Re: Your Pet Peeves
Posted: Mon Jul 11, 2005 6:26 am
There's so many but off the top of my head.
1) i don't mind it too much but when i'm busy ringing up a guest and another interrupts "How much is this?" And of course 9 out of 10 times the price is clearly marked on the item. And worse when the same guest comes back with more "how much is this?" and it's ALL on there. grrr.
2) I've made it a point to do a little speech when i hand guest the pen and pad to write the name/s they want for their hat. And I explain everything and even give examples. And the guest is like "Oh, don't worry." Then they write the name and I see something like "Scott-O" or other such nicknames. And get mad 'cause i won't do it. And everytime I'll be like "This looks like a nickname" and they'll be like "yeah, it is." Despite what i just said, and the fact that they responded to understanding what i said. and they STILL do it.
3) The frequen bellhop bells at Tower and those lovely guest that love to ring them 10,000 times. And worse when you get like 5 of those guest back to back. Luckily i was able to use the art of guest serivicing to service them away from the bells. ME: (fast) Hi! Are you finding everything ok? need any help with anything? guest: smile, nod, say "yes" and "thank you" and walk off :)
4) When guests come off the tower ride and go up to the photo line and spew out three digits. (As oppose to the proper 5). And I understand the nice ones, but the ones that act like ur an idiot because you go "Do You have the other 2 digits?". Those I have a problem with. And they think that repeating the same 3 digits will magically fix the problem and that giving you attitude for not immediately bringing up the picture is legit.
5) Guest who ask how much a picture is, so u explain the 3 different packages; The 5x7 (aka the cheap one), 5x7 w/ 4 wallets, or the 8x 10 (aka the one with the pretty background). And they go "give me one picture". And when you ask them which one they mean, they get testy for not being psychic. ( or when they just skip step one and just show up and say "give me one picture" and so forth.
6) When guest's don't find their pictures.
ex 1: Guest walks up to you.
guest: My picture didn't show up?
me: did you just get off the ride?
guest: yeah.
me: did you happen to see on one of the screens something that said "Your photo dropped into another dimension?"
guest: No.
(walks in there and of course sees a screen that says that. Happens EVERY time.)
ex 2: A lot of guest waiting at the screens and me seeing on that says "..dropped into another..." and explaing to them that if they just got off the ride and they don't see their photo that's probably it. And then they wait longer because they don't believe me.
ex 3: Guest w/ family says they don't see photo. I ask about the "dropped" screen. One goes "yeah i saw it" but then u got that one person (usually the parent) No i didn't see it. So then u check and of course see is, and warn them that that's probably it but they don't believe you so u find out which elevator they were on (let's say the one to their right, being elevator c) So I'll check C and that'll be where the deleted photo is. And I'll tell them for sure that that IS their photo. But then they change their story 'Wait, no I don't think we were on the right one. We were on the left" me: Well, then your photo would be on one of those two screens there. And there's disbelief at first until finally they leave.
7) When a guest asks you something but doesn't fully explain it properly so you can't give an immediate answer and they get rude.
a male guest walks in tower with a woman.
guest: if i have one of those switch passes where can i meet my kid.
I assume he means the parent switch pass thing where Parent 1 rides the ride then meets parent 2 who has the kid. Then they switch so parent 2 can go through the fast pass line and ride. One problem. You meet up with the kid AND the parent after your finished riding the ride. That's how you switch.
The guest came from outside, with a woman, and solely asked about the kid. So I'm thining ok is this his wife? Or did he accidentally pass his wife and kids? but then he'd be getting off the ride he wouldn't be looking/ asking for the kid. So am I looking for a missing child? what?
So I have him reexplain and he acts like i'm an idiot and repeats what he says only with a few extra words. And seeing he's not panicked it's not a lost child. So I answer "Uh, people get off the ride through that area" and he walks off to that area.
Wow, i didn't expect this to be so long lol Can you tell that i've pretty much been doing Tower and Hatwriting this last week?
1) i don't mind it too much but when i'm busy ringing up a guest and another interrupts "How much is this?" And of course 9 out of 10 times the price is clearly marked on the item. And worse when the same guest comes back with more "how much is this?" and it's ALL on there. grrr.
2) I've made it a point to do a little speech when i hand guest the pen and pad to write the name/s they want for their hat. And I explain everything and even give examples. And the guest is like "Oh, don't worry." Then they write the name and I see something like "Scott-O" or other such nicknames. And get mad 'cause i won't do it. And everytime I'll be like "This looks like a nickname" and they'll be like "yeah, it is." Despite what i just said, and the fact that they responded to understanding what i said. and they STILL do it.
3) The frequen bellhop bells at Tower and those lovely guest that love to ring them 10,000 times. And worse when you get like 5 of those guest back to back. Luckily i was able to use the art of guest serivicing to service them away from the bells. ME: (fast) Hi! Are you finding everything ok? need any help with anything? guest: smile, nod, say "yes" and "thank you" and walk off :)
4) When guests come off the tower ride and go up to the photo line and spew out three digits. (As oppose to the proper 5). And I understand the nice ones, but the ones that act like ur an idiot because you go "Do You have the other 2 digits?". Those I have a problem with. And they think that repeating the same 3 digits will magically fix the problem and that giving you attitude for not immediately bringing up the picture is legit.
5) Guest who ask how much a picture is, so u explain the 3 different packages; The 5x7 (aka the cheap one), 5x7 w/ 4 wallets, or the 8x 10 (aka the one with the pretty background). And they go "give me one picture". And when you ask them which one they mean, they get testy for not being psychic. ( or when they just skip step one and just show up and say "give me one picture" and so forth.
6) When guest's don't find their pictures.
ex 1: Guest walks up to you.
guest: My picture didn't show up?
me: did you just get off the ride?
guest: yeah.
me: did you happen to see on one of the screens something that said "Your photo dropped into another dimension?"
guest: No.
(walks in there and of course sees a screen that says that. Happens EVERY time.)
ex 2: A lot of guest waiting at the screens and me seeing on that says "..dropped into another..." and explaing to them that if they just got off the ride and they don't see their photo that's probably it. And then they wait longer because they don't believe me.
ex 3: Guest w/ family says they don't see photo. I ask about the "dropped" screen. One goes "yeah i saw it" but then u got that one person (usually the parent) No i didn't see it. So then u check and of course see is, and warn them that that's probably it but they don't believe you so u find out which elevator they were on (let's say the one to their right, being elevator c) So I'll check C and that'll be where the deleted photo is. And I'll tell them for sure that that IS their photo. But then they change their story 'Wait, no I don't think we were on the right one. We were on the left" me: Well, then your photo would be on one of those two screens there. And there's disbelief at first until finally they leave.
7) When a guest asks you something but doesn't fully explain it properly so you can't give an immediate answer and they get rude.
a male guest walks in tower with a woman.
guest: if i have one of those switch passes where can i meet my kid.
I assume he means the parent switch pass thing where Parent 1 rides the ride then meets parent 2 who has the kid. Then they switch so parent 2 can go through the fast pass line and ride. One problem. You meet up with the kid AND the parent after your finished riding the ride. That's how you switch.
The guest came from outside, with a woman, and solely asked about the kid. So I'm thining ok is this his wife? Or did he accidentally pass his wife and kids? but then he'd be getting off the ride he wouldn't be looking/ asking for the kid. So am I looking for a missing child? what?
So I have him reexplain and he acts like i'm an idiot and repeats what he says only with a few extra words. And seeing he's not panicked it's not a lost child. So I answer "Uh, people get off the ride through that area" and he walks off to that area.
Wow, i didn't expect this to be so long lol Can you tell that i've pretty much been doing Tower and Hatwriting this last week?