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Not like my guests or I wanted to go anywhere anyway.

Posted: Sat May 26, 2007 5:16 am
by Big Wallaby
I am about to tell you of two situations that happened tonight. They are going to sound very similar, but they were hours apart.

First, some background info that will help you understand the situation. The bus load zones at most of the parks are very precisely made, so that you pull up to a line to load, and if you don't go too far over it you won't hit the red "STOP THAT RUNAWAY BUS!" posts or the bus in the LZ ahead of you. However, if the bus ahead of you is not close enough to the sidewalk in LZ 6-10 at MK, you are blocked in. by a combination of the bus ahead of you and the curb to your left, again designed so that if all the buses enter their LZ's properly, there is never a problem.

Situation 1: I broke the driver going into LZ 9, got my bus mirrors and seat set to my preferences, had my guests board, and shut the door. As I was putting the bus into gear and activated my left turn signal, another bus whipped around me into LZ10, with her back end about four feet from the sidewalk and way back from the stop line, so that even buses going straight by had a difficult time getting around her. I pulled out, and knew pretty quickly there was no going around her. I was hoping she would see me trying to exit my LZ and move up before loading/unloading, but no dice. Okay, I thought, I'll just wait a moment while she unloads. She's sat there, all doors open for about five minutes, when I saw her wheelchair ramp pop out, and a scooter come careening out of the bus. At this point, my passengers, many of whom were standing, were grumbling, wondering when we're going to move. I told them she's putting her ramp up, it shouldn't be long now. Of course, little did I realize she was going to open her front door and wait another six minutes to make sure she got everyone in the park who might want to go to Coronado Springs. Now, my passengers were starting to get downright rabid, wanting me to back up, which I never do unless I am the middle bus or outside bus in the three-bus stack they sometimes do at LZ 18 for Pop Century. At nine minutes into the wait, another driver offered to spot me back, which I refuse because it's just too dangerous with the way guests will dart out of the load zones. He understood, so he went up and talked to her, and finally she departed. At eleven minutes into the wait, that after about seven minutes of me getting the bus ready to go, doing my walk-around, signing in, getting the MiMs set, testing the sound volumes, etc. With her, they had waited almost twenty minutes to go. That is unacceptable. Bad show.

Later that night, I was given a Pop Century run out of LZ 18 (remember how I told you we sometimes stack buses there?). I had crammed my bus full (you couldn't fit another person on my bus), put it in gear, released the brake and was turning out of the zone when the SAME driver that had blocked me in before came careening up to my left and stopped to load more passengers for Pop Century, stacked in my way. I had to wait five minutes while she got the bus about half-loaded, waited some more. Then I finally decided she was staying and had some empty seats, so I opened my door to let some people from my bus go over to hers. As I was opening my door and some guests were walking up to her bus, she shut her door, smartly backed up (I didn't say intelligently), pulled out and left. I let my people back on (who were in front of my bus going to hers when she did this), and was finally able to pull out with my packed bus, right behind her.

What makes this scary is how I was doing the speed limit and she disappeared on World Drive, so that when I arrived at Pop Century she was already on her way back to the security gate. She gained a good five minutes on me in the time it took me to get to PC, again with me doing the speed limit, on a 20-minute trip. You do the math. I wouldn't have said anything, except that one of my passengers did. If my guests notice, then I think I have the right to comment at that point.

I was talking to one of the drivers who I trust other than Cranbiz, and he told me of his experiences, and that she was new. He was telling me how he had passed her because she was doing about 15 on World Drive, appearing to be as happy as could be, grinning from ear to ear, head in the clouds.

After the final rush, we all go over to Westgate to wait for the clock. I had to pass her on my way to clock out, and when I saw her service pin for at least a year, didn't care to stick around in her presence to see what pin it was.

This is someone who does NOT belong in buses, much less a Disney bus. She obviously doesn't understand how her actions affect others on the road. I question if she even knows what is going on around her. One thing about buses: you can tell from a great distance what is going on; they are pretty easy to read. If people are in line and suddenly stop approaching, it's probably because the bus there is about to depart. If you are driving a bus, you need to think of the bus as an extension of your body: You need to know where everything is at all times, bumper to bumper, as well as exactly where it is going to go for any action you take. When you are too far from the curb in an already tight situation, especially in a place like the MK bus depot, you create nothing but havoc for many, many people.

The first time, I was able to shrug it off as her not realizing, but she would learn. The second time, I was a bit frosted.

If you want to be oblivious to the world around you, that's fine with me. However, make sure you don't get a job where your customers' and coworkers' lives, as well as those of thousands of others per day, depend on you paying attention. It's common sense.

But then, if everyone had common sense, we wouldn't have a need for SGT.com. Much as I love coming here, right now I can't help but think how nice that would be.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Sat May 26, 2007 12:37 pm
by Cranbiz
I hope you did get her name, just so that I know how to avoid her. Someone needs to know about her and how she is endangering the lives of both the guests and the drivers. Of course, as we both found out last night, the company won't do anything if it is just something for the drivers, the guests need to complain and loudly.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Sat May 26, 2007 1:18 pm
by mechurchlady
I hope you turned her in. You should have turned her in the first time so that a lead could be watching her. What if one of your guests was on medication or had other issues like going to the bathroom. It was horrible for guests to be on that bus for that long especially when standing. Next time you should call a lead as soon as something like that happens. She put people in harms way by having that bus sticking out.

I wish I was 50 pounds lighter, healthier and had better vision because I would love to drive professionally again. I can never do that again, sigh. I hope she gets fired a she has no respect for her passengers or for other people.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Sun May 27, 2007 4:46 am
by Big Wallaby
I've listed the things I saw the other night. I am getting a good list together, so that if anything happens a couple more times, I can give documented proof of what I saw. I don't think two incidents would be enough to get them to do anything, but if I have five dealings with her, then that's just me; imagine what the other drivers are experiencing. At five, I feel I have irrefutable proof of a problem. When I do wind up going to a manager, I will make sure to grab a manager, a shop steward (I know just who I will have), and I'll see if I can get the DOT guy who gave me a great note in my personal file involved. I can point out in each of the four basics what my problems with the situation are.

Churchy, I would be honored to have you working alongside me as a driver. I am so sorry you can't :(

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Sun May 27, 2007 11:47 am
by Cranbiz
Wallaby,

I think she struck again last night. I was breaking the bus at LZ9. Well you know how long that takes, between the quick circle check, adjusting the seat, mirrors, Mim's etc.

I look up and in LZ10 is a Nova that has it's tail way out with the front door about 6 feet from the walkway. There was no way for me to get out and a line of buses stacked up because there was not enough room to pass.

Now this bus was in the LZ when I got to my bus and I waited another 5 minutes after I was ready to leave before she moved.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Sun May 27, 2007 7:05 pm
by mechurchlady
I think five is too much in this case. There are set rules for a reason and some are not company policy but are federal government agency policies. Her actions could cost Disney a lot of money and could cost someone a vacation in the hospital.

It is not safe or fair to passengers that they should have to go out in the street to load except during an extreme situation such as stacking. When you stack busses there are still a few at curbside for us who have trouble getting on busses. She is not doing that.

For over a decade, that i know of, people have been bitching and griping about the transportation system at WDW. The trip is too long, the wait is too long, the driver was not safe, etc is what we see on the boards and even in media. This woman is giving the bus system a bad name and making people think you good drivers are bad drivers.

Too bad it was not taxis instead of busses. My dad had to move a car once so he got a floor jack and jacked up the front end then moved the car. Maybe you need a system where the wheels of the bus turn perpendicular to the curb and thus you can get out.

I wish I could drive anything again, miss the freedom of driving. My car is 2900 short of 100,000 and been that way for a year it seems.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Mon May 28, 2007 12:41 pm
by Cranbiz
What we need are GSM's who actually get out and observe bus operations, walk loadzones tour the resorts and follow buses on their routes. Instead we have GSM's who sit in their vans, chastise drivers for not having Magic Kingdom on their marquees during closing or driving around in the loadzones with their interior lights on, etc.

If they actually got out and did these things, there would be a lot less of these safety concerns and inconvenienced guests. We are all susposed to be professional drivers and adults. Dogging the run by going 20mph on Vista Way so that you don't have to do another run is just plain dangerous and unfair to both the guests and other drivers and their guests. Improperly parking in a loadzone endangers and inconveniences drivers and guests.

A good manager who is up on things will see a good driver make maybe 1 mistake in a thousand trips and not get in their face but will also see the consistantly bad driver and their 1 in 10 mistakes and can do something to fix the problem. Retraining or recasting are options available without terming a driver.

Unfortunately, with the shortage of drivers, I don't see this happening.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Tue May 29, 2007 12:49 am
by Big Wallaby
Cranbiz wrote:Unfortunately, with the shortage of drivers, I don't see this happening.
The last couple days, Terry and I have been out doing MiMs testing. It's truly amazing just how many bad drivers we see on a daily basis in Disney buses. I have decided that I actually want to do some recording with a video camera, so as to let management see what is going on out there. I hear rumors of them putting cameras in the buses, and my general reaction is asking how soon we can have them. What I would REALLY like is to get the GSM's riding around with me. As far as the lady I had problems with (and I understand she had a Signal 4 at the Toll Booth this weekend), I think what I'll do is call CIP and see what they have to say. But I'll do it only after my next run-in (and hopefully "run-in" won't be literal), so I can't be accused of jumping the gun. I just hope she doesn't hurt anyone in that time.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Tue May 29, 2007 7:22 am
by mechurchlady
An accident is serious but what do you expect from her. I still say it is better to nip it in the bud now. You see 5 incidents but how many more has she had when you are not around?

It is obvious it is upper management not dealing with the worthless GSMs.

Re: Not like my guests or I wanted to go anywhere anyway.

Posted: Tue May 29, 2007 7:51 am
by Cranbiz
Wallaby,

That confirmed it. I know exactly who you are talking about, and it's the same driver I'm talking about (and the same one that you PM'ed me). Unfortunately, all they will do is charge her for a mirror and some paint and materials and let her go on her merry way. Too many GSM's don't want to make waves, they feel that it will hinder their careers or make them look foolish (I know, most of them already do)

Someone really needs to be out in the field, as all of the Signal 4's this weekend should indicate. And how about the drivers who don't even know where they are on property. The driver of the Nova that broke down on the overpass on BVD at the ramp to World Dr calls it in and said that he was on Osceola Parkway on the overpass leading to World Dr and want's to know why maintenance is not there yet! Zone 2 repeats his location and he confirms it.

I'll bet if he gave the right location, maintenance would have been there.