000 inside that house.

Sounds like an opportunity to sell lots of deodorant. "Water, Churros, Anti Redneck Stinkard Cream?!?!"

[darph nader]

Good one from yesterday. Customer comes in to pick up his furniture. They ask for his name or sales order #. He refuses,saying we already have it.(btw,I came in at about 1/2 way through this conversation,being at the security office when this started)
All I caught was he wanted his 'shit' RIGHT NOW,or his $600.00 back.The head of security is 'trying' to get this 'gentleman' out of customer service.Finally head of security tells the customer he's calling his 3 digit friends (911)The a$$hole had been drinking.
After TPD was called,Mr. Wonderful takes off in his van. Never to be seen again (I hope).

All we needed was his name to confirm the order.

[Big Wallaby]

And the best part about this was the rest of his family stood there totally embarrassed.

I would have to feel sorry for his family, but at the same time hope they get a chance to go again and not take him. I've dealt with the people completely embarrassed about their relative's actions and unable to do something about it, I've even been in that situation myself where my brother or mother was rather embarrassing to be around.

I hope the rest of his family enjoyed their time a bit more when the embarrassment gone.

[hobie16]

After TPD was called,Mr. Wonderful takes off in his van. Never to be seen again (I hope).

Sounds like your company just scored an easy $600. Time for a beer bust!!