Here's Your Sign: The Disney Saga

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Re: Here's Your Sign: The Disney Saga

Post by Zazu » Sat Aug 12, 2006 12:08 pm

bingie wrote:So, whats the rules if a guest "assaults" you (touching, grabbing...etc)?
Same as they are in the real world. I call the sherrif and have them charged with assault.

No, that's not quite true. If I'm not actually hurt, I just shut down the attraction and call security. If they agree to toss the guest out of the park, so be it. If they aren't willing to do so, *then* I call the sherrif.

And if I or another CM is actually injured, then I just dial 911 and call in both sherrif and alpha units.

Of course, if a manager shows up, they may try to argue with me about it, but so far this plan has worked just fine.


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Re: Here's Your Sign: The Disney Saga

Post by CoffeeGirl » Sat Aug 12, 2006 1:23 pm

Wrong place at the wrong time-

The other night I was in AFI, the store that the backlot Tour exits into. It had been really slow all day and it was almost time to close. So I wandered through the museum and out to the unload dock to ask the CM there how many trams were left. The CM was down at the other end and hadnt seen me yet, so I just stood patiently in the doorway. Suddenly, this woman on a mission comes barrelling around the corner through the museum. I turn to smile and greet her when she starts barking at me "Mary- Where's Mary?! Mary!"
Me: *who is this nutjob?* Mary?
SG: Mary, she works here. Where is she??? *Looking around frantically, still barking orders*
Me: I dont work back here, but I'm sure we could find her for you. What do ...
SG: I need Mary! She wears a yellow shirt and works with you...she told me we could come back through this way. There's 19 of us and we need to get on the Backlot tour right NOW> We had an emergency and had to leave, but now we're back. Mary knows our situation!! Where's Mary????"
By this time the Backlot CM has spotted me and I kindly steer the loud woman toward him with an appologetic look in his direction. Luckily I think he had heard about them coming back there and as she began to tell him the whole emergency story, he politely cut her off and pointed her to the tram. Then the other 18 people in her group bounded through the museum and back to the Tram. Sheesh, I didnt know the Backlot Tour was such a big deal! I find it rather boring, but maybe it was worth their trouble. <snicker>
Found out when they left that the poor Backlot CM was actually a GMR CM and had only been there in red for an hour. He was very nice though and kept me updated on how many trams were left. Indy, ya might know him! If ya do, I'll give ya his name and such and you can tell him thanks for me!



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Re: Here's Your Sign: The Disney Saga

Post by Purpura » Sat Aug 12, 2006 2:19 pm

bingie wrote:So, whats the rules if a guest "assaults" you (touching, grabbing...etc)??

(great stories btw!)
I was walking to my work site yesterday and about to go backstage to get to the lockers near a break room (Disneyland) and a young boy was putting on a large hat, and walking towards me at the same time. We accidentally collided, the boy being half my size, I stepped back looked down as he adjusted his hat and asked if he were alright. His mom noticed and asked if I were alright. I said I was.


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Re: Here's Your Sign: The Disney Saga

Post by GreetThis! » Sun Aug 13, 2006 11:54 am

bingie wrote:So, whats the rules if a guest "assaults" you (touching, grabbing...etc)??

(great stories btw!)
sorry - I know this is off topic but to answer your question. This is a tough call for greeters. (Oops - sorry. I keep forgetting that we are attendants now!) We usually have to let the little stuff go (grabbing my arm for example) because there is just no one around to report it to and have it taken care of in a timely manner.

It seems that when things tend to escalate in our lines and we never have a manager/captain or even security near-by. We also are not in locations where there is a phone handy and very few of us carry radios.

I know of one greeter in Town Square that had a man get mad because we had just finished the last set before parade and would be gone for an hour. He got very verbally aggressive and said he was going to hit her and started to raise his hand at her.

There was no one there and she literally felt threatened to the point where she was shouting out to anyone "Help! I need security! Help! I need a manager!" Luckily this scared the guy off so she wasn't assualted, but on the flip side - he did not get any repurcussion either.



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Re: Here's Your Sign: The Disney Saga

Post by Cygnus » Mon Aug 14, 2006 7:00 pm

Hello fellow CMs, first post (more or less). Been reading the forum for over a year now, just felt it was about time to add my buck o'five.
I did my CP in Operations in Fantasyland at MK, which was usually a blast. Not for the work, but for the people watching, and for listening to just how stupid most can be. I get the feeling that many are just as dumb, even when they're not on vacation. Thought I'd share a few with you. . .

While running panel on the Winnie the Pooh ride in Fantasyland at MK, I had a mother lean over the front and half-whisper to me,
Mother: "I don't want to say anything out loud, but I know that this is the ride that kid died on."
Me: "Excuse me?"
Mother: "This is the ride that kid died on."
Me: Thinking to myself *who the heck died recently??? Oh yes,* "No ma'am, you're thinking of Mission: Space at Epcot. Different park."
Mother: "That's OK, I understand if you can't admit it out loud."
Nobody has ever died on Winnie the Pooh and when someone does, it will be due to their own negligence and stupidity, or natural causes.

More WtP (This time, I'm on the unload panel):
Mother: "That ride was too fast.You guys need to slow it down.Somebody speeded it up.It didn't use to be that fast.I think we should be able to go on again because it was too fast."
Me (gives her a quizzical look): "The ride only goes one speed ma'am. We have no control over it."
Mother: "Well you need to slow it down because the kids couldn't read everything when they went through it.It was too fast.We want antother ride at a slower speed."
Me: "Well ma'am, if you could see everything on the first time through, there wouldn't be any reason to ever ride it again now would there?"
Mother storms off with brood in tow, still complaining. No, I'm not going to let you ride again for a ridiculous excuse like that one. Try again later.
The rides are controlled by computers running software written by Disney Scientific Systems. Considering what the software does, it's highly secure, controlled, and pretty much NEVER changes once it gets to a workable state. To adjust the speed of the ride, I'd have to rewrite and recompile that software (first I'd have to study up on ladder logic programming and then find where the speed controls are). I kinda like my job so I'm not even going to think about doing things like that. It's one thing when a child is scared that the Barnstormer is too fast so we make a big show of putting it in 'slow mode', but this woman was just nuts.

Another situation:
While holding down the floor as greeter at the Hall of Fame in Toontown at MK, I heard one of those British soccer hooligan fathers ask his kids if they wanted to go see "Princesses, Winnie the Pooh and Eeyore, or Donald and Girl Mickey (Minnie Mouse)."
Yes, he earned the title 'British soccer hooligan'. I had a Coordinator from England that pitched a fit every time we called him 'British'. He always asserted that he was 'English'. When I asked him what the difference was, he asked me if I was a redneck. Point taken.

I think my favorite however happened last summer. I had literally just clocked in and was walking over to FSky strollers down a hot, humid, nasty, sweaty, crowded street when someone came running up to me and said that there was a woman 'over there' that needed help. I looked to where the guest was pointing and sure enough, there was a seriously 'luxurious' woman (Disney euphemism for obese) with a face redder than the angry smiley :mad: . Crap, another one that doesn't understand Florida weather, or anything about the weather for that matter. Anyway, I guided her and her family (at least they were giving her a hand, I have other stories about similar situations that will make you sick) over to the bench in front of FSky, sat her down and got a towel full of ice from the ice cream vendor there. I also asked if he would call an alpha unit and my manager. In the meantime, I was standing near them, like I'm supposed to do in these situations, keeping the crowd away, making sure she doesn't get any worse, and asking the family if they need anything until the alpha unit gets there when a guy comes up to me. . .
Guest: "Where's my stroller."
Me: "Was this a Disney stroller or your personal one?"
Guest: "One of the blue ones (park stroller)"
Me: "OK, where did you park it last?"
Guest: "It was in this lot, now it's not there any more."
Me: "Are you sure? We move the strollers around inside there pretty often to make room for new ones coming in."
Guest: "You MOVED my stroller? You can't do that!"
Me: "Two things, number one, that's Disney property and number two, if it's parked in the wrong place, I can move it, now are you sure it was in this lot?"
Guest: "Yes."
Me: "Then it probably got moved, but it would still be in there somewhere."
couple of beats
Guest (obviously expecting me to go find it for him) "Well why are you just standing there?!?"
Me: (giving him an incredulous look) "Because I've got a medical emergency here." (I'm standing over a woman whose face is so red she could attend a costume party as a devil or a tomato without the need for makeup).
Guest: "Oh. Well you shouldn't be moving people's strollers around!"
At which point I turned away from him and refused to acknowledge him any more.



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Re: Here's Your Sign: The Disney Saga

Post by Cygnus » Mon Aug 14, 2006 7:06 pm

Hello fellow CMs, first post (more or less). Been reading the forum for over a year now, just felt it was about time to add my buck o'five.
I did my CP in Operations in Fantasyland at MK, which was usually a blast. Not for the work, but for the people watching, and for listening to just how stupid most can be. I get the feeling that many are just as dumb, even when they're not on vacation. Thought I'd share a few with you. . .

While running panel on the Winnie the Pooh ride in Fantasyland at MK, I had a mother lean over the front and half-whisper to me,
Mother: "I don't want to say anything out loud, but I know that this is the ride that kid died on."
Me: "Excuse me?"
Mother: "This is the ride that kid died on."
Me: Thinking to myself *who the heck died recently??? Oh yes,* "No ma'am, you're thinking of Mission: Space at Epcot. Different park."
Mother: "That's OK, I understand if you can't admit it out loud."
Nobody has ever died on Winnie the Pooh and when someone does, it will be due to their own negligence and stupidity, or natural causes.

More WtP (This time, I'm on the unload panel):
Mother: "That ride was too fast.You guys need to slow it down.Somebody speeded it up.It didn't use to be that fast.I think we should be able to go on again because it was too fast."
Me (gives her a quizzical look): "The ride only goes one speed ma'am. We have no control over it."
Mother: "Well you need to slow it down because the kids couldn't read everything when they went through it.It was too fast.We want antother ride at a slower speed."
Me: "Well ma'am, if you could see everything on the first time through, there wouldn't be any reason to ever ride it again now would there?"
Mother storms off with brood in tow, still complaining. No, I'm not going to let you ride again for a ridiculous excuse like that one. Try again later.
The rides are controlled by computers running software written by Disney Scientific Systems. Considering what the software does, it's highly secure, controlled, and pretty much NEVER changes once it gets to a workable state. To adjust the speed of the ride, I'd have to rewrite and recompile that software (first I'd have to study up on ladder logic programming and then find where the speed controls are). I kinda like my job so I'm not even going to think about doing things like that. It's one thing when a child is scared that the Barnstormer is too fast so we make a big show of putting it in 'slow mode', but this woman was just nuts.

Another situation:
While holding down the floor as greeter at the Hall of Fame in Toontown at MK, I heard one of those British soccer hooligan fathers ask his kids if they wanted to go see "Princesses, Winnie the Pooh and Eeyore, or Donald and Girl Mickey (Minnie Mouse)."
Yes, he earned the title 'British soccer hooligan'. I had a Coordinator from England that pitched a fit every time we called him 'British'. He always asserted that he was 'English'. When I asked him what the difference was, he asked me if I was a redneck. Point taken.

I think my favorite however happened last summer. . .
I had literally just clocked in and was walking over to FSky strollers down a hot, humid, nasty, sweaty, crowded street when someone came running up to me and said that there was a woman 'over there' that needed help. I looked to where the guest was pointing and sure enough, there was a seriously 'luxurious' woman (Disney euphemism for obese) with a face redder than the angry smiley :mad: . Crap, another one that doesn't understand Florida weather, or anything about the weather for that matter. Anyway, I guided her and her family (at least they were giving her a hand, I have other stories about similar situations that will make you sick) over to the bench in front of FSky, sat her down and got her a towel full of ice from the ice cream vendor there. I also asked if he would call an alpha unit and my manager. In the meantime, I was standing near them, like I'm supposed to do in these situations, keeping the crowd away, making sure she doesn't get any worse, and asking the family if they need anything until the alpha unit gets there when a guy comes up to me. . .
Guest: "Where's my stroller."
Me: "Was this a Disney stroller or your personal one?"
Guest: "One of the blue ones (park stroller)"
Me: "OK, where did you park it last?"
Guest: "It was in this lot, now it's not there any more."
Me: "Are you sure? We move the strollers around inside there pretty often to make room for new ones coming in."
Guest: "You MOVED my stroller? You can't do that!"
Me: "Two things, number one, that's Disney property and number two, if it's parked in the wrong place, I can move it, now are you sure it was in this lot?"
Guest: "Yes."
Me: "Then it probably got moved, but it would still be in there somewhere."
couple of beats
Guest (obviously expecting me to go find it for him) "Well why are you just standing there?!?"
Me: (giving him an incredulous look) "Because I've got a medical emergency here." (I'm standing over a woman whose face is so red she could attend a costume party as a devil or a tomato without the need for makeup).
Guest: "Oh. Well you shouldn't be moving people's strollers around!"
At which point I turned away from him and refused to acknowledge him any more.



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Re: Here's Your Sign: The Disney Saga

Post by LittleDollClaudia » Tue Aug 15, 2006 3:57 am

I love that. The fact that someone stood there and expected you to stop helping a guest in trouble to fix their petty issue. "I'm sorry, ma'am keep having your heart attack or whatever other ailment while I assist this braindead person for just a moment. I'll be back to drag your corpse to First Aid, thank you and have a Disney day!" GRRRR Happens to me all the time at my work too. My guests can see I am the only one here and get all pissed off even when I say I'll be right with them. I was told to hurry up because the kids were asleep in the car and they really needed to get into the room. I'm thinking hold on. It doesn't take both Mom and Dad to check into a hotel room, does it? Be a flippin' parent!! You are going to have your kids with you for eighteen years but you can't wait five minutes while I help the guest in front of you? I don't get it.


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Re: Here's Your Sign: The Disney Saga

Post by BRWombat » Tue Aug 15, 2006 4:06 pm

Great post, Cygnus. And I love the "luxurious" euphemism, never heard that before. Does that apply to male guests, too? 'Cause if so, I'd be "extra-luxurious".


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Re: Here's Your Sign: The Disney Saga

Post by bpgstudios » Tue Aug 15, 2006 8:38 pm

A fun HYS moment in Fantasyland.

SG: (at the enterance to Peter Pans Flight) When does the next show start?
CM: Its actually a continuously moving ride, and our wait time is about 50 minutes.
SG: So it starts in 50 minutes?
CM: No, the wait to get onto this RIDE is 50 minutes.
SG: Can I make line now?
CM: Of course you can.
*SG Enters the queue, comes back less than 2 minutes later to me*
SG: I think I will come back in 50 minutes when the show starts.
CM: This isn't a show ma'am, this is a ride. The wait will still be 50 minutes when you come back, since the RIDE is continuously moving.
SG: But you said it was 50 minutes until the show..
CM: No, I said it was a 50 minute wait (now I just decide to use her vocabulary) to get to the start of the show. Shows are continuously running every couple of seconds.
SG: What kind of a show starts every couple of seconds? This sounds like a ride!
CM: Heres your sign.

BTW i hate the phrase "Make line." It sounds like a codeword for using the bathroom. "Mommy, I'm making line all by myself in the potty!"


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Re: Here's Your Sign: The Disney Saga

Post by SpaceMagic » Wed Aug 16, 2006 6:28 am

I had a list the other day but I lost it somewhere or other but here are my favorites so far:

Where's the university of energy?

How do you get to walmart from here?

Does the monorail go to walmart?

Can I get to universal from the monorail?

Where's the exit?!! (OMG THE SAME FUCKING WAY YOU CAME THROUGH YOU NUT!!)

At the house of innoventions: "is this a ride?"

OH OH!!! WHERE IS LIVING WITH THE SEAS?

Where's Crush?

Where can I get a chocolate chip cookie? XD!!

Where is #6? (I don't memorize maps ma'am you're out of luck.")

OMG!! While doing wristbands in Mexico, we set up in front of the oddessy building and I've had a few guest ask me what the wait time from there to test track was......

While holding EMH wristbands.....the guest will proceed to ask me "is this where I get wristbands?"

"Where are the nearest restrooms?" *from showcase plaza I point to the oddessy building.

Guest: Are you fucking shitting me??

:roll: I wish I could really really respond to that one.....

Where's SAURUS? >_>; I suppose they were meaning sorin

"Where can I get a turkey?"

Where's space mickey? ........ummm in space?

Can I have the whole list for the resturaunts here? as in the menus for all the resturants sir? shoot me

Where can I get the test past to the fast track??one of my favorites!!

At where's the fire at innoventions : Do I need clothes for this??

How much are the tickets to universal and seaworld and can I buy them here?

DO YOU WORK HERE?? (no seriously, I love wearing vest and polo shirts in the freaking summer! =D

At opps city in innoventions : AFTER EXPLAINING THE FREAKING GAME....THEY ASK ME "SO WHAT'S THIS ABOUT?"

And I have many more but I'll end it with a idiot kid remark.....

In front of innoventions there's this Sign that looks like a jungle jim....

I see the kid climbing it (no parents in sight of course) and I tell him
"Okay sweety, this isn't a jungle jim, please get down from there before you hit yourself."

He responds "I know this isn't a jungle jim." "I'm trying to get to the top "while the kid points up."

I was like get down from there now!!!


[font=Trebuchet MS][/font]Guest: Where's the University of Energy?
Vanessa: "..."

:duh:

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