Yep, I've had them get mad at me for not moving them up ahead of others already waiting. I almost think the front cab should be something that we don't allow people to ask... it's so much more special when you didn't know. I've had people come up and ask, when I have a family I've selected and they don't realize it. I've actually made it a priority to make a selection before someone can ask. It can be really funny when I don't tell them they're sitting up front, someone else asks, and I give that answer. I'm just waiting for it to get me in trouble because someone gets unjustifiably offended.Monorail Piglet wrote:oy, I've been getting a lot of more requests for the front cab "because it's my birthday". Now there's nothing wrong with that until:
Glendalais, I can fully relate about the bad information. Last night, I had seven groups within an hour who were told at the Polynesian to come to TTC to catch a bus to -<NAME YOUR RESORT HERE>-. Never fun telling them they were told wrong. I finally found a way to make them feel like I was taking care of them (and I was...): They would ask, and I would say it wasn't here. When they said it was a Cast Member at the Poly who told them it was here, I would look at them for a moment with a stunned look, like they had just told me someone died. Then, with the same grave concern, I would say, "I am so sorry. They gave you completely wrong information..." and continue about how sorry I was. Then, they would usually tell me how it was not my fault. Truth is, I do feel bad when someone is given the wrong transportation info. As Cast Members, at one time it was our job to know the answer to ANY question a guest brings to us, and it had better be the right answer. It bugs the crap out of me when someone is told wrong info, especially in transportation because now not only are we causing inconvenience, but someone also took time that they could have spent not on transportation. I hate hate hate hate HATE when someone is given wrong transportation info... especially if someone in Transportation gives it to them. It's not even so insignificant as a pet peeve.
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. Sorta like magic, the next day, there's a note from Main Entrance/Guest Relations Management advising us of that fact. 
