Stupid Guest Tricks

Do many guests have trouble understanding the concept of Priority Seating? It seems to me to be simple enough that even guests with a "checked brain" can grasp it, but on my few visits I've heard enough dumb comments to wonder. Case in point: in the Studios last month, my group had a Noon PS for Sci-Fi Dine-In Theater. There was a line to check in, as anyone would expect at a busy mealtime. After a short wait, I was almost to the front of the line, when a man actually pushed his way up to the front and started giving his name and party info:

CM Mary: Sir, I believe this man was next.
Idiot (belligerently): I need to check in!
Mary (patiently): So do these people. You need to wait in line, sir.
Idiot: But I have Priority Seating!!!
Guests in line, including me (not so patiently): We all do! Get back in line!

I've also heard things like "Why is there a ten-minute wait? I have priority seating!" Is there really this much confusion out there, or did I just run into an unusually high number of idiots?

My boyfriend and I had already checked in at the Blue Bayou at Disneyland. Everytime we want to eat there we always call for priotity seating. So anyway we were sitting and talking and we over hear this lady say kind of rudely "We Have PRIOTITY Seating" I didn't hear the rest of the converstation at this point my boyfriend asks "what's the difference?" I had called what we had a "reservation" (that's what Priotity seating is). I said that's what we have. Needless to say this was the rudest group of people ever. There were no more seats in the little waiting loby so they sat on the stairs leading into the restaurant. The CMs asked them to move a few times so they could use the stairs! The kids moved but the adults didn't and they were abnoxious.

Needless to say they were called in before us (they had a party of like 8 or something large) and lucky for us were seated on the other side of the restaurant from us. My boyfriend seemed a little irked that the rude party was called in before us as we had checked in sooner. I said "Look at it this way we don't have to deal with them anymore"

BRWombat wrote:Do many guests have trouble understanding the concept of Priority Seating?

That would be a yes.

I can see how annoying it must be to hear people make the same complaints about their "reservations" day in & day out. I work in retail and hear plenty of stupid and obnoxious comments! I don't see how, though, this name change I've heard about to "Advance Dining Reservations" is going to help clear up confusion for the many already clueless guests. What are they thinking putting the actual word "reservation" in the name?

I was in a place similar to Outback here a few weeks back & a large and obviously very hungry woman waas raising holy hell that she had to wait when she "called ahead" which is pretty much the same thing as PS. She sat down at the next table over & didn't shut up about it! So annoying! I used to think I wanted to work at WDW but I am way too much of a NY'er to stay employed there very long with all the nonsense you guys have to put up with and smile. Your patience is to be admired!

MPJ

I guess when the wackos call for a PS, they become hearing impaired when CRO says "this is NOT a reservation."

However, I have heard that Disney is changing the name of PS to "Advanced Reservations" or something like that. Great. Confuse the idiots even more.

leftcoaster wrote:However, I have heard that Disney is changing the name of PS to "Advanced Reservations" or something like that. Great. Confuse the idiots even more.

"Advanced Reservations"? Typical... they solve one problem and create a bunch of new ones.

I'm waiting for eating fast passes. You have a set time, you go, you eat, you leave. :D

People are impatient everywhere! At the trams the front car is for diasbled guests of course we load strollers there when we dont have wheelchairs, but, they do have to wait because FEDERAL LAW says that disabled people have priority (and we wouldn't have it any other way!) needless to say we get loads of complaints because the people with strollers have to wait. just because they were in line first etc. of course we point out that it is a wheelchair section and that they have the option to sit elsewhere, fold there stroller etc. but its always our fault because they have to wait!

I think that people somehow think that they are better than everyone else becuase they're "special" we get more guests that come thru as a guest of a Club 33 member or a CM guest (someone whos getting signed in) who thinks that they deserve special treatment. Of course its a rude awakening when they come to find out that they are no more important than the other guests!
:(

BRWombat wrote:"Advanced Reservations"? Typical... they solve one problem and create a bunch of new ones.

Sorry, I should have been more specific... "Advanced Reservations" is just the new name for PS. Should be real fun for the restaurant greeters.