Help me figure this one out
Posted: Sun Aug 07, 2005 1:21 pm
Okay. These guests come barreling into my lobby at about 1 am deciding that they want to buy tickets right then. I explain the prices and inform them we can only take cash for the tickets as our CC machine is not set up that way. They get pissed off and ask where they can get money. I say the 7-11 on the corner is open 24 hours. Then they ask me when Disneyland opens. I say 8 am and they glare at me. 
I ask what's wrong and they say isn't Disneyland open 24 hours? Ummmmmmm no. The yelling begins. They were told by someone it was and now they ask me what they can do until then. So many snarky comments are moving through my head at this point. But I say I am sorry Anaheim kind of rolls up its sidewalk after 11pm. They start to scream at each other in their native language and stomp out of my lobby. Parting words to me are complaining to my manager and having their room discounted for wrong information. I am trying so hard not to laugh as they get into the elevator. How would anyone else have handled this???
I ask what's wrong and they say isn't Disneyland open 24 hours? Ummmmmmm no. The yelling begins. They were told by someone it was and now they ask me what they can do until then. So many snarky comments are moving through my head at this point. But I say I am sorry Anaheim kind of rolls up its sidewalk after 11pm. They start to scream at each other in their native language and stomp out of my lobby. Parting words to me are complaining to my manager and having their room discounted for wrong information. I am trying so hard not to laugh as they get into the elevator. How would anyone else have handled this???
Don't feed the ego. ;)