Unreasonable upgrades
Posted: Wed Jul 16, 2003 7:01 pm
Here's a story from one of my first couple days at the Pavilion...
This didn't happen directly to me, but I eavesdropped on a goodly part of the conversation, and it's pretty funny. This was during the huge Small World rehab last summer, when it was closed for almost 4 months while they repainted the interior, etc.. This guest comes into the Pavilion, angry about the fact that IASW was closed. Why he came to us to complain instead of city hall, I'm not sure, since he wasn't even an annual passholder. Anyhow, he insists that his family (2 kids, 2 parents) came all the way to Disneyland just to ride IASW and keeps repeating over and over just how upset they are that it's closed. This is the best part, though. As compensation, he insisted that we upgrade his whole family to Deluxe Annual Passes. My lead takes a look at his tickets, and they were on that travel agent deal where a child gets a free 3 day park hopper with each adult 3 day PH. So, doing the math for the upgrades:
Deluxe Annual Pass price: $149 (this was before the increase)
Face value of 2 adult 3 day park hoppers: $222 (I think... sadly, I've forgotten what the price was at the time)
Face value of 2 kids' 3 day park hoppers: $0
($149 * 4) - ($222 + $0) = $374
That's right, he wanted $374 in compensation because 'it's a small world' was closed for their visit. Nevermind that this was near the very end of the rehab, so it had been on Disneyland.com months and months before his visit, so he could have found out very easily what was closed.
What he got in the end: 4 NSA backdoors for Pirates :)
This didn't happen directly to me, but I eavesdropped on a goodly part of the conversation, and it's pretty funny. This was during the huge Small World rehab last summer, when it was closed for almost 4 months while they repainted the interior, etc.. This guest comes into the Pavilion, angry about the fact that IASW was closed. Why he came to us to complain instead of city hall, I'm not sure, since he wasn't even an annual passholder. Anyhow, he insists that his family (2 kids, 2 parents) came all the way to Disneyland just to ride IASW and keeps repeating over and over just how upset they are that it's closed. This is the best part, though. As compensation, he insisted that we upgrade his whole family to Deluxe Annual Passes. My lead takes a look at his tickets, and they were on that travel agent deal where a child gets a free 3 day park hopper with each adult 3 day PH. So, doing the math for the upgrades:
Deluxe Annual Pass price: $149 (this was before the increase)
Face value of 2 adult 3 day park hoppers: $222 (I think... sadly, I've forgotten what the price was at the time)
Face value of 2 kids' 3 day park hoppers: $0
($149 * 4) - ($222 + $0) = $374
That's right, he wanted $374 in compensation because 'it's a small world' was closed for their visit. Nevermind that this was near the very end of the rehab, so it had been on Disneyland.com months and months before his visit, so he could have found out very easily what was closed.
What he got in the end: 4 NSA backdoors for Pirates :)